• Sophos upgrade from 5.4.1 to 5.5.2

    Matt Adler
    Matt Adler
    Hi All, I have successfully upgraded my Sophos Enterprise Console from version 5.4.1 to 5.5.2 but while opening Sophos Enterprise console i am getting an error "management service is not running" I have attached a screenshot of it. But when i am starting…
    • over 2 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC 5.5.x Certificate Renewal and Endpoints Got Disconnected - CRITICAL

    Faisal Raza1
    Faisal Raza1
    Hi Everyone, Recently I've renewed Sophos Enterprise Console (On Prem) Certificate following the document mentioned in below given link. https://support.sophos.com/support/s/article/KB-000039357?language=en_US Unfortunately they haven't mentioned…
    • over 2 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Unable to open Sophos Enterprise Console

    LRoberts
    LRoberts
    We use SEC version 5.5.0 running on Windows 2008 server and have just had an issue where we are unable to open the Enterprise Console remotely or from the server. The error we are receiving is: UIControl.cpp(63) : Assertion failed permissions -----…
    • Answered
    • over 2 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Protecting endpoints from SEC fails with error 0000002e on some clients

    Ulli Conrad
    Ulli Conrad
    Hi all, while most clients in my branch can be protected from the SEC without any problems it fails on a couple of clients. All are installed from the same image with same GPOs. Searched for solutions and tried suggestions for this error but none…
    • over 2 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • [Resolved] Migration server to server 5.5.0 build failed

    C Bo
    C Bo
    Hello, I tried to migrate my Sophos Enterprise Console, but when I want backup the new server I have issues. I use this documentation, page 15: https://docs.sophos.com/esg/enterprise-console/5-5/help/en-us/PDF/sec_55_mgeng.pdf Logs: (sorry it's…
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Unable to Uninstall Sophos Enterprise Console (551) & Database

    Quad Zero
    Quad Zero
    Hello, I have Sophos Enterprise Console installed on an SDC W12 R2. There are several issues with the install in that when I try to run the installer, I get the "You do not have sufficient database rights". I am in the Domain Admins, Sophos DB Admin…
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • How to automate uninstall "Endpoint Protection" in a managed (SEC 5.5.1) environment for all clients? (German/English)

    Robert Müller
    Robert Müller
    Hello, I'm new in the Sophos world and have a question, I would like to switch from on-premise to Central, but no migration should be carried out! The old product "Sophos Endpoint Protection" which is managed via "Sophos Enterprise Console 5.5.1" should…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SUM - 80040401/ 80040404 / 80040406 - Updating Problem

    UweHauck
    UweHauck
    Hallo zusammen, wir haben seit geraum Zeit Probleme mit unserem Sophos Update Manager. Uns werden folgende Fehlermeldungen angezeigt: Sophos Update Manager: 80040401 - Software-Update fehlgeschlagen 80040406 - Bereitstellung für Abonnement 'Abo' fehlgeschlagen…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Enterprise Console not open with out showing any problem

    TeodoloFamilgan
    TeodoloFamilgan
    Hi, I have a problem after upgrading our Sophos Management Console to 5.5.2. Our database Server already upgraded to 552. I found an error on the IdentityService.logs 2020-09-30 17:05:39,066 [89] [(null)] WARN {SophosManagementSecurity.LogWarning…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Lack of Connected Devices showing in Enterprise Console Version 5.52

    David Wheeldon
    David Wheeldon
    Hi my first question on the Sophos Community, What I hope is a quick question on the Enterprise Console. Software in use Clients, Windows 10 x64 Pro / Windows 7 x64 Pro (Mixed but more Windows 10 than Windows 7) Sophos Endpoint Security and Control…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Changing Updating Policy on Sophos Enterprise Console

    Ahmad Anggra
    Ahmad Anggra
    Hello, We are using Sophos Enterprise Console 5.5.1 and Sophos Endpoint Security and Control Version 10.8. On near future we will migrate our domain control and I have concern regarding migrating domain controller server will affect sophos AutoUpdate…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC startup fail and Services won't start - just status "starting"

    Marshallyx
    Marshallyx
    Hey guys, my SEC won't start anymore. Errormessage: Sophos.UIController.Extension.UIControllerException: Cannot retrieve session token after 8 retries. Please check that the Sophos Management Host service is running, otherwise see KBA 118513. at Sophos…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Device control failed a configuration read operation: errorCode=0x8007000e

