I'm installing on a HP Probook with Windows 10. We've purchased this model several times and Sophos generally installs without issue. On this particular laptop the installation is failing. Attached is the log. I believe the key part of the log is: 2022…

Hello guys, A few of my server machines are showing medium/high alerts due to an issue with Management communication. In the Endpoint Self Help tool I get this warning: "Unable to determine management communication status. Does the MCS client log…

I have encountered this issue about 4 times in different laptops since January. The software looses the profile and would need to download the configuration file again from the portal and import it to sophos connect.

What is the recommended way to handle installing server protection on VMWare ESXi hosts? I currently have Server Protection installed on the VMs that the hosts are running, but would like to get it installed on the actually ESXi boxes themselves as well…

How can i exclude these apps from being detected as PUA? Do i have to exclude every single app one by one?

Hi, I have a Application with unc path "\\server-01\test$\xyz.exe". The shortcut of the application is in the same folder with "conf.json" in it. Sophos Central blocked this program without any events! Can anybody help ? best regards, Tho…

Hello @all, since the architecture change anounced in KB00043550 ( https://support.sophos.com/support/s/article/KB-000043550?language=en_US ) we have at most clients the behaviour, that i see a neverending progressbar from Outlook if i copy a file …

We are using Anveo as client software for our external representatives, working on our local Business Central (aka Navision) setup. Anveo is an app, downloaded from the Microsoft Store, making a connection to our database, but also having offline capabilities…

Hello, since last week, for unknown reason our Sophos Endpoint delete all WMV files on computers. This is the event : Malware detected: 'W32/GetCodec-A' at 'XXX\Intro discours.wmv' Any idea why it's happen now?? I already created a ticket to…

Hello, i use gsudo.exe with Windows Terminal to start CMD or Powershell with administrative rights but since i use Sophos Endpoint it shuts down the Terminal app every time the gsudo process opens a new tab. The Error message is "Malicious Behaviour…

Hi all, I'm using my company's laptop and running it as a non-administrator account. I am unable to access Sophos Diagnostic Utility it says "SDU is running from a non-administrator account. The tool may not be able to gather all requested information…

We're rolling out Sophos Central Endpoint Advanced to a firm that use to have Panda 360. The migration is going fine but have several machines with the same problem. That is if Adobe Reader is not installed OR is not the default program to open PDFs,…

Hello, i am new to Sophos Endpoint and still try to dig my way through the settings and options. My Testclient shows me a red Alert wich means "Privacy deactivated" and "We informed your Administrator" But i didn't got informed about anything an…

Today I noticed on our Windows Servers 2019 with Intercept X that the Windows Service "Network Setup Service" is constantly restarting. It runs for 3 seconds, then stops. Starting again after a second or a few seconds. This is happening all day long…

Hello dear community, I have the problem that I used a wrong installer when installing an endpoint for a customer. Unfortunately, with the large number of customers, I do not know in which customers the PC was installed. When uninstalling, the tamper…

Hi, I know this is a known issue but I'd thought I'd reach out anyway. I need to remove Sophos off of a lot of Mac computers, including the system extensions. (They seem to be causing performance issues). I cannot ask users to disable SIP and run a bunch…

Hello there! I have some questions. I wasn't sure where to open this thread (f.e Sophos Central or Intercept X Endpoint ). Please excuse me if my posting here is wrong. We recently joined Sophos. We also caught a lot of malware that our previous security…

Hi all, today it seems that on a lot of Windows 10 clients the Sophos Anti-Virus service was removed however not on all. The status in Central is ok so no "service missing" message or the like. Is that due to an update? Why does it not affect all clients…

Hi I am using SOPHOS Intercept-x for server with server lockdown feature and noticing that SOPHOS SDL log files keep on increasing and storing more than a year logs. Resulting no space left on the disk. Pls suggest workaround to remove these logs…

Trying to create a Live Query to assess the state of the Windows Firewall via the registry. I started with the "View registry Section" query and modified it to the following. The initial case statement ALWAYS produces the results "Error", even though…

2 of our computers got BSOD today after a Sophos product update has been installed yesterday. Both machines are EAP. The BSOD occoured about 1h after power on during a zoom video meeting session. with or before the BSOD a minidump has…

According to this post and comments made in it, these rollouts should be complete and devices should be updated fully to the new architecture, however my entire fleet still hasn't updated. The new agent seems to be rolled out but devices still have the…

Hello Sophos Community, my name is David Lorenz and I am a it service provider with many customers. Our customers use Windows Server 2016 and 2019 as a virtual VMware machine. They use Intercept X Advanced with XDR for Server or Intercept X Essentials…

Hi, I am having some problems with this procedure https://support.sophos.com/support/s/article/KB-000035040?language=en_US I have a Citrix MCS Catalog, my VMs are created from a VM image base. First, I install Sophos Antivirus and execute the procedure…

What's the status on a solution for this? I am thinking we're going to have to move in a different direction for our mobile devices since this has been a known issue for years with no solution in sight. IPv6 is very common now and lack of support is making…