• Quero realizar remover o sophos endpoint em 750 deskotp nao estou conseguindo realizar pela GPO e nem via bat favor poderia me ajudar

    Walberto Denis Araujo
    Walberto Denis Araujo
    Quero realizar remover o sophos endpoint em 750 deskotp nao estou conseguindo realizar pela GPO e nem via bat favor poderia me ajudar
    • 2 months ago
    • Sophos Endpoint
    • Discussions
  • Prevent ZTNA installation on newly added clients

    Philipp N.
    Philipp N.
    Hi everyone, I am currently testing ZTNA on a specific device with a specific user where I had to activate ZTNA manually. But my colleague who is responsible for rolling out new clients via our software management reported that if he now rolls out a…
    • Answered
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Update failing

    AndreasLiesegang
    AndreasLiesegang
    Hi, today all our clients (Windows 10 22H2) failed to Update Sophos Intercept X: in the Log: Sophos File Scanner v1.11.3.879 konnte nicht installiert werden. Does anyone else have the same problem or does anyone know where I can get more…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Problem auf allen Endpoints: Sophos File Scanner v1.11.3.879 konnte nicht installiert werden

    FrankDiedrich
    FrankDiedrich
    Hallo zusammen, wir haben aktuell seit heute morgen das Problem, dass Updates für den Filescanner mit einer Fehlermeldung (sh. Betreff) abbrechen bzw. nicht installiert werden können. Im SophosUpdate.log ist folgendes zu sehen: 2024-02-07T07:34…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos File Scanner v1.11.3.879 failed to install

    uthaman n
    uthaman n
    Hi Team , Today all client system showing Sophos File Scanner v1.11.3.879 failed to install , please advise
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos installation failed

    han qin
    han qin
    Hello all, Today I run SophosSetup.exe as administrator, the network is internet , but the installation failed (prompt: Failed to extract the installation package). i tried many times , it still failed, anyone who knows why?
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • SMB-RR-Server Protection InterceptX

    satyabrata bastia
    satyabrata bastia
    Hi, we are getting above quote from vendor ----SMB-RR-Server Protection InterceptX we are using on-premises server. how to install in physicals and virtual machine if both are present in same machine and its required same software or different.…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Failed to install component(s): hmpa64

    Jiming Zhou
    Jiming Zhou
    ####Sophos HitmanPro Alert Initial install log 20231115T013935 2023-11-15T01:39:40.6403111Z ERROR : SetupPluginCommand::onRun() failed with ComponentInstaller::InstallError: Failed to install component(s): hmpa64 2023-11-15T01:39:40.6403111Z INFO :…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Failed to install component NTP64: 8000ffff

    Matthias Primetzhofer
    Matthias Primetzhofer
    Sophos NTP64 installation fails on Server 2019 Standard, see error log below: 2023-10-16T12:13:04.0582833Z INFO : Running C:\\Users\\FBS_AD~1\\AppData\\Local\\Temp\\SophosSetup-1000217844\\Setup.exe 2023-10-16T12:13:04.0582833Z INFO : Stage 1 command…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • We couldn't install these componentes: SDU, SFS64, SOPHOSCLEANM64, SAUXG

    Alteraxis User
    Alteraxis User
    Already re-install sophos using Sophos-Zap.exe but still getting same error 2023-03-24T06:40:59.6816391Z INFO : Running C:\\Users\\MOHDNA~1\\AppData\\Local\\Temp\\SophosSetup-323705243\\Setup.exe 2023-03-24T06:40:59.6826415Z INFO : IsWow64Process2…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Network Trheat Protection installation failed

    Edwin Payan
    Edwin Payan
    The component is not installed, I already tried to uninstall and install again, restart the computer several times and nothing, the operating system is windows 10 SophosCloudInstaller_20230302_041225.log Fullscreen Sophos Network Threat…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Uninstall Sophos Endpoint Software on Windows 10 machine

    Christo L
    Christo L
    Eventually I want to remove Sophos from over 700 machines but I'll be happy if it works for just one test machine to start. 1) I have gone into Sophos Central and turned off tamper protection 2) In Sophs Central I have Manage Endpoint Software>No…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Failed to install Failed to install component(s): SDU, SFS64, SOPHOSCLEANM64, SAUXG: 8000ffff.

