Hello, I have the following problem. I have a user with Sophos Endpoint Protection installed that cannot launch any battlenet games. Like Starcraft etc. I have tried to create some exclusion policy for the game but didn't help. If i tamper with…

We need to exclude some files from Sophos File Scanner on network drives. Lets say we have mapped drive N:\ with \\server1\share1 I tested access and logged with procmon and SFS debug logs, what is scanned, when opening N:\file1 I can see \\server1…

Hi all, I would like to know about Sophos Intercept X Advanced EP can do for below function. Can it do Web filtering/ Web Block? Can it block some ports , not allow ports? Can it disable USB or external hardisk? Thanks you all.

We found new point under administrative Access on our clients called Device Hardening (Gerätehärtung). Can anyone help me to find out what it is. What did this setting do? Can we adjust it? What is the hardening in detail? many thanks for your…

Hi all, I would like to know onething Sophos InterceptX Advanced EP can do skip scanning below these. > Some folders/files in server : if don’t want to scan.(File type is x.raw and other proprietary formats).

Hello, i would like to add a File-Exclusion rule for multiple filetypes and one specific path. Do i need to add multiple exclusions for each filetype or can i just create one rule for all? Here is an example: "C:\Test\Folder\*.txt,*.zip,*.abc…

Hi By default is SSL/TLS decryption of HTTPS websites marked as ON by default? What are the implications or disabling this? Thanks.

How do i solve this problem when firewall not detect the PC , user can't access the system and shows this image. "Your device does not meet the security heartbeat requirements for this network"

Bluetooth must be allowed for earbuds and Bluetooth mouse but User won't be able to transfer data using the Bluetooth feature Windows

We have an application that is found safe from Sophos Labs Team. How would I exclude it in Central? I have disabled all features on the endpoint as a test and it is still detected. Excluded the process path. No luck. Mitigation DLLHijack Policy…

I wonder if anyone can help me, I am a user of Sophos Intercept X Essentials Endpoint. As of the middle of February there was an automatic update to one of my products: Core Agent / Sophos Intercept X / Device Encryption which meant that I could no…

Hi, the following app IRFANVIEW is part of the app control list but when i select for it to be blocked, the endpoint still allows the application. can this be looked into thank you.

Hi Sophos, We are receiving what we believe to be false positives with a piece of software at use in our ogranisation. This software is triggering an event on the affected device for 'DynamicShellcode'. I understand that I can go to this device…

Hallo, ich möchte eine bestimmte URL in unserer Endpoint Protektion sperren. Unter der Endpoint Protection - Website-Management habe ich die URL hinterlegt und in den Richtlinien als blockiert hinterlegt. Diese funktioniert auch bei Domains wie…

We had some reps in to talk about moving from Sophos Intercept X XDR to Defender P2 (or the full E5 security stack). What I really was impressed with was Microsoft Defender for Identity. We're a hybrid org with accounts in AD and synced to Azure.…

Hello! Our Windows 10 laptops not connected Yealink WPP30 and RoomCast. C an someone advise where the problem is?

Hi everyone, I am currently testing ZTNA on a specific device with a specific user where I had to activate ZTNA manually. But my colleague who is responsible for rolling out new clients via our software management reported that if he now rolls out a…

I am trying to install Sophos in a new computer but when i execute the command the logs shows the stage 2 failed, seems it is unable to reach aws hosting sophos. The same cmd command and installer worked fine in other computers, I am not sure about…

How long does it take a device in a Device encryption Policy to be encrypted? I've created a policy for device encryption and added a pc to that policy. How long before the device will start the process of asking for the encryption setup? I've restart…

Servus Community, is there a current list or white paper listing all currently filtered translators who are blocked by default in End Point Protection with the Web Filter 'Translators & Proxies'? I'm particularly interested in whether the website of…

Hi, I am setting up application control with Sophos Central, and ran into a few problems that have clumsy workarounds, but one that I don't know how to workaround is this. Sophos Application Control only looks at the currently logged on user to determine…

Users received legitimate word files via Outlook. When received they opened and edited the attachment directly (explains the AppData\Local\Temp\NDFCE93.tmp filename) an then while then saving the file on the Windows Server SMB file share, their Sophos…

Hello, is it possible to set one "Master-Password" for the tamper protection of all user/clients? Greets Frederik

We're seeing that issue on several new computers. I cannot find information about the error "BitLocker Hardware Test has failed on the computer". Is this a known issue? HP EliteBook 640, Intel 13th Gen. These errors are logged every day in Central…

Hi Team, Some of the users have started to complain about the error after system restarting they are getting (C:\Windows\System32\SophosED\SophosED.dll is either not designed to run on windows 10 22H2 ). I am attaching the screenshot for more info…