So I'm having the same problem as a bunch of other people with ScanD not starting on later versions of MacOS. I have a site with mostly Ventura but a few older ones and now a Sonoma system. I got the Network scanning working by doing the "move the extension…

Hi Team, The Sophos update failing on one of our MacBooks. I checked logs in Sophos Central and found that there is no permission in the below location: /Library/Caches/com.sophos.sau/CID/Sophos Installer.bundle I just added 777 to "/Library…

From today macOS users started claiming microsoft office applications were blocked by Sophos EP. As fas as I know, according to this notice (+) Notification of Application Control application updates Planned for the 28th November 2023 - Application…

We've started to use Sophos Intercept X on Macbooks. Since Sophos has been running on our Macbooks, I've noticed that the computer regularly becomes sluggish and sometimes unresponsive. What's more, in mobile mode, the battery only lasts for an hour…

Hi Sophos Community, I'm looking for some guidance. We have a requirement to deploy Sophos Endpoint to a number of MacOS devices. This guide has proved useful https://support.sophos.com/support/s/article/KB-000035045?language=en_US However we find…

We can move Sophos folders which is in applications folder in macOS even we enable tamper protection, is there anyway to protect Sophos folder in application to prevent from deleting

Hi. Our Mac Clients with Intercept-X today getting no Heartbeat. Again. Very frustrating. Need to adjust Firwewall rules that rely on heartbeat every week - weaken them to allow traffic without heartbeat... The machines display MCS errors. "invalid…

We have one device that is using this software combination and the device is not sending heartbeat to the firewall, nor does it show correct information in Sophos Central. No HP packets arrive from the device for IP 52.5.76.173 as can be seen with tcpdump…

Hi all, Sophos anti-virus on my MacBook is constantly making pop-up windows asking for full disk access, even though I have already granted full access. The pop-ups are distracting me a lot and I hope someone can help me out of here. Thanks!

Hi We have this alert generated again when a user tries to run an automated test for google chrome. I have the below details. Can you please look into it and let me know.

HI All, So I know there is a link for this already but its closed : macbook not started: sophos network extension and sophosscand Are these service extensions actually needed ? OR what is the purpose of them ? doc.sophos.com/.../index.htm…

Recently MDR Team noticed us that they have no data from a specific Mac Client. I did a few tests and it seems there is no data from any Mac Client. How can we prove they send data? https://partnernews.sophos.com/it-it/2021/10/products/enabling…

I wanted to consult documentation before calling and support the user remotely. Unfortunately, all I could find were old forum posts and documentation for retired products. Is there something helpful I can read about it? As I'm not using a Mac I'm not…

When users and device names change, the change of the new Mac System name is not reflected in Sophos Central. Sophos Endpoint seems to picks the SMB network name, not the System name. / hostname Even if you change that, it will not change the name…

I am managing a large group of Endpoints and at times, I am having to rename them. Currently, I am having to rename approximately 44 Endpoints. I have noticed that some names are not updating the the Sophos Dashboard. They are maintaining the old naming…

How does Sophos think we could operate your software correctly on Mac computes? Whenever there is a Sophos Intercept-X Client update or a new user logs in on the Mac, Intercept-X is not working anymore until the Sophos services are manually allowed…

Hello! I started to test DLP policy. Cloned the default policy in Sophos Central, added rules for bank details (all of them, Europe, Global, Hong Kong etc.) and the destination - Internet browser (all browsers). Checked - Block transfer. I enforced…

What is that strange servername? Why is it written reverse? Intercept-X for Mac Agent Version 10.4.13 The FQDN is not listed here doc.sophos.com/.../index.html

I realise that support fro Mac OS Catalina ended last october. But we have it running on a couple of older Macs. when i try to install Endpoint, I get a message that the Installation failed. I have redownloaded and extracted to the users home folder…

I tried to install Sophos Endpoint on a Mac running MacOs 10.15.3 Catalina but it keeps failing installation after the download saying "Installation failed. Contact your computer system administrator or Sophos Tecnical Support for further assistance"…

I have an iMac OS Ventura 13.3.1. and I am trying to delete Sophos endPoint, but I don't have the Tamper Protection password (I don't think I ever had it). Is there anyone out there that can help me delete this. Please note, If your response is to enter…

We've got a number of Macs that are no longer supported by Apple, (Catalina / 10.15.6) but we still want to retain for lab use / isolated. I understand that the Sophos Endpoint / AV client for Catalina similarly went EOL in October 2022, but we'd…

Hello everyone, one of our users is complaining Sophos is using a huge amount of memory which slows down a lot his Macbook. He already performed a scan, which came negative. But what can we do to solve this? For information, he's creating a lot of…

I have been using the server software for a year now and I want to extend this to desktop devices. I am told by our reseller that devices are per user licensing, but for us, many of our devices are no longer within an office network (we have a small…

So we've had a few Mac machines to manage recently (as a VAR I've rarely had to touch one, as clients with these typically have their own IT department resources managing them) and have noted this "new" quirk in the endpoint... If one looks at the "about…