• Dispositivos duplicados

    Josefina Frutos
    Josefina Frutos
    Hi! I am experiencing issues with devices appearing duplicated in the Sophos console. The users affected by this issue have the same device (same serial number) but with a different operating system, which usually occurs after an update, and they show…
    • 1 day ago
    • Sophos Endpoint
    • Discussions
  • Whitelist/Exclude Powershell script

    sndyblz
    sndyblz
    Our server team use ansible to run remotely a PowerShell script for checking server/s resources. The problem the script is making notification noise, how we will able to exclude or whitelist the certain scripts like C:\Windows\System32\WindowsPowerShell…
    • 6 days ago
    • Sophos Endpoint
    • Discussions
  • Veeam SureBackup

    Philipp Gröger
    Philipp Gröger
    Hello, i am having a problem with the Veeam SureBackup in Backup&Replicaton and the Malware Detection and hoped someone could help me. For the Malware Detection to work i need to configure a XML-File for the antivirus software to check the machine…
    • 17 days ago
    • Sophos Endpoint
    • Discussions
  • Workload protection for AWS Fargate

    João Casaroto
    João Casaroto
    Hello team, is interceptX advanced for server compatible with AWS Fargate environment? Thinking about the Host... within Docker I imagine it is not possible to install it, any information about it? Would Cloud-Optix be the best option for Container…
    • Answered
    • 24 days ago
    • Sophos Endpoint
    • Discussions
  • Hi all, Its possible to block C-Pin Thunderbolt port from sophos firewall

    Gopinath M
    Gopinath M
    Shophos endpoint agent can block C-Pin Thunderbolt port option lik USB port block
    • Answered
    • 24 days ago
    • Sophos Endpoint
    • Discussions
  • Sophos Home Dashboard - Blank page when accessing the dashboard, unable to install

    Lea Plamp
    Lea Plamp
    Hi I am trying to install Sophos on my windows computer. the login page(my.sophos.com) loads fine but the dashboard does not load after login. when i tried to install it with an installer, it asks me to restart and ultimately fails. other websites load…
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • isched.cfg file is missing

    Scott Noel-Hemming
    Scott Noel-Hemming
    For audits, we were reading, displaying, and verifying the values listed in the isched.cfg file according to the information on: https://support.sophos.com/support/s/article/KB-000033520?language=en_US#isched.cfg however, it appears that the file is no…
    • Answered
    • over 1 year ago
    • Sophos Endpoint
    • Discussions
  • Endpoint slow down internet speed

    Louis
    Louis
    Hello, We got a dedicated optical fiber 1gb Down/up . With the endpoint installed, the speed download seems to be block around around 150 to 300 mb/s. Upload is correct. IF i uninstall it, then the speed go back to normal with around 900 mb/s. Tests…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint (InterceptX) using almost all memory on server

    Sophos User6136
    Sophos User6136
    Hello, We have Sophos installed on a server and it's using a ton of memory. Almost using all of RAM. There is 24 GB of ram and it's using between 18-19. How do I stop it using so much memory? Also seems to be using a lot of CPU, but the memory is the…
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint License Approval

    AlessandroBlasi
    AlessandroBlasi
    Hi guys, a little question... In my company we use Intercept X and my colleagues and I, we install the endpoint on the computers that needs to have it. My concerns are about our remote branches where the installation file is owned by everyone, so…
    • Answered
    • over 2 years ago
    • Sophos Endpoint
    • Discussions
  • Endpoint web categorisation failures, SSL errors on blocked sites

    Ian Hellier
    Ian Hellier
    Hello! Recently I've had to investigate how people have been bypassing XG and Endpoint filters, the XG was simple to fix however the Endpoint (intercept x advanced) has proven problematic. The biggest offender is CroxyProxy, which runs a web based…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Updates Fail In Endpoint Defense

    Louis Toscano1
    Louis Toscano1
    My product was new when Windows 7 was current; and I have to keep it running. Since November 14 updating has failed. The message in the log says "your OS is not support by the product." The product came with the virus removal service of some office store…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Nach Core Agent 2.20.4 update wird Word nach öffnen eines Sharepoint Dokuments nicht mehr geschlossen bleibt als Hintergrundtask offen

