Hello, I am unable to manually start a scan on the endpoint. Windows 11 I click scan nothing happens. Any advice? Thank you, Joseph

Hi I have ssl inspection in intercept x advanced with xdr/ I have a problem surfing with firefox. the message is: Software is Preventing Firefox From Safely Connecting to This Site mxtoolbox.com is most likely a safe site, but a secure connection…

Hello everyone, I miss the functionality of the application control in the endpoint protection that is available with SFOS. Although there is an application control, it can “only” control which application on the system are allowed or denied for running…

Hello, We had a previous IT company that we have dropped and they supposedly removed Sophos Endpoint Protection on 200+ devices but we found it on 145 ish devices. They won't give us access to the portal and they are stating there is nothing they…

We have several clients accessing this website. The message in Sophos: The root cause tried to access a URL known to be associated with malware. URL: rinozuid.anewspring.nl/jsonrpc Is this website actually a risk or is this a false…

Hello there, Is there any tool to lookup URLs and find their classified categories for use with Central Endpoint WebControl? The categories don't match up with SFOS categories and the explanation of the categories, while verbose doesn't provide…

Hello, I want to display installed programs on my users' computers. I wonder if i can do that with Sophos. Thanks,

Hi there, I do have a policy Block-USB devices with many exceptions. Suddenly I got the message the device is blocked when installing a printer even when the printer ( MTP/PTP ) is on the exception list by model-id. Model-ID: UMB\VEN_03F0&DEV_HP_PageWide_MFP_P57750&SUBSYS_J9V82B…

Hi, we can see an endpoint and user as "huge" malware downloader in "Top Malware Downladers" report: https://central.sophos.com/manage/endpoint/reports/web-control/malware/create But I can't find a single event or alert or anything linked to specific…

We had a CIXA Demo session with a customer, They have raised the below queries, 1. All public email services (Yahoo, Gmail etc) have to block login-in and allow only the business email/Outlook. Instead of blocking individual, they need a category…

I am testing the Sophos endpoint protection EAP, and have synchronized application control enabled. I am having an issue, where all the controlled application that are set to blocked are showing up as allowed, even applications I do not use, such as remote…

Hi everyone, i 'm having trouble using the certificates we have installed in browsers to authenticate to some web services. The endpoint is blocking usage, making usage impossible. Has anyone gone through something similar?

I am testing the Sophos Intercept X Endpoint Beta and noticed the settings In Threat Protection for SSL/TLS inspection. If I already have HTTPS scanning enabled in the firewall rule and the CA is deployed on the endpoint into the trusted certificate…

Hi, How to generate a report of Core Agent version of all devices? Excel or CSV, do not mind

Hello I will have been looking at the Sophos Endpoint panel for around 3-4 hours for a web page that I have included in the website management list, to say that I have tried others and it does enable them, but in the case of the one indicated there…

So I got a group of clients with Sophos Intercept X Advanced with XDR installed. Is there a way to block surfing for those clients via a policy, except for 1-2x Websites? Cause with the "Web Control" -> "Let me specify" -> "Block everything" it doesn…

Hi All, Having a real issue around a DLP policy I am trying to create. For context we do quite a bit of business with government organizations (hence I have had to redact some of these screenshots) and as such have a lot of sensitive data on site. My…

Hello! First of all, i'm realy sorry for my bad english! I hope that some people car excuse me and try to help me ;) I'm tring to create some DLP rules. My first step was to create content control lists in Global settings > Data Loss Prevention…

We used Sophos Central Endpoint and edited the web control policys. So for example we have set the category Society & Culture to warn. But in the users browser the website opens without a warning message. If we set the same category to block, in the user…

Hii Our company manages devices via Intune. Sophos Endpoint Protection is installed on all devices. In addition, encryption is managed via Sophos Device Encryption. Some of our customers also use Intune to manage devices. For new devices, we always…

Hello, is it possible to whitelist an URL via Web Management like https://google.com/recaptcha/ but block https://google.com or is there an other way do this? Thank you your answers. Dirk

Issue: A customer of ours has deleted some devices from the Central account for over 6months. They wish to remove Sophos from those device now however, as its over 90days the tamper protection from the Central console is not possible. We tried recovering…

Dear Support, My Sophos found threats in endpoint but cannot clear it. Please see screenshot.

We could not download Adobe creative cloud. It just did not work. No message by the endpoint at all. It works when disabling Web Protection in the Endoint. There is one block message in the endpoint event log for a totally weird Adobe Download URL…