• Central endpoint installation: automatic group assignment

    LHerzog
    LHerzog
    Is it possible to install Windows endpoints with parameters so they are automatically added to the correct group in Sophos Central? Or even better, can I automate this process by Endpoint host name matching defined characters? The Central groups have…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos not allowing to use certificates in certain webs

    Carla
    Carla
    Hi, When SSL/TLS protection is activated from Sophos Central > Endpoint Protection > Base Policy, I encounter problems to access Public Administration/bank/taxes sites. I know that it's because it is not possible to decrypt their traffic. So I use exceptions…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Endpoint tenant identification

    Stuart James
    Stuart James
    We've got several computers that have endpoint installed on them and all green ticks. However they are not listed in the Sophos Central portal. It's possible that someone has used an installer for a different Sophos tenant to ours, but there appears no…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Update failing

    AndreasLiesegang
    AndreasLiesegang
    Hi, today all our clients (Windows 10 22H2) failed to Update Sophos Intercept X: in the Log: Sophos File Scanner v1.11.3.879 konnte nicht installiert werden. Does anyone else have the same problem or does anyone know where I can get more…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Problem auf allen Endpoints: Sophos File Scanner v1.11.3.879 konnte nicht installiert werden

    FrankDiedrich
    FrankDiedrich
    Hallo zusammen, wir haben aktuell seit heute morgen das Problem, dass Updates für den Filescanner mit einer Fehlermeldung (sh. Betreff) abbrechen bzw. nicht installiert werden können. Im SophosUpdate.log ist folgendes zu sehen: 2024-02-07T07:34…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos File Scanner v1.11.3.879 failed to install

    uthaman n
    uthaman n
    Hi Team , Today all client system showing Sophos File Scanner v1.11.3.879 failed to install , please advise
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Windows 10 IoT Enterprise LTSC uwfmgr write filter

    Alan Hueck
    Alan Hueck
    Hi We have a standard Windows 10 IoT Enterprise LTSC image installed with Sophos Intercept X client installed. The image uses the uwfmgr write filter and when we enable it some of the Sophos services fail to start. Any advise please and is there…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Uninstallation failed. Update is currently in progress..

    Peter Funny
    Peter Funny
    I've exactly the same issue than in this post: https://community.sophos.com/intercept-x-endpoint/f/discussions/136947/uninstallation-failed-update-is-currently-in-progress?ReplySortBy=CreatedDate I've tried deleting the registry entry from this…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • uninstall the Sophos software

    Gabriel Raileanu
    Gabriel Raileanu
    Hello, I need help to uninstall the Sophos software from my laptop. I deleted the laptop device from the online Sophos account, because the installation did not complete correctly. Now, when I try to uninstall it, I have this error message "Tamper protection…
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos installation failed

    han qin
    han qin
    Hello all, Today I run SophosSetup.exe as administrator, the network is internet , but the installation failed (prompt: Failed to extract the installation package). i tried many times , it still failed, anyone who knows why?
    • Answered
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos AMSI Protection Logging - Turn Off

    Jerome Nillasca
    Jerome Nillasca
    Dear All, Hope you are all doing well. I have a question regarding AMSI Sophos Protection. Is it okay to turn off AMSI logging? Turn off AMSI logging to resolve compatibility issues – Sophos Home Help Since we upgraded our workstations to Windows…
    • 10 months ago
    • Sophos Endpoint
    • Discussions
  • Disable automatic cleanup of PUA

    Lukas_lzs
    Lukas_lzs
    Hey there. I know this question has been asked a few years back, but i hope there is an update to this. I deployed Sophos CIXA on my PC and it started automatically deleting some of my trusted software i use as a network technician. The files…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Turn On Data Protection for all organization

    Alex Ulloa
    Alex Ulloa
    Trying to turn on Data Protection but in the Sophos help section keeps showing outdate instructions and Google is not helping either. Check all Global settings for tenant and EndPoint and can't find the buttom to enable, please help
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Any way to query events for 'Applications and Services Logs' via Live Discover?

    iamroot
    iamroot
    Hello everyone, I understand there is a way to query for event logs in Live Discovery. From what I see, it may be limited to Windows Logs only i.e Application, Security, Setup, and System event logs. I tried querying an event id, but it pulled from…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • live discovery query for: web browsing activity of MAC device

    Hemanth Kurungat
    Hemanth Kurungat
    Hi, Please let us know if there is a sql query for get all web browsing activity of user/ computer for MAC devices on sophos central. I found we have inbuilt query available for Windows as : "URLs accessed on Windows (Data Lake)". Kindly let…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Bluetooth headphones are not working Even it is allowed in the policy

    Hemanth Kurungat
    Hemanth Kurungat
    Hi, Our client has some issues, related to central endpoint protection 1. Bluetooth headphones are not working Even it is allowed in peripheral control policy. We have checked a JBL Bluetooth headphone, even the user has full access in peripheral…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • tcpip.sys blue screen

    Kent_166
    Kent_166
    Hi all, I've been having random workstations blue screening since christmas and all reports point to a driver issue, all of the drivers were so far intel ethernet cards until this morning when my own laptop bluescreened. I've found this article but…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Sophos Endpoint not working with DLP

    Sarvesh Singh
    Sarvesh Singh
    Hi, I have DLP solution named Somansa which is installed at one of my clients place along with Sophos Antivirus. There I have enabled Application blocking through Somansa DLP which is working fine in the system where Sophos is not installed but same…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Retrieve more information of client devices?

    Vincent Luckmann
    Vincent Luckmann
    Hello dear Sophos Community, we have some old devices in our company and I noticed that the sophos agent collects data like Processor structure and Operating System but now my question is; Can I get Sophos to collect more information than this from…
    • Answered
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Datalake Query windows_programs with some empty "name" columns

    Philippe Hirzel
    Philippe Hirzel
    I am playing around with the XDR Datalake. The goal is to use the XDR Datalake for our inventory. So we do not have manually update it. I can get all installed software from the Datalake thanks to the query "windows_programs". However in this query…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Licensed XDR with NDR sensor?

    Andre Soares
    Andre Soares
    Hello, We have the Intercept X Advanced with XDR license, will we need a new license if we want to implement the NDR Sensor or does our license already include this sensor? When will it be released? Thanks André Soares
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Utilizing Intercept X on Windows 7

    Fox Medo
    Fox Medo
    We are facing a situation where we need to use Intercept X with Windows 7. The challenge is that the client cannot upgrade the system due to incompatibility with certain medical instruments. We are considering using Intercept X as an antivirus solution…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Disk SSD SATA 100% with Intecept X

    Andres Ulloa
    Andres Ulloa
    Dear All: Along with saying hello and hoping that you have enjoyed a nice end-of-year holiday with your families, write to ask them the following: Our company has Sophos Intercept 100%. Strangely it is not just the Sophos processes that take the disk…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • setting up message relay and update cache

    Sophos User1175
    Sophos User1175
    hi all, i have read the "setting up sophos relay and update cache" here https://support.sophos.com/support/s/article/KB-000035498?language=en_US couple of questions - on the sophos central portal it says this Update Cache and Message Relay Status…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
  • Remove Sophos Endpoint Agent from a Device without Tamper Protection

    Fahad Alyami
    Fahad Alyami
    Dears, I am facing an issue with uninstalling Sophos Endpoint Agent in order to reinstall it again. In Sophos Central Dashboard, there is a laptop that is totally not protected while Sophos agent but not updated yet (logged in remotely to the device…
    • 11 months ago
    • Sophos Endpoint
    • Discussions
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