Hello I am trying to install Sophos Endpoint Client on a VM running Windows 11 (22H2 - 22621.525). I want to create a gold image. The installation completes without errors. After that the status says "No Sophos security products installed". See screenshots…

uninstallation failed. failed to uninstall {component} Tried uninstall sophos agent for reinstall but no luck.Any workaround here you can advise. Thanks Regards

Hi, I try to install the Endpoint Agent, but the setup won´t start properly. You can see the process for one second, than it´s gone, no window, nothing. 'C:\ProgramData\Sophos\CloudInstaller\Logs' does not exist. Facing that issue on several old…

Good afternoon, I am trying to uninstall Sophos from a number of devices and I have had no joy following the guides in these forums on how to do this via GPO and Batch files. After making the batch files I can run them as an Admin from the computer…

Hi all, I recently bought a new laptop and I saw that Sophos endpoint was installed. I do not have the tamper key (no clue how to retrieve it, since I do not set it up), but I managed to deactivate it and unistall following the procedure. However when…

I tired to install sophos intercept x to my client windows 10 the log like this: 2022-10-27T14:35:43.3268034Z INFO : Running C:\\Users\\Agil\\AppData\\Local\\Temp\\SophosSetup-295757745\\Setup.exe 2022-10-27T14:35:43.3268034Z INFO : IsWow64Process2…

hi all, i installed sophos endpoint using cmd psexec, and i get an error code 0 ie success, but all is good, as i can see the client under sophos central and its in the system tray of the client, this is what psexec outputted in the error log 18:50…

Dears, any one please advice Sophos Central is freezing when I install agent it stopped on registration with sophos Central

Hi, I had an issue with my endpoint client and deinstalled the software because on access was disabled and i was not able to click anything in the UI. But now I can't install sophos again. I have a download from my university. When I try to open the exit…

Hi, Currently we are testing Microsoft autopilot for new devices and this is working wonderfully for all apps apart from Sophos. Even when only using the following guide provided on here ( https://community.sophos.com/intercept-x-endpoint/f/recommended…

Hello, Can I get an advice what shall I try next on resolving the problem of installation of Endpoint protection on users PC. The main problem is error: Last Agent Update - 23 days ago - Update Failed I had tried reinstalling an Sophos Endpoint…

Is anyone else currently having issues with deploying SOPHOS Intercept X Endpoint from PDQ Deploy? I opened a ticket with support and they were not able to help much, so I figured I would see if anyone else here has had issues with it? I referred…

2022-08-09T07:59:27.1392492Z INFO : Running C:\\Users\\AQI\\AppData\\Local\\Temp\\SophosSetup-860105378\\Setup.exe 2022-08-09T07:59:27.1402478Z INFO : Stage 1 command-line options: 2022-08-09T07:59:27.1402478Z INFO : --- 2022-08-09T07:59:27.1402478Z INFO…

Hi, I have been tasked with uninstalling Sophos on over 1,000 endpoints and I am not sure the best way to go about it. While in central.sophos.com, clicking on a computer, this is what I see installed on it: Is there anything that I can do from…

2022-07-20T16:28:38.9790245Z INFO : Running C:\\Users\\KGEANE~1.MAN\\AppData\\Local\\Temp\\SophosSetup-610672013\\Setup.exe 2022-07-20T16:28:38.9790245Z INFO : Stage 1 command-line options: 2022-07-20T16:28:38.9790245Z INFO : --- 2022-07-20T16:28:38.9800214Z…

Hi everyone, Did anyone encountered this error before? Is re-install the only way? Thank you.

Installation caught error SDDS3 sync failed. what it mean. ? pls help me

I can't install sophos agent on one of my servers, when I check the log file there is an error in the certificate. Here are the log files from the server: 2022-05-23T01:50:07.0104395Z INFO : Running C:\\Users\\ADMINS~1\\AppData\\Local\\Temp\\SophosSetup…

Deploying Sophos via the script provided by Sophos ( https://community.sophos.com/sophos-integrations/w/integrations/81/ninjarmm ) and it seems to be working but 1 workstation is kicking a failure and generating logs. Log below. Fullscreen …

I'm installing on a HP Probook with Windows 10. We've purchased this model several times and Sophos generally installs without issue. On this particular laptop the installation is failing. Attached is the log. I believe the key part of the log is: 2022…

Hi There, I am experiencing issues where the error message " Failed to install ntp64: general error" occurs when installing the Endpoint Protection. Sophos Network Threat Protection Install failing on specific Windows 10 Build - Windows 10 Enterprise…

Dear Support Team, I have tried to update Sophos on Windows 10 laptop. It's errored out every time. Then I have tried to re-install it but always got the error message is "Failed installation". Below is the partial content of the latest log file. …

Hello everyone, we currently have a Sophos test account because we want to buy Intercept X (without XDR). But we want to test it briefly in advance to see whether it works properly. I was in contact with Sophos support because originally there was…

Alguien más a tenido este problema instalando Sophos Intercept X y como lo ha solucionado? E intentando realizar la instalación desde la cuenta Administrador de equipo, Administrador de Dominio, descargue nuevamente el paquete de instalación desde la…