I have several customers with hundreds of various computers both Mac and Windows on Endpoint Protection. Over the last year i have noticed that the endpoint protection is causing all Windows machines to slow down. Even brand new machines running i7…

We continued to experience these issues with NTP protection. This is impacting many people. Please advise. Case 05877516 Endpoint slow down internet speed

I am an IT administrator and we have found that since sophos products have been used on our computers, the performance has been seriously affected. How can we make it more smooth? Will the real-time Scan customization be added? Let's control the scanning…

Hi there, I have an environment of 4 offline Windows 10 computers. I would like to put Sophos on all of them. Is there a way to activate Sophos offline? I will have one online machine as well, could I use the online machine to manually pull updates…

Hello, I've installed Sophos Intercept X Endpoint on one of my thinkpad (i5 10210U % 8 GB Ram) On task manager it only consumes aroud 300 MB of memory but computer becomes unable to use. It keeps freezing & stops responding after i install sophos…

Hello, since a few days word is crashing by starting on my windows 11 pc.Microsft 365 is installed in the version 16.0.15726.20262. Excel, Outlook and Powerpoint are working well. Now i have disable the sophos protection on my endpoint and after this…

Hello, recently we are experiencing heavy performance issues for users with Endpoint installed. It seems that sophos filescanner.exe is taking a lot of resources on the machine making working on it almost impossible. opening Outlook or Teams takes…

my downloads stay with the blue ring and are not accessible. I have to go to my download folder to run my downloads. all works fine if I stop Sophos System Proctection Service. chrome Browser ver 108 Products: core Agent 2022.2.2.1 Sophos Intercept…

I install intercept XDR in the system in normal case it's working ,after 1 or 2-hour machine get stuck with with current running app system stop working it not get back until force shutdown do machine what should I do for that.

ill try to keep this as simple as possible. im not entirely sure if anyone is having the same issues, but right after i pushed the 2022.3.0.56 Core Agent that thankfully did fix the BSOD, multiple user all over our company started complaining about loading…

The following bogus messages are appearing on one of our Sophos Central protected endpoints: I rebooted the machine and it came back, so it wasn't just resident in memory. I am running a full Sophos scan now, but it looks like it will take hours to…

We're running Jenkins on a windows VM. For the past few months we are noticing high CPU usage. Task manager shows Sophos Endpoint Defense software is using high CPU. Is there a known issue with Jenkins and Sophos running together?

Le service de protection du système Sophos n'a pas démarré

Hello Many users complain that printing and opening mails with attachments takes much longer since installing Sophos Endpoint. I have already done the following. - Firewall O365 required exceptions enabled - Sophos Server/Client exceptions support…

Chromecast comes up and says " available for specific video sites" and blocks chrome casting to any device. Effects hundreds of workstations and chromecasts. Disabling network threat protection solves the issue. We are trying to determine why this…

We have recently upgraded from Local Endpoint to Cloud X Endpoint and have had user report of a lot of slowness issues. I have been able to see it happen and it maxes out there hard drive dragging there system to a crall. Is there any way to have the…

I'm apart of the infra team in my comp and we've having troubles trying to pin point and exclude certain features on Sophos that may be the cause of their VM or Laptop slowing down and using a lot of CPU or RAM resources while they are running scripts…

Good afternoon. After installing Sophos Intercept X Advanced with XDR on a machine, the computer and our Tasy Java Management System (Philips) are very slow. We performed some global exclusions with Tasy directories, as well as server IPs exclusions…

For a couple of weeks we had a problem on just 3-4 of our Windows 10 computers where they would randomly not process PDFs uploaded to SRFax.com. You select the pdf from your computer and it would just spin in the browser as "processing" and after quite…

Hi all, We have this weird problem what stops any internet access via the browser, but applications such as Outlook / Teams / To Do continue to work, as well as pinging domain names (purely to test internet connection). I recently figured out that…

We installed Sophos Intercept X on 75 computers on one client. Customer complains that internet browsing has been slow since then and downloads take a long time. The issue is resolved when the "Protection against Network Threats" function is disabled…

Helli We use Sophos Intercept X for all devices in the company. Now some need to access a customer network via Citrix for a specific project. But this customer only allows Microsoft Defender Antivirus. We have already created a workaround where…

Good afternoon, We have an issue when downloading our documents from our local intranet, they are a mixture of Excel and Word, PDF's are fine, however it just hangs saying it's downloading. I have tried toggling the switches off one by one but still…

Hi all We use Sophos InterceptX on all computers (w10 et w11) for VPN, we are using Checkpoint Endpoint Client https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=175 The last versions…

We're having an outbreak of DRIVER_IRQL_NOT_LESS_OR_EQUAL BSOD's in driver NETIO.SYS. Netio.sys caused BSOD's are usually tied to network drivers but that doesn't make sense because this started happening all of a sudden on multiple computers. These are…