Hello, I have been receiving the following error in the System Event Log quite a few times in my environment just for 2 servers. Every time it happens the system gets frozen, it doesn't do anything, doesn't response to Keyboard or Mouse. This has started…

Our Sophos enterprise console is failing to update our clients when we enable an AD policy to restrict .exe and other restricted file types from running. I am able to add exceptions to the policy but do not know where sophos places the updates when…

Hello, We are currently utilizing the Endpoint and Intercept X protection for one of the practices I manage (installed over the weekend). We have auditors come in and pull data from our EHR system and use Encrypted flash drives to take it for insturance…

Hi Experts :) , I am facing an issue with the following ESC. We have Windows 7 and 10 OS installed in our environment. Below is the error I am getting. Actually the Update is failing with the below error, and sometimes it updates successfully but…

Hi there, I'm just having some trouble uninstalling the Sophos Management Server application on our Windows Server 2012 R2. I have been following https://community.sophos.com/kb/en-us/12360 for the uninstall process, and am getting stuck at this application…

Hello, i think its a basic question, but i can not solve it. I am trying to install Sophos free antivirus, but it says "Unable to proceed", Sophos home cannot be installed as this computer is not running a supported operating system". But it is running…

Hello, after downloading some kind of Video converting freeware it downloadet many strange programs and adware in the background without my permission. Then it killed Sophus so it said, that there was a critical failure with the installation (but it…

Good morning, we have a sophos centralized installation. Sophos endopint security and control, version 10.7, is installed on the workstations. Regardless of the operating system (Windows 7 or 10 or server), it happens that I often find disabled access…

Hello, we are having an issue that saving an office document to our network share takes about 20s (even if the file is tiny). This does not happen when copying the file to the drive directly (outside of office) or when saving other file types. Also…

Good Morning, Can anyone advise on what would cause real time protection to become disabled? The Real time protections seems to be preventing a laptop to not establish a heartbeat and thus prevent an end user from getting internet access. Environment…

Hi there! we are currently setting up a small AD-less infrastructure of 17 servers. All of them are protected by a Sophos UTM 9. Only one of those servers has internet access, the rest is blocked by the firewall. This is by design and should not be…

We are using Sophos Enterprise Console 5.5 with the latest endpoint clients. We have "Wireless Bridging" blocked via Device Control and would like to turn off the alerts when a devices WiFi is enabled or disabled. There do not appear to be alerts…

I Apply web policy and it works but satus is showing policy is inactive Why????

Dear One of our colleagues has all these alerts/errors on his computer: *see attachement* I checked our the error solutions page on the website but i'm still confused. Should i defrag an SSD? does it help to exclude cmd from the list?

Morning, I have Sophos Enterprise 5.4.0 and I am having problems getting Sophos Endpoints on several clients.... When I check the SophosES Setup.log on the remote PC's I am getting the following errors Error, utils::copy_file, Error, Failed to copy…

Hello! Would like to get some advise on Sophos Endpoint solutions. My company would like to get sophos endpoint solutions. However, we do not know whether to get endpoint central or on-premises. Currently, my company has around 20 users. 10 users…

Autoupdate for Sophos is failing on my server with below error. Product: Sophos Anti-Virus -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel…

I need to Uninstall Sophos from computers on our network that failed to update and reinstall Sophos through group policy. Has anyone figured out the silent switch for a script or bat file that I can use that won't hang during the uninstallation. This…

I have come across this many times. We receive an alert that 'C2/Generic-B' was detected but nothing was done. Run a full Sophos scan and says it is "Not Cleanable" In the meantime, the device is likely talking to Russia and sniffing through the…

I'm running a full scan on a PC running Sophos Endpoint Security and Control version 10.6, managed by Sophos Enterprise Console. I get the error 'Administrator rights required for rootlet scan'. As this endpoints is managed by the SEC, how can I enable…

Hi, Approximately 4 weeks ago we upgraded our SEC environment to 5.5.0 shortly after the 10.7.2 AV upgrade and sometime during that period our patch assessment has stopped working correctly. Our clients are scanning and this is referenced in the Last…

Hello, We have sophos endpoint protection and exploit protection on over 100 systems. I am seeing the below message spam event viewers on several systems several times a second which to me sounds like there is a likely performance slowdown due to it…

Hello, I have recently migrated our Enterprise Console onto a new server and have successfully managed to point endpoint machines to the new updating server via the use of OU Containers and Group Policies. The problem is we have some machines…

Hi We've been using Sophos Endpoint Protection for many years now and while we have found it protects our systems, I am looking at other products to provide protection against specialist malware - in particular zero-day ransomware. I am familiar with…

Hi guys, Im using the Application Control policy in our SEC (version 550). Does somebody know, how to create a (simple) list/view from the applications that i have blocked in the policy? Greetings, Jeffrey