We have Sophos Central Endpoint Protection for macOS installed on 50+ laptops and a few computers a day lose internet. We try to turn wifi on/off, and different browsers and it doesn't work. Oddly though if we launch Sophos Endpoint Self Help and disable…

Hi, I'm trying to reach the Sophos support and have tried registering using the right ID. Which got approved after a few minutes. But somehow i'm still being shown the registration page. I noticed in the URL redirection it says "Unable to create user…

So we haven't dealr with Macs much in the past... however due to some recent developments, we've had to start dealing with them. I've deployed MDR / Intercept X endpoint to two brand new, out of the box MacOS devices (one a macbook, one a mac mini) and…

I have joined a company as a contractor and I am using my own laptop (Macbook) for work. I had to install Sophos, and this is the list of services/products I am seeing in the activity monitor: SophosUserAgent Sophos Encryption Agent Sophos Endpoint…

Hi all, I've uninstalled Sophos old version because the update failed many times and I wanted to try reinstalling app. Alter removed, I tried to reinstall the new one version and got the error "your system already has the Sophos Endpoint product installed…

We are planning to deploy Sophos agent in MAC machines. Kindly Share the steps and scripts if available for bulk deployment MDM Solution: Jumpcloud

Hi, I'm trying to install sophos on MacBooks. Moterey OS. The installation goes fine. But after giving full disk access to Sophos endpoint and multiple restarts this error saying Some or more sophos services are not running is not getting resolved…

In this case the scenario is one of the mac machines have Sophos agent and its don't have an tamper protection password. we are planning to deploy Sophos agent (A new tenant) but it showing the Sophos agent already exist. Help me to remove the Sophos…

Good morning, It appears as if the specific combination of MacOS Ventura + and attempting to run Minecraft (Education Edition) produces an error in Minecraft ( global resources reset, unable to load). This error does not appear in the same circumstances…

Hi, I have a customer who is complaining that Sophos Endpoint Protection is causing an application (Visusal Studio Code.app) to completely kill his Macbook Pro M1. He has created a seperate test threat protection policy and turned of certain protection…

I'm getting popups notifications on my Mac that are purporting to be AV notifications about bank fraud and other things, that, if clicked on, take me to a fake McAfee web page using the URL undescoidecimy.com. I feel like Sophos should be blocking these…

Has anyone deployed Sophos Endpoint to Mac devices using Jamf School, specifically? During my deployment call, the only thing Sophos had was for Jamf Pro, which is a different animal than Jamf School. The person working with me was phenomenal and tried…

I feel like this may be a continuation of: https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/discussions/126631/big-sur-11-2-3---intercept-x-10-0-4---adobe-indesign-opening-files-as-read-only We recently installed Sophos Endpoint on our…

HI I have one apple device . already installed sophos endpoint security . i need uninstall that one. i dont have tamper protection key . how to uninstall that ?? am facing some downloading issues...no need anty vires software

Hi. I'm currently testing some stuff on an Intel MacBook Pro. As soon as Sophos Endpoint has been deployed, web browsing becomes extremely slow. The funny thing is it's not the network speed that's slow: when I open activity monitor and try to open a…

I tried installing Sophos Endpoint app on Macbook Air M1 (Ventura OS) and Macbook Pro M1 Max (Monterey OS) I have followed the steps here in the community but still give me the same error. Hope you can help me with this. Appreciate your help. …

Hi We have a number of Macbooks running macOS Monterey 12.5 that have the following services stopped: sophos network extension and sophosscand Can you advise a fix please?

Tried installing Sophos client on my MAC pro with Monterey OS and keeps giving me failed installation error. I have tried the steps in this article: Sophos Endpoint Mac Installation Failed however still does not install, any further help would be…

We have a few Macs in our environment and the agent quit updating on all of them when 12+ was installed. I uninstalled the product using the following guide and it ran successfully: https://support.sophos.com/support/s/article/KB-000035097?language…

I uninstalled Sophos with "remove Sophos Endpoint", but every minute I get: (system) <Warning>: failed lookup: name = com.sophos.xpc.broker, flags = 0x8, requestor = com.sophos.endp[320], error = 3: No such process in the launchd.log on my MacOS Monterey…

Hey there, asking for advice. I’m a software engineer contractor. I do work for a variety of clients. One of my clients that I’ve worked with for about a year informed me they need Sophos Endpoint to be installed on my computer for me to continue…

I have a Mac that had Endpoint on it and in the last couple months has had issues with the Mac so they tried to remove Sophos to do a fresh install. Unable to remove using Sophos Endpoint uninstalled, it keeps failing. Unable to reinstall Sophos Endpoint…

Hello, we are using Sophos central with Mobil advance licenses to mange our MacOS users. We are Testing this setup at the Moment with 2 licences for Mobil Advance and 2 for intercept x advance But the MacOS installer states that I can not install…

Hi everybody, Is there a way to enable device isolation on MacOS devices? From our consolle we can isolate w/o problems both Windows client and servers but this doesn't works for macOS clients, the "isolate" key doesn't appear at all. All the licenses…

Hi, I know this is a known issue but I'd thought I'd reach out anyway. I need to remove Sophos off of a lot of Mac computers, including the system extensions. (They seem to be causing performance issues). I cannot ask users to disable SIP and run a bunch…