• Windows Exclusion Question Revisited

    GaylaAlderette
    GaylaAlderette
    Hi, I saw this question in the discussion group and thought I would try to glean more information on this topic. I am totally new to this and have been searching and reading all I can concerning Windows exclusions and on-access exclusions. The more…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • move clients to new sophos enterprise console

    HaridimosManoussakis
    HaridimosManoussakis
    Our old Sophos Enterprise Console crashed (got infected by a ransomware/cryptolocker variation) . We installed SEC on a new device (which has the same IP as the old one), but we can't manage to migrate computers from the existing old SEC to the new…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Virus Definitions

    LeePhipps
    LeePhipps
    Is there a way to see all virus definitions currently in your database? For example I have been asked if I can show we are covered for a certain virus (HPmal/EccKrpt-A) that has hit another LA.
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • We've been replacing machines by removing them from the domain, deleting them out of AD, out of the SEC. We use the same names for the new systems i.e. old computer name = computer1 (after removal) new computer name = computer1. The AV pushes to the ...

    MichaelWay
    MichaelWay
    We've been replacing machines by removing them from the domain, deleting them out of AD, out of the SEC. We use the same names for the new systems i.e. old computer name = computer1 (after removal) new computer name = computer1. The AV pushes to the machine…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • RE: Does SEC database contains information on alert's detection type? i.e to distinguish between on-access and scheduled scan's alerts

    thatguy_dave
    thatguy_dave
    You can look at the username of the reported event, to some extent - as scheduled scans will never have an actual user reported, it will always be NT AUTHORITY\SYSTEM as the user with a scheduled scan; since this is the use the Sophos EP engine runs as…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Daily detection notifications on AppData\Local\Temp files - Can't remove...

    TomHarland
    TomHarland
    Hi I keep getting regular Adware detection notifications from 2 of our workstations. Both were clean Windows 7 installations. The initial detections occurred during the initial sync of Google Drive. Everyday I perform clean ups on the affected workstations…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos AV Mac OS X Kernel Panic

    ManualKnafl
    ManualKnafl
    Seit geraumer Zeit kommt es auf einigen Macs vor, dass diese Abstürzen, im Log steht dann folgende Meldung: Anonymous UUID: 8E800642-2E2A-B8CC-DA13-2CB7A27E6E3A Thu Feb 25 14:21:41 2016 *** Panic Report *** panic(cpu 6 caller 0xffffff8002d404bb…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Unable to protect a new server 2012 R2 machine

    carolynwhile
    carolynwhile
    I am trying to protect a new server that I have created which is server 2012 R2. It is discovered but when I click to protect it I get the error "The applied software subscription does not contain software this computer can use". How do I overcome this…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • DataBackUpRestore Failed

    rosyidiysor
    rosyidiysor
    Hello, I was migrating to new Server (Windows 2003 x32 to Windows 2008 x64) I have installed all components console. Now, i want to backup all ManagementServer on new server. I run DatabackupRestore.exe -Action=backup. Processed 1 pages for database…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterprise console, migrating server

    rosyidiysor
    rosyidiysor
    Hello, I got the problem when migrating server, all steps is already done but at the end of installation procces. Window prompt shown like this: I'm really sure, when first installation. I've chosen do not manage encryption. Any advise to solve…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterprise Console not updating computers successfully on the network

    TylerMonteith
    TylerMonteith
    Multiple computers on my network under the "policy compliance" part either state Awaiting policy transfer or are greyed out and do not even seem like they are receiving the update. For some reason though at each computers it successful says under the…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Failed to install SAVXP : The MSI has failed (Sophos Anti Virus not installed)

    rosyidiysor
    rosyidiysor
    Hello, One of our server have an issue, Sophos Anti Virus component on this server not installed after automatic update. On this server, installed PureMessage for Exchange. So, PureMessage update failed too. On SEC, i tried to push update but still…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • All DC's reporting same error (ID 769 SAVOnAccess)

    AdamHarrison
    AdamHarrison
    Hi all, We have 4 DC's in our environment and they are all reporting Event ID 769 every 2 mins or so: "The on-access driver could not check device control for volume \Device\CdRom0" All are VM's if that helps. See snip. Thanks
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • can not open sophos enterprise console error.

    AbdulAdil
    AbdulAdil
    Hi Sophos, We have installed sophos enterprise console and after installation it shows "can't open sophos enterprise console" error.Could you please suggestion us to resolve this issue. Thanks & regards, Abdul Adil.
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • log file and computer search

    MEDREIMEDREI
    MEDREIMEDREI
    Hi, Where can I find the log file which records what's happening when I try to detect a new computer? I'm using Entreprise Console 5.2.2 with Windows 2012 server. Thanks for your help.
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterprise Console not loading any updates

    EricFellmann
    EricFellmann
    Hello @ all, I have a problem with a new clean installation at one of our customers. The installation completed successfully, but the Enterprise Console can not download any updates. There is always an error with Code 80040410 followed by 80040401 and…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Enterprise Console Hanging and wont open

    JayCreasy
    JayCreasy
    Hello, I am having an issue with opening the Enterprise console, it just seems to hang. I get the opening box that says "connecting to the server... This might take a few seconds." This just stays static on the screen, I have killed all the Sophos Processes…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Linux Postgres Database excluded directories still being scanned

    InternationalPossumBrotherhood
    InternationalPossumBrotherhood
    We have a linux database, running postgres, that has excluded directories configured but these 'excluded' directories are still being scanned. This is causing major performance issues, hence the reason the directory was excluded, has anyone else experienced…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Can I, and if I can how can I, modify the time before end points appears as not connected in the enterprise console

    Peter Vroegop
    Peter Vroegop
    Right now I see red crosses of every endpoint whice is shutdown yesterday and today not used. This behavior decreases the attention value of the red crosses. After all every day one of more endpoints are not in use. As a result, the computers with…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Can not open enterprise Console after upgrade 5.2.0 to 5.3.1

    rosyidiysor
    rosyidiysor
    Hello, I've upgrade the console, but got errors like this: Management service is not starting and error. Anybody to help me? because i have contact Sophos Support, and just recommend me to send SDU log.
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterprise Console can't open

    rosyidiysor
    rosyidiysor
    Hello, I faced the problem when i opened the console, show the pop up 'An unexpected error' and i copy the error. Here is the error: createAccessToken: LogonUser failed ----- [outer exception] ----- -- error: 0x8000FFFF (Catastrophic failure) -- facility…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Documentation on required permissions for Update Manager distribution shares???

    TerryOdom
    TerryOdom
    It's racking my brain and I haven't covered much ground with Sophos support in solving the issue but several of my distribution shares are generating various errors when having new updates written to them. I've already referenced: Sophos Update Manager…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • I need to migrate a number of Macintosh Endpoints to a new console. What's the best way to do this? I've already taken care of my Windows clients.

    jcerio
    jcerio
    See above. I'd like to be able to automate this if possible.
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterise Console, an unexpected error has occurred

    rosyidiysor
    rosyidiysor
    Hi all, When i was opening enterprise console, i got error. this copy error: Sophos.Management.GeneralException: Unexpected error. ---> System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown. at System.String.CtorCharArrayStartLength…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC, parentSUM update but error on logviewer

    rosyidiysor
    rosyidiysor
    Hello, I need advice for the problem, our SEC was getting errors since 25/10/2015 and continue till now. I have done to delete content working, warehouse and CID. Reconfiguring our parentSUM and parentSUM is updated, but have error Software Delivery…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • View related content throughout On-Premise Endpoint
  • More
  • Cancel
<>