How can I add a new custom application to the exceptions? This does not seem to help or it is not clear what will happen with the path that I add manually: I was looking for something like this: Need to add ROP exclusion for this not so…

One of our customers is experiencing massive performance issues (slow downs and sometimes freezes) while working with Autodesk AutoCAD (2022). The CAD files he's working on are stored on a network share and he usually has about 3-4 open at a time. …

Dear development team, A PUA has been detected, but the filename or hash does not provide details. I want to restore the file to check the details, but I cannot restore it unless I allow it from the event on the device management screen. It is dangerous…

Hey there New to Sophos so before i go installing on server running SQL (NOT Clustered) do i need to create any exclusions policies or is intercept x smart enough to do i on its own? if there are policies i need to create can someone guide me through…

We have a print driver that does PDF conversion of your document then uploads to our printshop. Every time someone on a Windows computer uses this driver it is opening an investigation. When I look at the investigation I can see that the print spooler…

Why would someone want to add the directory %programfiles(x86)%\Sophos\Sophos Anti-Virus\ as an exclusion from scanning for threats in the Threat Protection Policy?

Is there anything special that needs to be done for Configuration Manager to work with Intercept-X? Some (not all and it changes A LOT) computers aren't seeing deployments in Software Center. Some computers will see 5 one day then all the next. Some will…

How can i exclude these apps from being detected as PUA? Do i have to exclude every single app one by one?

We're rolling out Sophos Central Endpoint Advanced to a firm that use to have Panda 360. The migration is going fine but have several machines with the same problem. That is if Adobe Reader is not installed OR is not the default program to open PDFs,…

Ever since I upgraded to Big Sur, I've noticed that Sophos has begun to interfere dramatically whenever I run Jest tests. CPU usage for Sophos spikes to around 400% when running even a modest Jest test program, with 71 tests currently taking 98.6 seconds…

Hi guys, having a (performance) problem with an application. I built a new policy / enhanced the Base Policy and added some (file and process) exceptions. How can I check on one particular client if these exceptions are working as they should? Using…

Hi, We have a Global Exclusion set for an executable file. We now no longer want this exclusion to take effect. I can't seem to find a way to delete the exclusion. Can anyone help with this? Many thanks.

According to Sophos KB-000035264 support.sophos.com/.../KB-000035264 it states the following "By default, Sophos Central automatically uses vendor-recommended exclusions for certain widely-used applications. You can also set up your own exclusions in…

Hello Community, In the WebControl policys we have the options for the risky file types. As default setting, I want that my users are getting a warn page when they are downloading a Windows Executable. (or if they are loading in the background of…

So recently we have installed an application we are trying from a 3rd party vendor for employee monitoring named SentryPC. Now the application checks all the boxes the higher ups want, we did disable some of the features but the cost is right and it…

Hello, I'm missing the possibility to import and export definitions in Central. Is this just hidden to me or does this feature still not exist? There is a FR from 2017 on this. https://ideas.sophos.com/forums/428821-sophos-central/suggestions…

Hi, is there a limitation of exclusions in Sophos central for Servers or Clients? I need to add a huge list for multiple Backup Programs (far more than 100).

Can't add a reply to an old question, so hopefully this helps.... I was happy with a warning when trying to download an EXE or JAR file etc from the internet, to help protect users, but was not wanting this when trying to download our own JAR files…

All, This article provides another option for users to make detection exclusions directly from the Devices list instead of going to the Global Settings page. Applies to the following Sophos products and versions Central Intercept X 11.5.11 Sophos…

Hello everyone. We've always implemented files and folder exclusions to our customers without thinking too much about it: if it's slowing down a service, add it's folder as exclusion and we are ready to go, it's just the real time anti virus scanner,…

We currently use Sophos Endpoint and Malwarebytes Endpoint security simultaneously on all company computers. Recently the Sophos updates have started to throttle computers and I am starting to believe it is Malwarebytes scanning, or trying to scan, the…