    WalGab
    WalGab
    Nach dem Core Agent 2.20.4 Update wird Word nicht mehr geschlossen nachdem man ein Sharepoint Dokument öffnet Word bleibt als Hintergrundtask laufen, nach Deinstallation von Sophos Entpoint funktioniert alles normal nach erneuter Installation von Entpoint…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • A problem occurred when our devices received the latest update

    Point7
    Point7
    Every time I opened MS Access 2003, the app crashes with KERNELBASE.dll as the fault module, but when I uninstalled sophos I can open my MS Access files. Here are the further details: Problem Event Name: APPCRASH Application Name: MSACCESS.EXE Application…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • File detected as malicious after weeks

    LynneE
    LynneE
    Hi all, Just wondering if anyone can give me some info on what might have happened here: Two users download a .zip email attachment, browse contents and decide that since it is an unexpected attachment from an unknown email, they will just ignore…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Device control: errorCode = 0x800706ba

    Frank Sommerfeld
    Frank Sommerfeld
    How can I get rid of this error message? Often, when a certain USB dongle is plugged in, I get the following error message: A device control event occurred on the TE-DESK06 machine when the user NT AUTHORITY \ Local Service logged on. Device Control…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Monitoring blocked Powershell events

    Lukas R
    Lukas R
    Hello Community, Currently we are blocking all powershell interaction on all clients in our company via the Application Control feature in sophos central. We are aware that a lot of applications are using powershell for updating their services and…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Server Endpoint Impacting Backup Duration

    Ian_W
    Ian_W
    Windows Server 2012 R2 / Symantec Backup Exec 14.0 Recently migrated from Enterprise Console to Sophos Central Intercept X agent, previous backup time was around 7 / 7.5 hours before the new agent was installed. I have transferred the exclusions that…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Problems with Sophos Centos7

    Yeshwanth Jamjuri
    Yeshwanth Jamjuri
    Looking into the installation logs Traceback (most recent call last): File "savdctl.py", line 1344, in <module> File "savdctl.py", line 1341, in command File "savdctl.py", line 1328, in command File "savdctl.py", line 85, in p IOError: zipimport: can…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • support for Macos Monterey?

    James Clayton
    James Clayton
    Hi, I do know someone has already asked this but i’m about to update my M1 Macbook air to macos monterey. Will Sophos Endpoint still work?
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Script Help

    Welington Lima
    Welington Lima
    Good morning, Dear community members, I would like your help to check the issue of a script I am using for the process of uninstalling and installing the Sophos enpoint. I'm putting the script below, it's not working properly, plus the information…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Sophos Central Intercept X HTTPS Web control

    Luca Layher
    Luca Layher
    Hi, we have a little Problem with the new Sophos Central Intercept X. If a website (https) gets blocked, we only receive a error message from the browser. When we try to access a website over http we get an error message from Sophos direct. Is there…
    • Answered
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Many rapid attempts to connect to various social media

    Ace Carter
    Ace Carter
    Can anyone share with me what next step they might take or how they would try to look into the cause of a computer rapidly trying to connect to any particular site. To be specific, Sophos Endpoing Protection has logged and blocked many attempts to several…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Endpoints not updating in Sophos central

    Patrick Henderson
    Patrick Henderson
    I have two endpoints which have installed InterceptX Endpoint. Both are showing last activity was two weeks ago. Encrpytion suspended on them but when I check each one it is enabled. All definitely online - running latest version. Can…
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
  • Is Sophos Intercept X Advanced with EDR support Consumption/PAYG Billing (Month-on-Month) and MSP Multi-Tenant Licensing & Activation ?

    Abhishek Motla
    Abhishek Motla
    I tried to find the details about the PAYG Billing (Month-on-Month)/consumption and MSP multi-Tenant licensing support but didn't find this information anywhere. Can anyone please help to get the answer of above query?
    • over 3 years ago
    • Sophos Endpoint
    • Discussions
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