    Kevin Guo
    Kevin Guo
    System install failed when install server . below is log file. 2023-02-20T05:02:57.5698300Z INFO : Running C:\\Users\\ADMINI~1.TSE\\AppData\\Local\\Temp\\2\\SophosSetup-475400664\\Setup.exe 2023-02-20T05:02:57.5698300Z INFO : IsWow64Process2 not available…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Could not install these components: NTP32

    Fahim Foysal
    Fahim Foysal
    Was trying to uninstall Sophos and install Sophos again but then it was saying this. Below is the screenshot. Also attached the log file. Thanks in advance. SophosCloudInstaller_20230215_012807.txt
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint Installation failed W7/64

    Thomas_LSW
    Thomas_LSW
    Hello community, following Log after install of Sophos Endpoint - the W7/64 is completely patched ! The extended License is installed. 2022-12-29T09:43:24.9810716Z INFO : Cache folder: C:\\ProgramData\\Sophos\\AutoUpdate\\cache 2022-12-29T09:43:24…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • No Sophos Security products installed - Windows 11

    Int3g3r
    Int3g3r
    Hello I am trying to install Sophos Endpoint Client on a VM running Windows 11 (22H2 - 22621.525). I want to create a gold image. The installation completes without errors. After that the status says "No Sophos security products installed". See screenshots…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos has added additional "user accounts" Sophos Endpoint_2 and Sophos Endpoint_3 on Mac. How can I remove them?

    Alexander Hirsch
    Alexander Hirsch
    I am on an iMac with Venture 13.0. I stupidly installed Sophos Endpoint some time ago and found it more hassle than it was worth. I tried uninstalling it but still have the "user profiles" Sophos Endpoint _2 and Sophos Endpoint_3 whenever I reboot. This…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Uninstall Sophos 10.8.14 via computer GPO login script

    Daniel Wiltshire
    Daniel Wiltshire
    Good afternoon, I am trying to uninstall Sophos from a number of devices and I have had no joy following the guides in these forums on how to do this via GPO and Batch files. After making the batch files I can run them as an Admin from the computer…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Installation of sme64 failed: general error

    Adis Cavrk
    Adis Cavrk
    Hello, Can I get an advice what shall I try next on resolving the problem of installation of Endpoint protection on users PC. The main problem is error: Last Agent Update - 23 days ago - Update Failed I had tried reinstalling an Sophos Endpoint…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Remote deployment failure via NinjaRMM to Windows 10 desktop

    Kody Hoover
    Kody Hoover
    Deploying Sophos via the script provided by Sophos ( https://community.sophos.com/sophos-integrations/w/integrations/81/ninjarmm ) and it seems to be working but 1 workstation is kicking a failure and generating logs. Log below. Fullscreen …
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Failing to Install

    Brian Liberge
    Brian Liberge
    I'm installing on a HP Probook with Windows 10. We've purchased this model several times and Sophos generally installs without issue. On this particular laptop the installation is failing. Attached is the log. I believe the key part of the log is: 2022…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Failed to install NTP64: general error

    AdamTH
    AdamTH
    Hi There, I am experiencing issues where the error message " Failed to install ntp64: general error" occurs when installing the Endpoint Protection. Sophos Network Threat Protection Install failing on specific Windows 10 Build - Windows 10 Enterprise…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Failed installation

    Tom Nguyen
    Tom Nguyen
    Dear Support Team, I have tried to update Sophos on Windows 10 laptop. It's errored out every time. Then I have tried to re-install it but always got the error message is "Failed installation". Below is the partial content of the latest log file. …
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Problems downloading Sophos Intercept X (without XDR)

    Andreas Scheuerer
    Andreas Scheuerer
    Hello everyone, we currently have a Sophos test account because we want to buy Intercept X (without XDR). But we want to test it briefly in advance to see whether it works properly. I was in contact with Sophos support because originally there was…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Error de Instalación

    Carlos Madrid
    Carlos Madrid
    Alguien más a tenido este problema instalando Sophos Intercept X y como lo ha solucionado? E intentando realizar la instalación desde la cuenta Administrador de equipo, Administrador de Dominio, descargue nuevamente el paquete de instalación desde la…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
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