• Some Sophos services are not running/missing

    Jehad Alamin
    Jehad Alamin
    Dears, Some users have an issue with a server not running, it shows " Not started: Sophos IPS" in Sophos central. Thanks,
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • some users disappeared from Sophos central

    Jehad Alamin
    Jehad Alamin
    Dears, We are facing a problem finding some users and their computers in SHOPOS portal under computers or under "Restore deleted devices and recover Tamper Protection passwords" even though SHOPOS endpoint is installed in those devices. Regards,
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Option to start a Full-Scan for new clients?

    dirkkotte
    dirkkotte
    Customer requests a full/deep scan for all new added endpoint-/MDR-Clients. Does this option exist?
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Query for : IP/URLs accessed from Mac user or deivces

    GunjungLee
    GunjungLee
    Is there a query that can be used to see if a user or Mac device has accessed a specific IP or website?
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • sophos relay server

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, I plan to install sophos relay server and other client will connect to this server to get update and policy. For this relay server as sophos document it should be window server and anyone have this installations guide for this relay server …
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Agent Installation Failed - CloudInstaller Error

    Matlogonolo Radibe
    Matlogonolo Radibe
    We're trying to install Agents using SCCM and we are getting the below an error: Please help. C:\\Program Files (x86)\\Sophos\\CloudInstaller About to delete: C:\\Program Files (x86)\\Sophos\\CloudInstaller Failed to remove 'C:\\Program Files (x86)\\Sophos…
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • cannot download for sophos installater package

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, how can i download for sophos package and installer after i clicked to Devices>Installer> i cannot download package and send to package to user also.
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • download sophos package for linux

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, How can I download the Sophos EP package for linux server. I'm partner of sohpos access. When i login my page did not see any download funciton.
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Battlenet cannot launch any game

    Vasileios Laios
    Vasileios Laios
    Hello, I have the following problem. I have a user with Sophos Endpoint Protection installed that cannot launch any battlenet games. Like Starcraft etc. I have tried to create some exclusion policy for the game but didn't help. If i tamper with…
    • Answered
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • Filescanner exceptions for network drives

    LHerzog
    LHerzog
    We need to exclude some files from Sophos File Scanner on network drives. Lets say we have mapped drive N:\ with \\server1\share1 I tested access and logged with procmon and SFS debug logs, what is scanned, when opening N:\file1 I can see \\server1…
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Intercept X Advanced EP

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, I would like to know about Sophos Intercept X Advanced EP can do for below function. Can it do Web filtering/ Web Block? Can it block some ports , not allow ports? Can it disable USB or external hardisk? Thanks you all.
    • 6 months ago
    • Sophos Endpoint
    • Discussions
  • what is the feature or Point in Sophos Endpoint Protection client called Device Hardening

    it-thomas User
    it-thomas User
    We found new point under administrative Access on our clients called Device Hardening (Gerätehärtung). Can anyone help me to find out what it is. What did this setting do? Can we adjust it? What is the hardening in detail? many thanks for your…
    • Answered
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos InterceptX Advanced EP

    Nyein Chan Zaw
    Nyein Chan Zaw
    Hi all, I would like to know onething Sophos InterceptX Advanced EP can do skip scanning below these. > Some folders/files in server : if don’t want to scan.(File type is x.raw and other proprietary formats).
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • SATC and run-as sessions on the Terminal Server never logged out

    LHerzog
    LHerzog
    As we have opened a new case on it 07354794, I wonder if this is a known result, because I cannot find any information about it. Scenario: Fully setup SATC Client / Firewall for a Windows 2022 terminal server . User logins on the firewall are working…
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • installation failed.Contact your computesystems administrator or Sophos Technical Support for further assistance

    tony shi
    tony shi
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • File/Folder-Exclusion-Rule for multiple filetypes in specific directory

    N_M
    N_M
    Hello, i would like to add a File-Exclusion rule for multiple filetypes and one specific path. Do i need to add multiple exclusions for each filetype or can i just create one rule for all? Here is an example: "C:\Test\Folder\*.txt,*.zip,*.abc…
    • Answered
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Intercept X - SSL/TLS decryption of HTTPS websites

    Anthony Hill
    Anthony Hill
    Hi By default is SSL/TLS decryption of HTTPS websites marked as ON by default? What are the implications or disabling this? Thanks.
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Updates Failing on macOS

    Edwin Rivera
    Edwin Rivera
    Macs are failing to update. The error we are getting is: Download of MacEndpoint failed from server filesystem error: in create_directories: Operation not permitted [″/Library/Caches/com.sophos.sau/CID/Sophos Installer.bundle″]. The Mac has the necessary…
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Your device does not meet the security heartbeat requirements for this network.

    Mohamed Said Ali
    Mohamed Said Ali
    How do i solve this problem when firewall not detect the PC , user can't access the system and shows this image. "Your device does not meet the security heartbeat requirements for this network"
    • 7 months ago
    • Sophos Endpoint
    • Discussions
  • Bluetooth must be allowed for earbuds and Bluetooth mouse but User won't be able to transfer data using the Bluetooth feature Windows

    DevK
    DevK
    Bluetooth must be allowed for earbuds and Bluetooth mouse but User won't be able to transfer data using the Bluetooth feature Windows
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • how to exclude application from HMPA DLLHijackGuard

    LHerzog
    LHerzog
    We have an application that is found safe from Sophos Labs Team. How would I exclude it in Central? I have disabled all features on the endpoint as a test and it is still detected. Excluded the process path. No luck. Mitigation DLLHijack Policy…
    • Answered
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • blizzard game clash

    David1122
    David1122
    I wonder if anyone can help me, I am a user of Sophos Intercept X Essentials Endpoint. As of the middle of February there was an automatic update to one of my products: Core Agent / Sophos Intercept X / Device Encryption which meant that I could no…
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • mcs-push-server redirection - failing LiveQueryScheduled json upload - MCS client service running on high CPU load

    LHerzog
    LHerzog
    On some Servers behind Sophos UTM firewall, which is not capable of wildcard DNS hosts, we noticed increasing CPU load over the last days. Up to 100% today and the server became sluggish. The CPU load was rising since March 28th - where we rebooted…
    • Answered
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Missing heartbeat froma MacOs sonoma

    Valentin Gutierrez
    Valentin Gutierrez
    There´s a endpoint on my network that sends missing responses to heartbeat it's possible to fix it or make an exclusion to dont check that endpoint We check the possible solutions but all are to risky for us
    • 8 months ago
    • Sophos Endpoint
    • Discussions
  • Application Control - IRFANVIEW not working

    Ricardo Hartzenberg
    Ricardo Hartzenberg
    Hi, the following app IRFANVIEW is part of the app control list but when i select for it to be blocked, the endpoint still allows the application. can this be looked into thank you.
    • 8 months ago
    • Sophos Endpoint
    • Discussions
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