• Solution to Uninstallation Failed, the MSI Terminated unsuccessfully

    Mirza Raheem Ullah Baig
    Mirza Raheem Ullah Baig
    1) First Turn off temper protection. 2) Restart your machine. 3) After restarting Goto services.msc and stop all sophos services. 4) Goto control panel and uninstall Sophos Endpoint Agent.
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Check for pending reboot for Endpoint Advanced installation?

    enemene
    enemene
    Hello, in Sophos Central we can see that hundreds of the PCs have installed Endpoint Advanced updates, yet they all have to be restarted to finish the installation. PCs are rarely restarted, usually they are just shut down, but Endpoint Advanced needs…
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Cant disable sophos client.

    MarcoTeixeira
    MarcoTeixeira
    I installed Sophos on a computer. After some time, the user of the computer leaft the company, so without unistalling the client I removed the user and the computer from Sophos Central. The procedure was to format the computer and do a clean install when…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Balance between exclusions on Intercept and Endpoint Security

    Marco Ramos
    Marco Ramos
    Hello everyone. We've always implemented files and folder exclusions to our customers without thinking too much about it: if it's slowing down a service, add it's folder as exclusion and we are ready to go, it's just the real time anti virus scanner,…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Web Control does not block drive.google.com

    Atul Raj
    Atul Raj
    Hello, We are facing a problem. We have created a Web control filter under "Control sites tagged in Website Management" where we blocked drive.google.com Despite of it being clocked, the site is accessible. Even the Sophos support team member…
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • 00000067_ Failed to install SAVXP: The MSI has failed

    Prasad Kotambe
    Prasad Kotambe
    Hi, I have tried to reinstall sophos on one of the system in workstation but it is showing following error: 00000067_ Failed to install SAVXP: The MSI has failed. I have tried to reinstall it many times but no luck. I have attached logs. …
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos and Malwarebytes Endpoint

    Erik Zabokrtsky
    Erik Zabokrtsky
    We currently use Sophos Endpoint and Malwarebytes Endpoint security simultaneously on all company computers. Recently the Sophos updates have started to throttle computers and I am starting to believe it is Malwarebytes scanning, or trying to scan, the…
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central DLP not filtering corretly

    Kasun Bandara
    Kasun Bandara
    Hi All, i am testing sohpos central with end point client. i have created a DLP test rule with term 'cisco' and configured to stop files destined to removable devices copying. then i created text file with text 'cisco' and copied to pen drive. it…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Getting some "Restore Failed:" that I have never seen before

    Kyle Parrish
    Kyle Parrish
    Good morning, Noticed several "Restore failed" messages this morning on my machine. The files that the alerts are referencing were deleted a while back but this morning I received an alert for each on of them as seen in the image attached. Does anyone…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Installation failed. Could not download software?

    Solomon Horn
    Solomon Horn
    I'm trying to install Sophos endpoint on a device but it keeps stopping at the download section with the below error message: Installation failed. Could not download software. Any ideas of what could be causing this?
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Does Sophos detect, guard and protect against the Kwampirs virus targeting the health care industry?

    Mitchell Hilger
    Mitchell Hilger
    We have become aware that the Kwampirs virus is targeting the health care industry and would like to know the status of protection provided by Sophos from this threat.
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • zero detected peripherals. Cero perifericos detectados

    RCB
    RCB
    Hola a todos, somos nuevos en la plataforma de sophos y nos estamos adaptando Resulta que tenemos dos subentornos de empresas y en uno de ellos los perifericos de los equipos a los que le ponemos en el Endpoint no son detectados y en el otro si. …
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • How to licence Intercept X

    hamza zidane1
    hamza zidane1
    Hello Plz i need help as soon as possible, i must install intercept x tomorrow, and i need to know how i can activate intercept x license, i didn't find any documentation talking about this. Also, plz if you have any documentation talking about good…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint Protection Installer - Installation failed. Could not download software.

