Hi everybody, I have a question. Is there any difference uninstalling Sophos Endpoint via Sophos ZAP vs uninstalling via control panel > Programs and features. Which is the recommended way? Thanks.

Since today we get the following error message when installing Sophos Endpoint protection. logs: 2024-02-20T11:03:40.3569218Z INFO : SUL info: [V46381] SU::Handle::readRemoteMetadata + SU::Handle::readRemoteMetadata() 2024-02-20T11:03:40.3569218Z INFO…

Hello everyone, we have been using Intercept X in the Sophos Central Cloud for some time. Here we need the ability to view a log file or a report after a self-triggered “full scan”. This was possible in the old onPrem Sophos and client. In the Intercept…

Is it possible to install Windows endpoints with parameters so they are automatically added to the correct group in Sophos Central? Or even better, can I automate this process by Endpoint host name matching defined characters? The Central groups have…

Hi, When SSL/TLS protection is activated from Sophos Central > Endpoint Protection > Base Policy, I encounter problems to access Public Administration/bank/taxes sites. I know that it's because it is not possible to decrypt their traffic. So I use exceptions…

We've got several computers that have endpoint installed on them and all green ticks. However they are not listed in the Sophos Central portal. It's possible that someone has used an installer for a different Sophos tenant to ours, but there appears no…

Hi, today all our clients (Windows 10 22H2) failed to Update Sophos Intercept X: in the Log: Sophos File Scanner v1.11.3.879 konnte nicht installiert werden. Does anyone else have the same problem or does anyone know where I can get more…

Hallo zusammen, wir haben aktuell seit heute morgen das Problem, dass Updates für den Filescanner mit einer Fehlermeldung (sh. Betreff) abbrechen bzw. nicht installiert werden können. Im SophosUpdate.log ist folgendes zu sehen: 2024-02-07T07:34…

Hi Team , Today all client system showing Sophos File Scanner v1.11.3.879 failed to install , please advise

Hi We have a standard Windows 10 IoT Enterprise LTSC image installed with Sophos Intercept X client installed. The image uses the uwfmgr write filter and when we enable it some of the Sophos services fail to start. Any advise please and is there…

I've exactly the same issue than in this post: https://community.sophos.com/intercept-x-endpoint/f/discussions/136947/uninstallation-failed-update-is-currently-in-progress?ReplySortBy=CreatedDate I've tried deleting the registry entry from this…

In the past week we have run across couple of issues..... things were working just fine but then they were not. Two issues so far: - Dynamics/F&O users have the ability to export to CSV. - Dynamics/F&O users were able to use the Dynamics Outlook…

Hello, I need help to uninstall the Sophos software from my laptop. I deleted the laptop device from the online Sophos account, because the installation did not complete correctly. Now, when I try to uninstall it, I have this error message "Tamper protection…

Hello all, Today I run SophosSetup.exe as administrator, the network is internet , but the installation failed (prompt: Failed to extract the installation package). i tried many times , it still failed, anyone who knows why?

Hey there. I know this question has been asked a few years back, but i hope there is an update to this. I deployed Sophos CIXA on my PC and it started automatically deleting some of my trusted software i use as a network technician. The files…

Trying to turn on Data Protection but in the Sophos help section keeps showing outdate instructions and Google is not helping either. Check all Global settings for tenant and EndPoint and can't find the buttom to enable, please help

Hello everyone, I understand there is a way to query for event logs in Live Discovery. From what I see, it may be limited to Windows Logs only i.e Application, Security, Setup, and System event logs. I tried querying an event id, but it pulled from…

Hi, Please let us know if there is a sql query for get all web browsing activity of user/ computer for MAC devices on sophos central. I found we have inbuilt query available for Windows as : "URLs accessed on Windows (Data Lake)". Kindly let…

Hi, Our client has some issues, related to central endpoint protection 1. Bluetooth headphones are not working Even it is allowed in peripheral control policy. We have checked a JBL Bluetooth headphone, even the user has full access in peripheral…

Hi all, I've been having random workstations blue screening since christmas and all reports point to a driver issue, all of the drivers were so far intel ethernet cards until this morning when my own laptop bluescreened. I've found this article but…

Dear All, Hope you are all doing well. I have a question regarding AMSI Sophos Protection. Is it okay to turn off AMSI logging? Turn off AMSI logging to resolve compatibility issues – Sophos Home Help Since we upgraded our workstations to Windows…

Hi, I have DLP solution named Somansa which is installed at one of my clients place along with Sophos Antivirus. There I have enabled Application blocking through Somansa DLP which is working fine in the system where Sophos is not installed but same…

Hello dear Sophos Community, we have some old devices in our company and I noticed that the sophos agent collects data like Processor structure and Operating System but now my question is; Can I get Sophos to collect more information than this from…

I am playing around with the XDR Datalake. The goal is to use the XDR Datalake for our inventory. So we do not have manually update it. I can get all installed software from the Datalake thanks to the query "windows_programs". However in this query…

Hello, We have the Intercept X Advanced with XDR license, will we need a new license if we want to implement the NDR Sensor or does our license already include this sensor? When will it be released? Thanks André Soares