    Anthony Stevens
    Anthony Stevens
    Hi, We have a virtual domain controller server in our environment where device control should be enabled, however we received an error 8 days ago (13/08) which said, 'Device control failed a configuration read operation: errorCode=0x8007000e' and after…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Enterprise Console 5.5.1 is available now

    Haridoss Sreenivasan
    Haridoss Sreenivasan
    Hi All, We are pleased to announce that SEC 5.5.1 is now available for download, please find below a brief summary of the changes included in this release: Enhanced management for Exploit Prevention Disk and boot record protection (WipeGuard…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Computers shows differs from exploit prevention policy in SEC

    Ravi kumar R
    Ravi kumar R
    Dear Community members, After deploying exploit prevention 6.7 we see thousands of computers differs from exploit prevention policy in SEC. Due to this we have so many errors in SEC. I would appreciate, if someone could help me to get rid of computers…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Enterprise Console V5.5

    Leec
    Leec
    Hi I have an issue with a sophos enterprise console running on a windows 2008 server, Issue is the console opens but then shows that it hasnt updated definitions from sophos. and none of the clients are talking to the server. I know that the server…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • [Sophos Notification] UPDATE on Endpoints report a policy compliance issue for the exploit prevention component after 3.6.9 Sophos Exploit prevention release

    Karlos
    Karlos
    Background: The Exploit prevention component sends information about protected applications to the management back-end. This information is used to build the policy that is applied on all endpoints and contains information about the applications used…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • create new bootstrap location

    herding_penguins
    herding_penguins
    Hello. I need to add a bootstrap location to my Enterprise Console. I currently already have bootstrap locations for my Windows and MacOSX agents. We are in the process of added the SAV agent to our Linux servers. The "Startup Guide for Linux and UNIX…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Windows 10 or Windows7 for Sophos Enterprise Console

    Riyad
    Riyad
    Hello Everybody, For Sophos Enterprise Console (SEC) installation Windows Server Operating System ( Win 2008 to Win 2016 ) recommended. Is that possible that SEC can be installed on Windows 7 or Windows 10 OS ? I f possible then how to prepare Win7…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Windows XP/2003 Extended Support update has just been released to Sophos On-Premise - 10.7.2.4 VE3.69.2 for XP/2003

    FloSupport
    FloSupport
    Hey All, The next XP/2003 Extended Support update has just been released to On Premise customers. Headline new releases, retirements and significant resubs Metadata update to provide better Sophos Deployment Packager tool support. This updates…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Failed to install SAVXP: The MSI has failed

    KAR AAR
    KAR AAR
    Dear All, Having this issue with more than 70% machines out of 2000. Failed to install SAVXP: The MSI has failed Failed to connect to the on-access driver (0x80070005). Regards Faisal
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • After Sophos Endpoint Version Update Error "Failed To Install Sophos Hitman Pro Alert: A Reboot was Required [0x00000067]"

    skyisbluescreen
    skyisbluescreen
    We had a Sophos Version Upgrade Over This Weekend. Due to Which Around 5K systems Shows Up as Errors in SEC Dashboard In System Tray For Users, It Shows Sophos is Not Updated Clients Have Below Message On Console Tried - https://community…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Device control failed to disable device: deviceId

    KAR AAR
    KAR AAR
    Dear All, We are having this issue in 100s of machines. Would anyone please suggest any quick solution for the below error. Computer name HostName Computer description Operating system Windows 7 Service pack Service Pack 1 Domain/workgroup Domain…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • AV&HIPS - On Access Scan

    TheJ0ker
    TheJ0ker
    Hallo zusammen, bei mir wird eine Datei immer wieder von einer Netzwerkfreigabe gelöscht und ich vermute, dass es durch die On-Access-Scans von Sophos kommt. Diese Freigabe habe ich in der Standard AV&HIPS-Richtlinie ausgeschlossen. Nun frage ich…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterprise console LDAP query

    mariano pop
    mariano pop
    Hi, We have a AD structure and we don't want to change it. The general case, we would like to have Sophos Enterprise console groups synced with AD, but we would like to have some different groups, with "special" policies. When using Wizard import…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
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