Hello, My company is using Sophos Central. I have a problem with uninstallation Sophos Endpoint Protection on my device. community.sophos.com/.../uninstalling-sophos-endpoint-agent

Hey all, I'm an IT tech trying to deploy Sophos and ran into an issue with one specific laptop. Sophos Central shows that the PC has failed to be protected in addition to failing to install ntp. However, when I launch Health, I can see under the Installed…

Buenas tardes: Estamos instalando sophos endpoint en los clientes finales, al terminar la instalacion sophos indica el siguiente error: Agent Update Status:Update Failed. Dias anteriores habia problemas con la conexion al servidor, actualmente…

Hi, We have just purchased anti-exploit for our endpoints (16,000 in total) and use a few different clinical applications. We have rolled out anti-exploit to around 40 test machines so far its picked up one of out clinical application EMISWeb as Ransomware…

Morning, I have Sophos Enterprise 5.4.0 and I am having problems getting Sophos Endpoints on several clients.... When I check the SophosES Setup.log on the remote PC's I am getting the following errors Error, utils::copy_file, Error, Failed to copy…

Hello! Would like to get some advise on Sophos Endpoint solutions. My company would like to get sophos endpoint solutions. However, we do not know whether to get endpoint central or on-premises. Currently, my company has around 20 users. 10 users…

Hi, I have Sophos Endpoint Defense installed on my home standalone laptop. My employer had a contract with Sophos such that they ran a server which managed Sophos on employees' office and personal PCs. This software was installed from my employer's…

Autoupdate for Sophos is failing on my server with below error. Product: Sophos Anti-Virus -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel…

Hi All, I tried my best to search for the answer before posting, apologies if it's already elsewhere. I have successfully installed Sophos onto an Ubuntu Server and manage it with my SEC by following step 3.1 here: https://www.sophos.com/en-us/medialibrary…

Hi Guys... I have just installed the Exploit Prevention functionality on SEC 5.5, I pushed the installation on the client computer and everything is going fine. I wonder what recommendations to install or not this function on the servers such as : WSUS…

Hi Folks. I have a customer saying one of his managed endpoints' (Windows 10) Network Threat Protection Service is not running and when manually restart is clicked nothing happens. I've googled around a bit seems like no one has seen this issue…

Bonjour, J'ai un soucis qui me déclare un positif a HTMLgen-a sur bof.comunica.fr et www.comunica.fr cependant même après redéploiement des pages et nettoyage des fichiers l'erreur persiste. Avez vous une idée ?

Hi All, system OS: Win 10 SAV Version: v10.7 When i install endpoint with setup.exe , this machine will not going install process. It show error on %temp%/ESetup.txt "Unexpected product state 1 for product with code {AFBCA1B9-496C-4AE6-98AE…

I'm running a full scan on a PC running Sophos Endpoint Security and Control version 10.6, managed by Sophos Enterprise Console. I get the error 'Administrator rights required for rootlet scan'. As this endpoints is managed by the SEC, how can I enable…

We are using Sophos Endpoit AV with Intercept X module for a month now. Some of our users are reporting problems with opening PDF documents ever since, like FrankBackes already reported with the use of Sophos Home Beta . I have received this complain…

We have an endpoint that is failing on an update. In the past we've had our share of failed to install due to a previous version could not be installed, but this is the first time we've had this error message. I've had no luck in googling it. If I…

Hello, I have recently migrated our Enterprise Console onto a new server and have successfully managed to point endpoint machines to the new updating server via the use of OU Containers and Group Policies. The problem is we have some machines…

I have an Endpoint Standard Protection license with 4 seats. I asked these kinds of questions when I setup the account some time ago but am finding I remain unclear on how to make sure I've got things properly licensed. If I look at "Devices", I have…

Hi guys, We have recently started using Sophos AV Central Endpoint. It has been working fine so far, but I got an issue with that at the moment. I noticed that when a MacBook has Sophos installed and is re-imaged, Sophos installs again but it…

This is less question and more of an FYI as I had this issue but have solved it and am sharing as there were't any resources I found here that helped with this issue. BACKGROUND: Piloting Windows 10 and implementing new Security GPOs using Microsoft…

Hi, How do i clear out the Quarantine of a endpoint from either the console or end users computer. I have searched everywhere I can think of and cannot find a way. Thanks James

how can i check my sophos enterprise having signature Wana Decrypt0r 2.0 Ransomware

Is there any way to find out what SophosScanD is scanning? I am trying to see why running a dev build takes longer than expected despite having an exclusion in place for the folder the build is being executed on. So far the log files I have found for…

People, All of my workstations and the servers are running Sophos Endpoint Security and Control v10.7 while the Management Server is running Sophos Enterprise Console version 5.2.2 Can anyone here please share some tips and steps on how to configure…

Morning, I just installed Sophos Anti-Virus for linux on my RHEL7 server. the verbiage at the end of the install leads me to think that SAV is using kernel hooks? is that the case? Im using the install/startup guide, but it mentions nothing along…