Today, we've had multiple users complaining of slow computers. When checking their task managers, the Sophos EDS and File Scanner are eating as much CPU as they can. This only started happening this week. Anybody else with a similar issue?

We have one computer where Sophos System Protection service terminates unexpectedly. It does it every Wednesday and Friday at about the same time. We have uninstalled and reinstalled Sophos. We have wiped and reinstalled the computer and it is still…

Hi Team, We have some IPSec Remote Access VPN users which have Intercept X installed on their systems. Kindly confirm can we do a MAC binding of these users so they can only connect from their specific devices and cannot login from any other devices…

I'm currently creating a new deployment profile for a large batch of surface go 2 devices to try and speed them up, I've got a fairly decent lightweight profile setup but our organisation requires us to install Sophos onto all of our endpoint devices…

The Sophos endpoints are seriuoly slowing down Laptops and Desktops. What could be the problem?

We have had several complaints from different Sophos Intercept X Advanced users that their Windows 10 PCs are running extremely slowly. This has been over the past week or so. When Task Manager is launched it shows 97% of RAM is used up and a majority…

Hello folks, sorry for this nooby question, but I wonder if anyone could tell me how I can hide the sophos tray icon in a Windows Server taskbar. I just found an article KB000033450 which is for Sophos Enterprise Console. We are using Sophos Central…

Were having Windows TS with Intercept X. The TS is registered on the firewall (SFOS 19.5.1) as "Citrix Server". The user that login to the TS are authenticating also against the firewall through the Intercept-X client on the TS. This is working generally…

I want to know whether sophos has restriction to syc google account. In my company, we are using google workspace service and also using google drive as the storage service. the files in google cloud are synced real time, but yesterday, a worker…

Running sophos agent on windows server. Every few days after reboot using high CPU over 25-30%

Advanced users can quickly restore files

Good morning, I would like to know if it is possible to block a device that has not been connected for a while automatically by sophos. Thank you and good day

I have a honeypot for receiving phish emails. I received and submitted a file to Sophos that Intercept-x was not detecting. After my submission Malware was cataloged as Troj/DwnLd-AJZ Does Sophos reward false negative submissions? Maybe a voucher for…

Hello, A customer recently brought to our attention that the Sophos Endpoint Defense Software process is consuming higher than normal RAM usage. It seems to be using about 500-600 MB. We are getting reports of poor client experience due to Sophos and…

In the Event Viewer/Application/General Tab the message is Log off network every 20 minutes or so. It doesn't appear to be affecting anything that we can tell. We are not receiving the on a machine that does not have Intercept X installed on it. Only…

Hi there, If I want open a image file, then there is a suspect app - maybe malware? Undetected atm?

This is going to be a follow-up of the post made here: https://community.sophos.com/intercept-x-endpoint/f/discussions/137014/endpoint-slow-down-internet-speed We are still experiencing issues regarding Sophos. When Sophos is enabled the internet…

Hi! We found a strange problem: - Sophos Endpoint client service stuck in restarted/stopped loop. We found that, everything was working until some specific Windows Update version. The Windows and Windows Server also affacted. We did not found any solution…

Hello, one customer still has the NTP problem. The registry change works manually, after a restart it is deactivated again. How can you roll out the update? Should I enter the license number here?

Hello, We install Sophos Endpoint Agent on Windows 10 computers and see the recommendation that it is not necessary to disable Windows Defender because Sophos does it itself. But looking in the Windows Task Manager, I see Windows Defender and Threat…

Hello Community Members, Good day. I have one issue, where we have Sophos Connect Client rolled out to tons of users for remote working. We have to manually upgrade Sophos Connect client to the new version due to security reasons which is quite hectic…

Hello, We have Sophos installed on a server and it's using almost using all of RAM. There is 32 GB of ram and it's using between 17+ GB until it consumes everything the server has and begins paging data. How do I stop it using so much memory? Also seems…

Hi All, Does Sophos agent supports IOT devices ? For ex. Can we install or create a custom Sophos agent to install in Windows Embedded Platform devices ?

What are the registry keys I can use to verify my sophos is enabled and up to date? (Winodws 11)

Need to lock down the desktop wallpaper on computers to stop users from changing it? Is there any option or possibilities to Prevent Changing Desktop Background in Windows from Sophos EPS.