Hi Experts :) , I am facing an issue with the following ESC. We have Windows 7 and 10 OS installed in our environment. Below is the error I am getting. Actually the Update is failing with the below error, and sometimes it updates successfully but…

PC1= Non Air Gapped (internet Connected) PC running windows 7 64=bit and SEC 5.5.50 --> SUM Successfully Updated from internet , PC1 = Air Gapped Windows 2012 r2 server. 1. Intalled the PC1 and PC1 by following installation manaul on both system. 2. PC…

I'm seeing this in the application log 4 x PatchFeedProcessor ( EventID=0 ) Patches have not been successfully updated in the last three days... Checking %ProgramData%Sophos\Patch\Logs - I'm seeing the below repeated. :49:09 | PID 21272 | TID…

Okay I am a Domain Admin I am trying to upgrade to 5.5.0 first I didn't have permission fixed that issue ...sorta then the db needed upgraded... fine updated mssql ... no more updates found ran the installer DB needs upgraded ok so I scour the web…

Hi , I've a question with EXP . when I installed EXP on client pc then Console cannot open policy setting .(before client installed , this policy can setting normal) I restart Sophos services & reboot server , this issue still going . Any idea to…

Anyone have any solutions for this error. It started about 10 days ago. It only displays this error every second update. Log shows: 19/05/2017 09:17:00 00000000 Updated successfully 19/05/2017 09:09:41 0000006b Download of PMSR Data failed from server…

I´m trying to automate the cleanup process on the computers. What I´m looking for is a way to set the service with the name of the computers and the adware/PUA's location as parameters and run it every time an alert pops up, instead of openning the Console…

Hi, momentan besteht bei uns das Problem, das nachdem wir den Sophos Update Manager auf dem Server auf dem Sophos Enterprise Console deaktiviert haben, weil wir einen zweiten eigenständingen Sophos Update Manager installiert haben, lässt sich die…

Hi, I want to know if we can get a report with the computers out-of-date where i can see how many time (1) Endpoint its now updated or its not compliance with my policies. I was trying to get it from the Report Module on the SEC but i cant see it…

I have a question about the anti-virus exclusion scope in the console. Microsofts recommendation for domain controllers ( link) says: The Sysvol\Sysvol folder uses the following location: %systemroot%\Sysvol\Domain Exclude the following files from…

Hello, We are currently using the VMwares vRealize Automation Suite to deploy VMs with Sophos automatically installed. I have seen a few threads on here asking whether or not machines over X days can be removed from the console. However, we are creating…

Sophos Enterprise Console Product version 5.4.1. I receive the following error when trying to install on to Win 2008 R2 Data Center edition. Code 0000004e Sophos Patch Agent cannot be installed on this operating system. Any ideas on how to fix this…

Hi, I have setup a new Win10 desktop with DVD-RW drive. I need to create a Device Control exemption, but there is no entry in the "add exmption" screen for optical drive to enable me to create it. I also note there is no pop-up alert from Sophos to…

hi i am using SEC 5.4.0 since last thurday it shows me that about half of my managed computer need to restart 0x0000006d. i further dig out so found that new update for sophos need Endpoint to restrart. and the list of Mnaged PC who are showing this…

Hi. We have endpoint control on our workstations that is managed by enterprise console running on a couple of server at two of our sites. But we want to actually buy InterceptX as well, and we were told that we had to change to having to use cloud…

Dear Experts, I need a bit help here. So Sophos Endpoint has been installed on a server and has been synced with our AD, by using the "Discover Computer" and Discover with Active Directory. Afterwards I started to set up the different folders in my…

Hi, I'm new with sophos console I hope you can help me with this: - I have several machines joined to my domain, those were imported from the Active Directory and are listed on the no assigned group. - I've installed Sophos from the console but…

I have moved from on-premise SEC to Sophos Central (Cloud). All client machines and servers now update from the Cloud and SEC has been removed and uninstalled. Does anyone know which users/groups were part of SEC / CID method and can be deleted? …

Hello, Just planning to deploy a new Sophos SEC and additional SUM. What are the hardware / resource requirements for the SUM as I need to build a new vm to spec. Thanks. George.

Any help me, problem update manager in enterprise console 5.4.1 This below logviewer : 10/6/2016 3:43:16 PM Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed. 10/6/2016 3…

Hello, I am having an issue with Sophos Enterprise Console for antivirus. The updates section says "Last update on Not available". This has always worked before. The clients are still receiving definitions. They are 10 days old so it may have started…

Hi experts, I have three physical servers and on each one is cluster storage on the root of C. Each server does have the Sophos antivirus client on it. What I need to do is ensure that the AV client NOT scan c:\ClusterStorage AND all its contents. …

I am trying to protect a new server that I have created which is server 2012 R2. It is discovered but when I click to protect it I get the error "The applied software subscription does not contain software this computer can use". How do I overcome this…

I've been trying to install Sophos AV for Linux servers, I have followed the instructions in the documentation and there is one point which differs from the instructions. This part is when it asked if I want to enable remote management, I do not get asked…