Hi folks, Please could you share with me the steps to run an usb scanning?, until now I just have found some explanations about if it runs automatically or not, but I just need to know how run it manually. Regards, Jaime L

Hello! I'm making a deployment of intercept adv. in a network with about 200 computers, I'd like to identify which computer doesn't have the antivirus installed, also I have XGS in the perimeter. Thanks and regards,

Hi all, following issue: I upgraded different machines (4 for testing) to MacOS Monterey 12.0.1. They got all the same issue: After upgrading and rebooting, the machines slowing down extremly. The OS would hang with beach ball and take forever…

Hi all. We have some legacy Windows 7 machines, all with valid ESU licenses from Microsoft. These machines have been getting and installing updates via our WSUS servers for months without issue. Recently, we've noticed that they fail to apply OS…

The Intercept X Thin Installer for Server is trying to download from api-cloudstation-eu-central-1.prod.hydra.sophos.com and fails due to firewall blocking this request. api-cloudstation-eu-central-1.prod.hydra.sophos.com resolves to api-spinnaker…

Hi, Sophos Cryptoguard detected a ransomware attack from a remote computer in our network. Crypto Guard restored original files and blocked access from the remote computer, which feels safe. But we have not been able to find out what really caused the…

Hi all, Bit of an unusual one, we've been running Sophos Advanced Endpoint with Intercept X on our servers and workstations for a couple of years now, and the policies we believe are well bedded in now with minimal changes if any being made to them…

Nach dem Core Agent 2.20.4 Update wird Word nicht mehr geschlossen nachdem man ein Sharepoint Dokument öffnet Word bleibt als Hintergrundtask laufen, nach Deinstallation von Sophos Entpoint funktioniert alles normal nach erneuter Installation von Entpoint…

We are seeing a lot of these prevented (400+). Thumbprint 360f7a07529d23856076fa4eacb505fd73e9dc84269b63ee1f8e11c67008e6d9 How do I find what is causing this to remediate? "Pick an app" is a built in Windows service, is it likely to be related to…

We have about 250 new Macbook Airs with M1 that are having trouble getting updates. The event listed is " Updating failed because no update source has been specified. " I can go into Central and click Update Now and it will update but the alert will just…

The MacOS Intercept X has some serious problems. (I'm running the latest EAP 10.3.0.) The last update to Big Sur 11.16.1 went well, but then my first login after the update took 45 minutes to get to the point that all of my apps were up. Ridiculously…

Hi, I would like to know ,How to install Sophos Central Endpoint Agent(XDR) through Update cache ? In my scenario Internet Access is completely block (Air gap network).I have installed update cache & message relay on one of my server. Then ran…

Hi Community, I have just finished migrating clients from Sophos on-premise management to Sophos central; the license we use is Intercept X Advanced. According to Sophos Central the Web-Control Policy I created is used for our domain-users. However…

Hi, I have some clients with the same issue as below: Sophos Endpoint detect files under the folder named cache2/entries of Thunderbird (mail client) as malware, here is one of them: c:\users\ken.nguyen\appdata\local\thunderbird\profiles\4e6914bn…

Hi guys i have an issue that i struggled with these days after i installed intercept x in the pcs. befor installing the intercept x the pcs works really great but after we installed the intercept x we notice that the computers seems kinda slow day…

Hi guys if someone can help me i tried to solve this probleme but i have no clue what the cause is . the company has like 250 pcs and all of them has intercept x but only some pcs had this probleme time by time btw im helpdesk and they called about…

I am software supplier having some issues with Intercept X. Basically this is the setup: Windows Server 2016, IIS, Asp.Net web application, .Net based background Service The web app communicates with the background service by saving xml "job" files…

Is Sophos Endpoint supported for Windows 11?

Which metadata is exchanged between the client and the cloud? How does Sophos Intercept X process the metadata? Can I see this in the cloud? Where can I find information on this?

How can we protect our devices from accessing specific forbidden hosts when they are outside our network - so no longer protected by XG firewall? I've created a Website Management rule in Central with tags for the recent Autodiscover issue. This works…

Windows Server 2012 R2 / Symantec Backup Exec 14.0 Recently migrated from Enterprise Console to Sophos Central Intercept X agent, previous backup time was around 7 / 7.5 hours before the new agent was installed. I have transferred the exclusions that…

Hello, I have problem with synchronize AD with Sophos Central. When I wont download installer nothing happens.

Hello All, We have employees complaining of significant slowness and performance issues after updating to macOS version 11.6. Activity monitor shows Sophos services at the top using a lot of CPU. Is anyone else experiencing similar issues? Thanks…

Hello Everyone We have the following problem with intercept X and Internet browsers. Every time the OS is making a windows update when we open the browsers no matter who we open the error is random we get an access violation error "STATUS_ACCESS_VIOLATION…

Microsoft states that their Defender for Endpoint products protect against CVE-2021-40444 (MSHTML). Do we have the same protection in Intercept X products?