We have a number of users who have started reporting problems saving documents from Microsoft Word since 18th November. Our RMM tool reported Sophos was updated to 2.20.4.1 on 18th November Users started reporting problems with MS Word on the 18th…

hey, Endpoint/InterceptX is a product we use, and we have had sophos file scanner issues, but never as bad as they are now . We've restarted the service almost 20 times today between myself and another IT team member on different Win10 machines as the…

Hello I m getting a notification appear to allow Sophos endpoint Ui Server. Despite having configuration profiles configured as per below https://community.sophos.com/intercept-x-endpoint/f/recommended-reads/116397/sophos-mac-endpoint-how.. The install…

Hi, we need to deploy Sophos Intercept X client to all domain workstations, but we need to avoid UAC prompt. Is this possible? Thanks all, Max

Hey I need to check here if the Windows11InstallationAssistant has been realsed as i can not see that in our central portal? Thank you

Hey folks, Does anybody know how and what triggers ransomware attack detection? We have a process via batch script and it calls for GPG.exe encryption on the files. This process are executed via remote workstation, and the target files are from our…

With Sophos endpoint I can wipe a computer remotely

I want to intentionally block a USB Mouse and Keyboard from being plugged in but I don't have the ability to yet. This needs to be a feature that is included in the Peripheral settings of Endpoint Protection

In a Sophos Console We can not see the the upgraded OS in Device dashboard. This is Laptop is upgraded to Windows 11 , but cant see in dashboard. We have to open it to then it shows Win 11, Even we tried in reports also its showing Windows 10 Pro only…

Hi There, I'm trying to activate BitLocker on USB key, but Sophos Central block the transfert of the file : FVE2.{e40ad34d-dae9-4bc7-95bd-b16218c10f72}.1 As you can see in the screen shot I created a rule in DLP to allow transfert to USB …

Hello, We're using Sophos Central Intercept X in our domain, and would like to add a policy that will prevent our users from running or copying files from external drives, e.g . USB drives. Our goal is to go one step further: we want to create such…

Hi Team, Kindly assist. I uninstalled and reinstalled a Sophos Intercept X Advanced agent on a Domain Controller but then on the reinstall the Settings tab on the Agent dashboard on the DC is enabled though the features were grayed out (the disabled…

We have a system with Sophos Device Encryption enabled. The system requested for a recovery key which we found on Sophos central. However, after entering the recovery key, the system restarted and asked for the recovery key again with the same recovery…

Hello all, We have multiple countries with their own IT teams and we would like to be able to configure email alerts based on the computer group of the computer that triggered the alert. E.g. a computer in the computer group called "UK Computers…

Hallo Wenn ich versuche auf einem Windwos 10 Rechner Sophos Intercept X Essentials zu instaliren bekomme ich immer den volgenden fehler ( Download von WindowsCloudNextGen von Server http:∕∕dci.sophosupd.com∕update ist fehlgeschlagen ). Die Meldung bekomme…

Hi community i need to block users from using torrent , can i do that with ? can i have help plz

Has anyone found a good way to manage these cloud systems? They are on-demand, one-time-use. An Appstream instance is provisioned when the user logs in, they work through the day, then when the user shuts it down, the instance is deleted. They are…

Query to know if a user with Central device encryption has configured his password. I need your help if someone knows how to obtain that information through XDR by a query, we need to know how many computers do not have the password configured in bitlocker…

Hi, some colleagues reported network / soft-phone interruptions during the last days. Today i picked one computer and found a lost heartbeat at 14:42 - the time where his phone call was interrupted. I found out, hat SED64 and NTP64 had been updated…

We're having issues to install 2022-01 Patches on Windows Servers when the server has Lockdown enabled and is locked. From what we've been told and my understanding, WU should with Lockdown enabled. The Update ins installed but after reboot, it get…

For core agents that are not on the 2.20.10 version because they were not enrolled in the EAP, will the new architecture updates still take place starting in February 2022? I feel like I can interpret the KB article two different ways. Only current…

According to Sophos KB-000035264 support.sophos.com/.../KB-000035264 it states the following "By default, Sophos Central automatically uses vendor-recommended exclusions for certain widely-used applications. You can also set up your own exclusions in…

One of your moderators recommended that I remove Sophos Endpoint Security and replace it with Sophos Home. Can someone recommend a firewall; or is that unnecessary? Besides the old Sophos, I replaced Spywareblaster with Spybot. Thank you. I just want…

Is it possible to downgrade the sophos intercept x version? Having issues with forcepoint endpoint classifier.

Good afternoon, Having an issue on one of our RDS servers where I'm trying to load up the Endpoint Self Help program (sophosdiag.exe) to check over some communication management settings. However when loading either through the program or via the Endpoint…