Hi, I'm chasing some Windows Server 2022 file server problems at the moment where (on a workstation, more than one) a file copy gets interrupted, or Adobe Premiere suddenly loses its links (and lunch) to network files. This seems to be a transient…

All of my virtual machines running Windows Server 2012 R2 have a security health issue related to the Sophos System Protection Service not running. The w indows administrative tool Services reports the status of the service as Starting and not Running…

Le service de protection du système Sophos n'a pas démarré

Hello Many users complain that printing and opening mails with attachments takes much longer since installing Sophos Endpoint. I have already done the following. - Firewall O365 required exceptions enabled - Sophos Server/Client exceptions support…

Chromecast comes up and says " available for specific video sites" and blocks chrome casting to any device. Effects hundreds of workstations and chromecasts. Disabling network threat protection solves the issue. We are trying to determine why this…

We have recently upgraded from Local Endpoint to Cloud X Endpoint and have had user report of a lot of slowness issues. I have been able to see it happen and it maxes out there hard drive dragging there system to a crall. Is there any way to have the…

I'm apart of the infra team in my comp and we've having troubles trying to pin point and exclude certain features on Sophos that may be the cause of their VM or Laptop slowing down and using a lot of CPU or RAM resources while they are running scripts…

Sophos Central - Server Protection - Antivirus does not allow the Postgres service to start. Dear, We are having a problem with the operation of Sophos Server Protection, where even with the exclusions, the Postgres service does not start. This service…

Hi, which Version of Intercept X Endpoint do i have to install on a Microsoft Server 2019 Remote Desktop Services Host (Terminalserver)? Is this: Sophos Central Intercept X Advanced with XDR or Sophos Central Intercept X Adv for SVR with…

Good afternoon. After installing Sophos Intercept X Advanced with XDR on a machine, the computer and our Tasy Java Management System (Philips) are very slow. We performed some global exclusions with Tasy directories, as well as server IPs exclusions…

For a couple of weeks we had a problem on just 3-4 of our Windows 10 computers where they would randomly not process PDFs uploaded to SRFax.com. You select the pdf from your computer and it would just spin in the browser as "processing" and after quite…

Hi all, We have this weird problem what stops any internet access via the browser, but applications such as Outlook / Teams / To Do continue to work, as well as pinging domain names (purely to test internet connection). I recently figured out that…

We installed Sophos Intercept X on 75 computers on one client. Customer complains that internet browsing has been slow since then and downloads take a long time. The issue is resolved when the "Protection against Network Threats" function is disabled…

Helli We use Sophos Intercept X for all devices in the company. Now some need to access a customer network via Citrix for a specific project. But this customer only allows Microsoft Defender Antivirus. We have already created a workaround where…

Good afternoon, We have an issue when downloading our documents from our local intranet, they are a mixture of Excel and Word, PDF's are fine, however it just hangs saying it's downloading. I have tried toggling the switches off one by one but still…

Hi all We use Sophos InterceptX on all computers (w10 et w11) for VPN, we are using Checkpoint Endpoint Client https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=175 The last versions…

We're having an outbreak of DRIVER_IRQL_NOT_LESS_OR_EQUAL BSOD's in driver NETIO.SYS. Netio.sys caused BSOD's are usually tied to network drivers but that doesn't make sense because this started happening all of a sudden on multiple computers. These are…

Desktop PC has two HDDs, C: and D:. An issue is that D: drive may be missing on Windows 10 following cases. D: drive may be recovered after PC reboot but it's not 100%. Does anyone face this issue? If you give any troubleshooting or hints, it would be…

Hi everyone, Two PCs in the organization I manage can no longer connect to any wi-fi(office, home or hotspot). The users reported that the issue started on Thursday 16/06/2022. They were suddenly disconnected from the wi-fi they were connected to…

Our company is using Sophos endpoint cloud for anti virus and since around March of this year we have been having a slew of issues. One particular issue is that Sophos is intermittently breaking the internet connection. Users will submit ticket saying…

I am having an issue trying to utilize the Chromebook Recovery Utility in Chrome. We have used this program in the past with no issue. Since the migration and install of Sophos Endpoint with Intercept X I am unable to create these USB drives. When I run…

Hi, This should be fairly simple, and I am 99% certain of the answer but want to be sure. We need to change a client's license (downgrade as the subject of this post states) and I have seen in the support article that any software not included in…

Hi! I'm not sure if this is the correct place for this but I thought I would give it a shot. So I'm currently doing a research project for my college computer science class on different programs that could potentially have compatibility issues or just…

Hello community!. I have a doubt is it possible to know the core agent version globally, for example. If I want to look de core agent version on a device, I have to go to Devices - "PC1", and in the agent summary we can look the all the components…

Hello, We have an issue where our 3rd party monitoring tool is looking at the following folder for definition updates: C:\Program Files (x86)\Sophos\Sophos Anti-Virus From what I can see any agent that has the core update agent on version 2.20.13…