Hi, I have ERROR (Could not find a source for updated packages [0x00000071]) on Sophos Enterprise Console 5.4.1. These Computers randomly reports this error. They can report 5 or 10 successfully updates and then reports that could not find source..…

I have a machine failing to update, the error is the generic "ERROR: Could not find a source for updated packages". Sample of the log file is below, has anybody come across this before? Trace(2016-Oct-24 14:23:21): ALUpdate is starting. Trace(2016…

Sophos installer creates a local AutoUpdate account using naming convention 'SophosSAU<machine-name>aaa' instead of 'SophosSAU<machine-name>0' which seems to be affecting our client computers thus preventing them from updating correctly. The 'aaa' section…

I am have be unable to get Sophos AutoUpdate to work on a standalone installation on Mac OS X Mavericks. The primary update location is set to "Sophos" but I get an on screen message telling me the primary server cannot be contacted and the logs gives…

I use Endpoint security and control 10.6 on Windows Web Server 2008 R2. I had a trouble two days ago. It seemed to stop almost all service because all user couldn't access it and all event logs didn't write any log. But the server answer to a request…

Good morning, Network setup Clients are pre-configured to use the existing relays (avrelay01, avrelay02) as update sources. The primary update source called avmain updates from sophos and pushes any updates to the relays. It has a SEC installed…

We have our SEC on a Domain server. Our Domain workstations are updating policies as expected. However, we have decided to rollout Sophos to workgroup workstations at our smaller branch locations. Sophos installs properly, it will even download updates…

So I am running Sophos Endpoint Security and Control version 10.3. The OS is Windows 7 Ultimate. I'm just wondering if it's up to date. I remember last night it said "Last checked for updates 23-03-16" but now it's saying "Updating: Failed". It is also…

On tryng to update I get error saying; "Error 25001 a more recent version of sopho autoupdate was found. uninstall it using add/remove programs". on using add/remove programs i get a mseesage saying I need to remove client firewall first. however…

We have a number of computers that are reporting out of date with detection data of 5.19 and virus data date of 15/09/2015, when you run an update now it completes successfully and there are no errors in the autoupdate log and last updated shows current…

Hello I have a small network of Macs. All the Macs are running Sophos Anti-Virus 9.2.8. My Fileserver is configured to AutoUpdate from Sophos. If I run Sophos Update Manager (v2.6.1) and click Update Now it reports an error has occurred. If I view…

Hello! We have managed to configure our Mac StandAlone installer to auto configure and fill in our serverpath, name and password for auto updates, but we are completely lost as to where to begin for doing this for the Windows standalone. Could somebody…

I have over 700 active endpoints. Due to an error, our Support Desk installed Sophos AV using the wrong CID. The incorrect CID has since been removed. I have a lot of endpoints that still show their status as looking at the old CID. How can I correct…

Hello We have been running Endpoint Protection - Business on our small Mac network for many years. Our fileserver pulls updates from Sophos and places the files in a folder (Support/Sophos_Anti-Virus/ESOSX/) and the Macs on the network pull the updates…