We have Sophos Central Endpoint Protection for macOS installed on 50+ laptops and a few computers a day lose internet. We try to turn wifi on/off, and different browsers and it doesn't work. Oddly though if we launch Sophos Endpoint Self Help and disable…

Hi, I'm trying to reach the Sophos support and have tried registering using the right ID. Which got approved after a few minutes. But somehow i'm still being shown the registration page. I noticed in the URL redirection it says "Unable to create user…

So we haven't dealr with Macs much in the past... however due to some recent developments, we've had to start dealing with them. I've deployed MDR / Intercept X endpoint to two brand new, out of the box MacOS devices (one a macbook, one a mac mini) and…

I have joined a company as a contractor and I am using my own laptop (Macbook) for work. I had to install Sophos, and this is the list of services/products I am seeing in the activity monitor: SophosUserAgent Sophos Encryption Agent Sophos Endpoint…

Hi all, I've uninstalled Sophos old version because the update failed many times and I wanted to try reinstalling app. Alter removed, I tried to reinstall the new one version and got the error "your system already has the Sophos Endpoint product installed…

We are planning to deploy Sophos agent in MAC machines. Kindly Share the steps and scripts if available for bulk deployment MDM Solution: Jumpcloud

Hi, I'm trying to install sophos on MacBooks. Moterey OS. The installation goes fine. But after giving full disk access to Sophos endpoint and multiple restarts this error saying Some or more sophos services are not running is not getting resolved…

In this case the scenario is one of the mac machines have Sophos agent and its don't have an tamper protection password. we are planning to deploy Sophos agent (A new tenant) but it showing the Sophos agent already exist. Help me to remove the Sophos…

Good morning, It appears as if the specific combination of MacOS Ventura + and attempting to run Minecraft (Education Edition) produces an error in Minecraft ( global resources reset, unable to load). This error does not appear in the same circumstances…

Hi, I have a customer who is complaining that Sophos Endpoint Protection is causing an application (Visusal Studio Code.app) to completely kill his Macbook Pro M1. He has created a seperate test threat protection policy and turned of certain protection…

I'm getting popups notifications on my Mac that are purporting to be AV notifications about bank fraud and other things, that, if clicked on, take me to a fake McAfee web page using the URL undescoidecimy.com. I feel like Sophos should be blocking these…

I feel like this may be a continuation of: https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/discussions/126631/big-sur-11-2-3---intercept-x-10-0-4---adobe-indesign-opening-files-as-read-only We recently installed Sophos Endpoint on our…

HI I have one apple device . already installed sophos endpoint security . i need uninstall that one. i dont have tamper protection key . how to uninstall that ?? am facing some downloading issues...no need anty vires software

Hi. I'm currently testing some stuff on an Intel MacBook Pro. As soon as Sophos Endpoint has been deployed, web browsing becomes extremely slow. The funny thing is it's not the network speed that's slow: when I open activity monitor and try to open a…

I am on an iMac with Venture 13.0. I stupidly installed Sophos Endpoint some time ago and found it more hassle than it was worth. I tried uninstalling it but still have the "user profiles" Sophos Endpoint _2 and Sophos Endpoint_3 whenever I reboot. This…

I tried installing Sophos Endpoint app on Macbook Air M1 (Ventura OS) and Macbook Pro M1 Max (Monterey OS) I have followed the steps here in the community but still give me the same error. Hope you can help me with this. Appreciate your help. …

Hi We have a number of Macbooks running macOS Monterey 12.5 that have the following services stopped: sophos network extension and sophosscand Can you advise a fix please?

We've been using Sophos with our macos fleet and have lately realized the network extension seems to be crashing a lot on macos monterey devices , and it'll bring the whole network stack with it. Anyone else observing similar behaviour? Any recommendations…

Tried installing Sophos client on my MAC pro with Monterey OS and keeps giving me failed installation error. I have tried the steps in this article: Sophos Endpoint Mac Installation Failed however still does not install, any further help would be…

We have a few Macs in our environment and the agent quit updating on all of them when 12+ was installed. I uninstalled the product using the following guide and it ran successfully: https://support.sophos.com/support/s/article/KB-000035097?language…

I uninstalled Sophos with "remove Sophos Endpoint", but every minute I get: (system) <Warning>: failed lookup: name = com.sophos.xpc.broker, flags = 0x8, requestor = com.sophos.endp[320], error = 3: No such process in the launchd.log on my MacOS Monterey…

RE: https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EndpointProtection/ConfigureDeviceControl/index.html I can easily work with policies for blocking/exempting USB removable storage devices, but I have a LaCie Thunderbolt RAID…

Hi, We have an issue where users are unable to overwrite Creative Cloud files on network shares. For instance if the user opens a Photoshop psd, makes a change and saves the file they get the error "could not save XXXXX.psd because write access was…

Hey there, asking for advice. I’m a software engineer contractor. I do work for a variety of clients. One of my clients that I’ve worked with for about a year informed me they need Sophos Endpoint to be installed on my computer for me to continue…

I have a Mac that had Endpoint on it and in the last couple months has had issues with the Mac so they tried to remove Sophos to do a fresh install. Unable to remove using Sophos Endpoint uninstalled, it keeps failing. Unable to reinstall Sophos Endpoint…