Was trying to uninstall Sophos and install Sophos again but then it was saying this. Below is the screenshot. Also attached the log file. Thanks in advance. SophosCloudInstaller_20230215_012807.txt

Can anyone list the switches I can use for the uninstall file SophosUninstall.exe Thanks J.

I'm looking to deploy an installation of Sophos Central with the following components: Endpoint Protection, Intercept X Advanced with XDR. Currently, our command is SophosSetup.exe --products=antivirus,intercept --quiet but we need to install XDR (Intercept…

Hi All! I am needing some help getting the Sophos CloudInstaller to work on a few machines. Typically we use this installer on site and do no have any issues, however we now have a user in Mexico attempting the same setup and the installer fails. I wasn…

Hello community, following Log after install of Sophos Endpoint - the W7/64 is completely patched ! The extended License is installed. 2022-12-29T09:43:24.9810716Z INFO : Cache folder: C:\\ProgramData\\Sophos\\AutoUpdate\\cache 2022-12-29T09:43:24…

Hi there We are attempting to install the Sophos on a workgroup desktop and have received the Error downloading/running stage 2: Failed to get stage-2 info: Failed to connect with any proxy error. Log: 2022-12-15T14:53:46.4321855Z INFO : Running…

Sophos endpoint agent cant install after uninstallation.It shows tamper disabled for installation.There is no interface for tamper protection disable

Hi, I try to install the Endpoint Agent, but the setup won´t start properly. You can see the process for one second, than it´s gone, no window, nothing. 'C:\ProgramData\Sophos\CloudInstaller\Logs' does not exist. Facing that issue on several old…

Good afternoon, I am trying to uninstall Sophos from a number of devices and I have had no joy following the guides in these forums on how to do this via GPO and Batch files. After making the batch files I can run them as an Admin from the computer…

I tired to install sophos intercept x to my client windows 10 the log like this: 2022-10-27T14:35:43.3268034Z INFO : Running C:\\Users\\Agil\\AppData\\Local\\Temp\\SophosSetup-295757745\\Setup.exe 2022-10-27T14:35:43.3268034Z INFO : IsWow64Process2…

Hi, we have a VMware Horizon VDI environment with Server 2012 R2 clones and want to run the new VDI Setup without Postsync Scripts and so on.. When I run the setup (version 1.15) file with the --goldimage parameter, I get the error message that this…

We have a few Macs in our environment and the agent quit updating on all of them when 12+ was installed. I uninstalled the product using the following guide and it ran successfully: https://support.sophos.com/support/s/article/KB-000035097?language…

Hello, Can I get an advice what shall I try next on resolving the problem of installation of Endpoint protection on users PC. The main problem is error: Last Agent Update - 23 days ago - Update Failed I had tried reinstalling an Sophos Endpoint…

Is anyone else currently having issues with deploying SOPHOS Intercept X Endpoint from PDQ Deploy? I opened a ticket with support and they were not able to help much, so I figured I would see if anyone else here has had issues with it? I referred…

Hi all Apologies if this has already been answered but struggling to find the answer I want to install Sophos Central Advanced on a Server 2019 Core server (without desktop experience), its a domain controller. Looking at https://support.sophos…

2022-08-09T07:59:27.1392492Z INFO : Running C:\\Users\\AQI\\AppData\\Local\\Temp\\SophosSetup-860105378\\Setup.exe 2022-08-09T07:59:27.1402478Z INFO : Stage 1 command-line options: 2022-08-09T07:59:27.1402478Z INFO : --- 2022-08-09T07:59:27.1402478Z INFO…

I have a Mac that had Endpoint on it and in the last couple months has had issues with the Mac so they tried to remove Sophos to do a fresh install. Unable to remove using Sophos Endpoint uninstalled, it keeps failing. Unable to reinstall Sophos Endpoint…

2022-07-20T16:28:38.9790245Z INFO : Running C:\\Users\\KGEANE~1.MAN\\AppData\\Local\\Temp\\SophosSetup-610672013\\Setup.exe 2022-07-20T16:28:38.9790245Z INFO : Stage 1 command-line options: 2022-07-20T16:28:38.9790245Z INFO : --- 2022-07-20T16:28:38.9800214Z…

Hello, we are using Sophos central with Mobil advance licenses to mange our MacOS users. We are Testing this setup at the Moment with 2 licences for Mobil Advance and 2 for intercept x advance But the MacOS installer states that I can not install…

Installation caught error SDDS3 sync failed. what it mean. ? pls help me

Deploying Sophos via the script provided by Sophos ( https://community.sophos.com/sophos-integrations/w/integrations/81/ninjarmm ) and it seems to be working but 1 workstation is kicking a failure and generating logs. Log below. Fullscreen …

I'm installing on a HP Probook with Windows 10. We've purchased this model several times and Sophos generally installs without issue. On this particular laptop the installation is failing. Attached is the log. I believe the key part of the log is: 2022…

Hi There, I am experiencing issues where the error message " Failed to install ntp64: general error" occurs when installing the Endpoint Protection. Sophos Network Threat Protection Install failing on specific Windows 10 Build - Windows 10 Enterprise…

Dear Support Team, I have tried to update Sophos on Windows 10 laptop. It's errored out every time. Then I have tried to re-install it but always got the error message is "Failed installation". Below is the partial content of the latest log file. …

Hello everyone, we currently have a Sophos test account because we want to buy Intercept X (without XDR). But we want to test it briefly in advance to see whether it works properly. I was in contact with Sophos support because originally there was…