My friend worked at a business in which he got a free laptop to do work on. It had sophos endpoint security and control. He has given me the laptop to use since he quit the business, but now i am stuck with the sophos application. I do not have, nor does…

Hi. I have recently become the caretaker for our Sophos endpoint systems. We have 3 sites that Sophos is running as AV, two of those sites also have the Device and Data control running. They are working well and all of this was set up by a member of…

Migrated Enterprise Console 5.2.2 from 2003 to server 2012 R2 using instructions from support site. Everything went well, no errors but policy awaiting transfer on all machines. In the Envelope folder the messages are stacking up but no changes on the…

Hey everyone We have one Enterprise Console which currently manages clients in 2 domains which are connected to each other via VPN. We would like to be able to manage computers from another domain which is not connected via VPN (not yet anyway) and…

Hello there, currently i have the following Situation: - Enterprise Console ( Version: 5.1.0) - PureMessage ( Version: 3.1.2) both are installed on our Exchange Server ( Version: 2007 - 08.03.0083) on a Windows Server 2003 SP 2 What we are planning…

The Enterprise consoles scheduled reports get generated in a distorted format. The width is very narrow and description has to take up many lines because of it. It also appears to be missing all the statistic numbers for rows where the manually generated…

Hello, I am currently removing old machines from SOPHOS Enterprise console that have not been on the network in a long time. Problem is that some of the machines may come back on the network later down the road. If I delete an object from the console…

There are 1 SEC server , 1 DB server and 3 SUM &RMS servers provide sophos endpoint service for about 30000 clients(these clients are all in 1 network range) in my company. Maybe the system performance bottlenecks of the servers , only 10000 clients…

I have some old computers that I want to get off of Symantec and on to Sophos but they are all computers that are not joined to our domain. Not entirely off-site equipment, they are just carried to and from work so that the users can have them at home…

I've had a support ticket opened since June 30th and it appears to have fallen through a crack in the earth... I am unable to get the attention of tech support unless I schedule time with their pro services department so I am hoping someone here may have…

Hello, I read the documentation about upgrading the Enterprise Console from version 5.2.2 to version 5.4.0 but can't seem to make it work. The databases are stocked on a remote SQL server, I read that I have to upgrade it first. I did a backup…

Server OS: Windows 2008 x64 Enterprise Console version 5.4.0 (installed 22/06/2016), but the problems began before the update. Screenshot of Update Managers : http://imgur.com/dLmFWyJ Error code 80040401 in SOPHOS_SERVER update manager details with…

Hi, during the Upgrade Process of Sophos Patch DB we are receiving the following Error: Meldung '468', Ebene '16', Status '9', Server 'SSQL13C\INST2', Prozedur 'usp_PurgeDeletedEndpointData', Zeile 21 'Ein Sortierungskonflikt zwischen 'Latin1_General_CI_AS…

After Installing Sophos Ent Console backups to a NAS are failing. I have disabled On-Access scanning, and still having no luck. Exceptions for Backup Exec folder and file locations are listed too. A server without SEC is backing up to the same location…

Currently running EC 5.3.1 on an old W2003 server. Would like to migrate endpoint to a new 2012 R2 server. Going back and forth from several migration docs and just starting over from scratch on the new server. Is there anyone who has started over an…

Hello, I am having an issue with Sophos Enterprise Console for antivirus. The updates section says "Last update on Not available". This has always worked before. The clients are still receiving definitions. They are 10 days old so it may have started…

Hello, Recently I performed an migration and upgrade the Sophos Enterprise Console and it has been running smoothly ever since. However, previously I had the Enterprise Console management application installed on my workstation, so that I didn't have…

Hi, ineeded to install a new fileserver where we installed Sophos Managment Server. The old one was a Win Server 2008 R2 and the new one a Win server 2012 R2. I migrated the Managment Server, because of the policies. Also i renamed the newone…

Hi, Have a quick question about long folder name exclusion. Since it seems that there are not wild cards for folders? This is a vendor exclusion and I need to know if this would be the proper way to exclude. This is more or less their request. C:…

Hello, I have a problem during the installation console. The error is "Sophos Enterprise Console 5.2 Installation Failed, Microsoft SQL Server 2008 R2 SP1 failed". Then I tried to see the sophos.com/kb/114627 then sophos.com/kb/118660. Open the bootstrap…

Last night there was about about a 3 hour window where the new 10.6.3 recommended update could not be download. During this time, over 50% of our endpoints were also failing to update. Now there are over 600 endpoints that are stuck updating. The Sophos…

Hello, I want to re-install Console, when insert username for database and i got error like this: Server is joined domain and user that i used is valid. Is there a way to solve this? Regards, Rosyid

Hello, I did an upgrade of our enterprise console with all components to a new installed machine. (Had some Filesystem Bluescreen´s on the old machine) I first did an Upgrade to 5.3.1 on the old machine, made a backup with utility provided and a restore…

Hi, I saw this question in the discussion group and thought I would try to glean more information on this topic. I am totally new to this and have been searching and reading all I can concerning Windows exclusions and on-access exclusions. The more…