Dear One of our colleagues has all these alerts/errors on his computer: *see attachement* I checked our the error solutions page on the website but i'm still confused. Should i defrag an SSD? does it help to exclude cmd from the list?

There is a tool from Barkly that is currently determined to be malware and auto-quarantined. This is beyond my control. As such I would like to whitelist it for testing purposes. I have added the filename "launcherasdfasdfasdf111.exe" to the policy that…

Hi All, I tried my best to search for the answer before posting, apologies if it's already elsewhere. I have successfully installed Sophos onto an Ubuntu Server and manage it with my SEC by following step 3.1 here: https://www.sophos.com/en-us/medialibrary…

I'm running a full scan on a PC running Sophos Endpoint Security and Control version 10.6, managed by Sophos Enterprise Console. I get the error 'Administrator rights required for rootlet scan'. As this endpoints is managed by the SEC, how can I enable…

Hello, I have recently migrated our Enterprise Console onto a new server and have successfully managed to point endpoint machines to the new updating server via the use of OU Containers and Group Policies. The problem is we have some machines…

Hello, i changed the updating Profile from \\servername\sophosupdate to http://servername/sophosupdate as Primary Installation Source, but when trying to save, a popup comes up as the attached Image Shows. Your Help is appreciated. Tamer

Hello Support Community, Half a year ago we followed the following KB 13094 , this gave a extra level of security to our user account and password use. 2 Weeks ago i decided it was high time to upgrade to the latest version of SEC, this has always worked…

Buenas tardes, Hemos procedido a actualizar nuestra Software Sophos Enterprise console de la versión 5.4 a la version 5.5.0 Una vez finalizada la instalación nos aaparece el siguiente mensaje de error: FALLÓ LA CONEXION AL SERVIDOR DE ADMINISTRACION…

Hello Friends, hopefully you can help me. As described in the subject, I´m getting the errorcode 0000003b which does tell me exactly what is supposed to not work but on the other hand doesnt. I have not enabled simple file sharing and should have…

Hey folks, I have what I hope is a quick question regarding best practices when it comes to Sophos management over the internet. I am currently working on a way for remote users in our organization to receive updates from our Sophos Enterprise Console…

Hi, I am embarking on migrating all of my windows 7 & 10 clients from Enterprise Manager to Sophos central cloud solution. So far I have found the installation of the new web client problematic and have had to remove the old client first which is…

Hallo Community, Ich habe ein Problem mit dem schützen von Computern in der SEC. Momentan brechen alle Installationsversuche hier mit dem Fehler 8007002 ab. Allerdings existieren die Freigaben und die Rechte sind entsprechend angepasst. Auch der Task…

We have recently installed a new domain controller server, with Enterprise Console currently remaining on the old but disabled DC (SBS2008). Old server has also had AD removed. The plan is to migrate Sophos to the new DC server, but cannot get into…

Hello, is it possible to add/find computers which are in other subnets? When I search by IP Range, it cannot find my windows test computer which is in another subnet of my company. edit: Nevermind, it just found an windows computer without Sophos…

I have an issue in my environment where windows server (2012r2 & 2016) devices are not reporting to the Enterprise Console. The endpoint agent was manually installed with the EXE file and not deployed through the console. Some of the servers are reporting…

Hi all , Can the Admin of sophos cloud have the ability to reset statistics and purge logs from sophos cloud ? if yes how . Thank you in advance .

Hello, I recently inherited a network running Sophos on all client machines. Our client machines are primarily all running Mac OSX although we do have a few booting into W7. When I connected to our Sophos server, I'm noticed a message on the majority…

Sorry if there is a post about this already, my searching didn't find anything about this particular question. I have an existing SQL server, 12.0.5203.0 (2014 express), on a server. It has one database served. Is there some way I can leverage that…

I sent an email to Sophos Support on the 17th but have not received a reply. I also applied for SophosServ but have not been contacted. I have discovered that the Sophos Update Manager has not downloaded updates since March 15th. The message displayed…

This is more of an information post to be honest, but could not find a more suitable place to post it! I spent some time searching for the two error codes that I was seeing, but could not find any knowledge base article that dealt with them directly.…

Hi We've just installed Sophos Enterprise Console on a domain box and we get an error when opening the console. The error says In order to run the enterprise console you need to be a member of the sophos console administrators group and have dcom…

Hello, actualy we have to Active-Directory Forests with one domain in each. We want to protect clients with endpoint protection located in other domoain than the enterprise console. This should be no problem, or ? I only need to deploy the client…

I have a question about the anti-virus exclusion scope in the console. Microsofts recommendation for domain controllers ( link) says: The Sysvol\Sysvol folder uses the following location: %systemroot%\Sysvol\Domain Exclude the following files from…

Hi, We have device control enabled for USB removable storage, which works really well for us. I am now finding one PC is reporting the same device control event thousands of times and I'm not sure how best to deal with it. The PC has an Epson multifunction…

Hello, I am testing a couple issues we have been experiencing with the SophosScanD process using one of our production Macs. During my testing I had to reinstall Sophos, after removing the device from SEC and uninstalling from the endpoint, then reinstalling…