I have a couple of computers that when downloading, it will stay at 100%. will not allow you to open the file/ will not open "Show in folder".... I can go to my downloads page and I can access it and run the download from there. So after so much troubleshooting…

Why would someone want to add the directory %programfiles(x86)%\Sophos\Sophos Anti-Virus\ as an exclusion from scanning for threats in the Threat Protection Policy?

Hello, I use an IPSecVPN / SSL VPN connection in conjunction with Sophos Endpoint Protection on the end devices in a company with around 200 employees. Unfortunately, our laptops have an extremely poor / slow connection as soon as endpoint protection…

Hi, We have an issue where users are unable to overwrite Creative Cloud files on network shares. For instance if the user opens a Photoshop psd, makes a change and saves the file they get the error "could not save XXXXX.psd because write access was…

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Is there anything special that needs to be done for Configuration Manager to work with Intercept-X? Some (not all and it changes A LOT) computers aren't seeing deployments in Software Center. Some computers will see 5 one day then all the next. Some will…

we have a desktop users which is installed the intercept x endpoint. now for these user are facing an issue that when they open a specific link the chrome or edge is getting error pages un responsive. when try with another user from the desktop which…

Hi, We have had 2 of these notifications over the past week on two computers days apart. Can somebody please help me to understand this. Many thanks in advance. Endpoint Type : Computer OS : Windows Device : …

Does sophos protect mapped drives on endpoints?

Good afternoon I use SyncBackFree, it creates a temporary file. It is detecting it as a virus I've been looking for documentation on Troj/DrodZp-CB and I can't find any documentation. Has something similar happened to you?

Hi I would like to know about SoPhos process information. Please tell us in detail what function the two processes below perform. 1. SoPhosFilesScanner.exe 2. SSPService.exe

Anyone aware of a Sophos central managed Endpoint setting where we can restrict an On Demand scan to a particular time. let's say after 24 hours, it should stop.

I wanted to understand the Difference between Sophosfilescanner.exe and SophosFS.exe process, are they same in functionality ? Is SophosFileScanner.exe have the role of SAVservice.exe which has been removed recently after Core agent update 2.20.11 …

We recently had a false positive from CryptoGuard and were unsure whether to exclude it via Detection ID or filename+filepath. What details actually make up a Detection ID? We installed two versions of the software and although the exe file that caused…

Could anyone let me know the main features which is available in Sophos intercept X, ( this is for presentation purpose, it would be great if anyone explains me briefly if you know) thanks in advance Have a great day ahead

Hello experts, I have a question about machine learning for malware detection. How does "machine learning" work at Sophos? How can you imagine that? I see many analyzes in the reports from Sophos labs intelix that draw on an enormous database. How is…

Hi, the services of the Siemens OPC Server do not start in the appropriate time. After I change the OPC services to automatic delayed the services starts succesfully. Which exclusions do I have to set ? Best regards, Thomas

Hi This High Alert appeared on Storyline.exe. This is a standard commercial app we've been using for years. Could this be a false positive? The information with the alert is for " Generic.Ransom.C" Thanks Robin

We have a problem issue when enabling Real Time scanning for files, almost the program consumed 10 times delayed if we enable this feature. Any advice ?????

We rolled out Sophos Advanced Endpoint with Intercept X recently (replacing Kaspersky) and we've encountered an issue where a few users suddenly lose access to any website (external and internal) in an web browser. All other network activity is fine,…

Cryptoguard bloqueando aplicação que o cliente já utilizava. Aplicação de confiança, mesmo marcando como confirmado e como resolvido o mesmo continua impedindo a aplicação.

My feeling is, Sophos does not know about the Intercept-X EAP forums. So I put this to focus here. Maybe one of the Sophos members can bring some light into this issue, it this is on Sophos' screen and will be fixed? https://community.sophos.com/intercept…