    Simon Waddingham
    Simon Waddingham
    Hello one and all, I work in a corporate environment where we've been using Sophos Central and Endpoint with InterceptX for quite a while now. Just recently (probably within the last 2 weeks) I have been unable to install Sophos Endpoint Protection…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Client - Extensions List

    StephenHiggins
    StephenHiggins
    I have been installing Sophos Endpoint Security and control for years and noted that the listing on "Vulnerable and Executable" file types (Extensions) was visible in the client when you have local amin rights. This file extension list was contained in…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Realtime protection disabled, how to enable?

    Jelle
    Jelle
    I have one out of 26 machines which is reported to have realtime protection disabled. Unfortunately I don't find a way to activate. So I uninstalled the client and then deleted it from Sophos Central. Then I reinstalled the software and again it shows…
    • Answered
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Delete Multiple Inactive Computers

    David Veatch
    David Veatch
    Is there an easy way to delete multiple inactive computers at once when you have both Endpoint Protection and Cloud Web Gateway installed? At https://cloud.sophos.com/manage/smart-computers, we have a sortable "Last active" column. However, that only…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • How do I allow certain user/groups to use certain usb devices/groups on certain computers/groups of computers?

    bit_plumber
    bit_plumber
    Excuse the cross-post from Endpoint Security , I wasn't sure where the right place to ask this question would be. In the below scenario, how do I allow User02 to use USB03 only on endpoints in EndPtGroupB? This is in Central and not On-Prem Endpoint…
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Linux Endpoint AV service user pop up

    Danie de Jager
    Danie de Jager
    Hi, Will it be possible to create service users rather than normal users for Sophos Linux. As you can see from the following users are created below the 1000 range and above the 500 range rather than below the 500 range: sophosav:x: 999 : 1001 …
    • over 6 years ago
    • Sophos Endpoint
    • Discussions
  • Install Cloud sophos endpoint protection for mac via command line.

    Alfredo Jo
    Alfredo Jo
    Hello, Does anyone have the command line variables for the sophos endpoint protection installer for mac? I wrote a bash script that curls the sophos install zip file from their servers and then installs it in the users laptop. But i am trying to…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • WindowsCloudClean is missing 'Failed to protect', 'Failed to update' - Why?

    Doing-bits
    Doing-bits
    We are having issues with new machines and machines already 'protected' down to WindowsCloudClean being missing. I have no idea what that is. We can connect these machine to the dci sophos website but it doesn't do its 'thing'. Unprotected devices are…
    • Answered
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Central managed endpoints are showing Policy Compliance issues after release of Intercept X/Exploit Prevention 3.6.9

    Karlos
    Karlos
    Some users may have experienced their endpoints reporting a status of "Policy non-compliance: Exploit prevention" after the release of Exploit Prevention 3.6.9 This issue has now been resolved. Sophos Central customers using 'Controlled Updates' may…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Gibt es ein komplettes removal tool für den Sophos Central Client? Eines meiner Systeme lässt sich nicht mehr mit Sophos Central verbinden.

    Olaf Skarabis
    Olaf Skarabis
    Hallo, kurz etwas zum Hintergrund meiner Frage: Ich hatte auf 2 meiner Systeme am Testprogramm von Intercept X (Beta Programm) teilgenommen. Der Umstieg von der normalen Version lief einwandfrei, dann kam vor 3 oder 4 Tagen der Hinweis im Sophos Central…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Issue Starting Sophos Services . Ex Hitman Pro

    skyisbluescreen
    skyisbluescreen
    High Alert on SC Dashboard One or more Sophos services are missing or not running In This Instance We Have Hitman pro not running. Unable to Start Service - Error Below In Some Instance All Services - Endpoint Health Etc Is All Fine on Client…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
  • Updating failed because WindowsCloudClean is missing

    Mark Hicks
    Mark Hicks
    I'm seeing this with a few desktops where it is not updating because of this error. I've searched the web and knowledgebase and not finding any reference to this. Has anyone run into it? This is running on Sophos Central using the Sophos Advanced Endpoint…
    • over 7 years ago
    • Sophos Endpoint
    • Discussions
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