Hi, Can someone tell me the difference between threat dismissed and threat cleaned up? we do have a siem tool in which sophos logs are integrated. Looking on the sophos logs i could see various action performed by the sophos on malware. Below are…

I've navigated through the Forum and found many Information and Tips about how to solve Error Code 134. But even after an intense cleaning of the Filesystem and Registry i havent got the Installer working. This whole Problem started because I wasent…

Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…

Hello, On my Sophos Endpoint , Product Information show that Virus data date 22/08/2017, and last update to Management Console 08/09/2017. How can i check and compare that the virus data date on my sophos endpoint are same with sophos.com released…

Hello all, I am having issues rolling out our AV via GPO/script. I followed KB:120611 https://community.sophos.com/kb/en-us/120611 What seems odd to me is, it works on some machines "Very few" but then on others not at all. I am at a point now…

Hello, I have been receiving the following error in the System Event Log quite a few times in my environment just for 2 servers. Every time it happens the system gets frozen, it doesn't do anything, doesn't response to Keyboard or Mouse. This has started…

Hello, We are currently utilizing the Endpoint and Intercept X protection for one of the practices I manage (installed over the weekend). We have auditors come in and pull data from our EHR system and use Encrypted flash drives to take it for insturance…

Good Afternoon: We have several clients that are being installed Sophos EndPoint, which at the end shows that the installation is almost ready, to be updated when you have an internet connection, when the computer actually has internet. We restart…

Hello Folks I just needed a clarification before proceeding ahead. We are having 2 Data Center A & B. We have an Sophos Enterprise Console in each of the data center. We are planning to move 2 Win 2003 servers which are reporting to Data Center…

Hi, We have a number of end-points that do not appear to be reporting back to Enterprise Console that they are up-to-date, even although when I check on the end-point computer itself it actually is. Is there a reason that more end-points seem to be…

Hello everybody. I´m get an error when the server is triying to update the End Point Security. I get the messages displayed on the atached image. Somebody has any idea of the problem?

Hi All, system OS: Win 10 SAV Version: v10.7 When i install endpoint with setup.exe , this machine will not going install process. It show error on %temp%/ESetup.txt "Unexpected product state 1 for product with code {AFBCA1B9-496C-4AE6-98AE…

Hello, i changed the updating Profile from \\servername\sophosupdate to http://servername/sophosupdate as Primary Installation Source, but when trying to save, a popup comes up as the attached Image Shows. Your Help is appreciated. Tamer

Buenos días Tengo un servidor Windows 2012 R2 Datacenter, el cual ha sido infectado por el virus youndoo, al escanearlo con Sophos Endpoint Security and Control arroja muchos avisos de malware, algunos es posible eliminarlos desde la consola, otros…

Does anyone know how to stop Sophos from scanning at startup? When we first start or restart the PC, we have to wait around 10 to 20 minutes before we can use our PC, CPU and Memory is highly utilised. This happens to our clients too as we supply…

Hi All, i have installed the Sophos enterprise control 5.5.0 in windows 2012 server. i dont have AD connections to all the client servers. So i wanted to add them manually. installed the sophos through the shared folder from sophos server. when…

Hi , I've a issue with client machine , client have manager by SEC, SEC license is working , but now client show license has expired message . I collect sdu log and find sau setup log : 28-03-2017 15:28:28 Successfully requested Sophos Endpoint…

Hello, recently we deployed Sophos SSL VPN Client to our users and in the past month I have received about 10 incidents from about 5 users that the client icon (traffic signal) is missing from the notification tray. In case of an attempt to start the…

Hi We're implementing Endpoint and Enterprise management here. We've started to push out endpoint via GPO scripts. However we now need to get the software installed on our remote users laptops. They are spread across the world so, ideally, we would…

Hi all , i have experience with my network , hin is in down because lot of client begin updating the new version ( SAV 10.7.2). How do you set up the update policy ? My network is not bigger. We have more or less 700 computers. Please some…

Since the Mirai botnet attack in Late 2016, there has since been a couple articles published on a new type that infects Windows machines, which is based on the Linux version for IoT. I think it is being referenced as "Trojan.Mirai.1". I was wondering…

So my Sophos updatated to 9.6.1 version and I noticed this thing appearing in the log section com.sophos.oas: Using IDE files: com.sophos.oas: age-auph.ide age-aurl.ide age-autu.ide age-auvh.ide age-auvn.ide age-auwh.ide age-auxj.ide age-avef.ide age…

I am an IT service provider and I've just picked up a group of laptops from which the client would like Sophos Endpoint Agent removed. I'm brand-new to Sophos. Programs & Features control panel says it's version 11.5.0. I've been able to disable tamper…

Hi, I have activated "Verbose Logging" in Sophos Endpoint Security and Controle Console (Version 10.6 on Windows 2012 R2), but I do not get more entries in the logfile. What else can I do to activate verbose logging. Thank you! Peter