• SEC 5.5 Software delivery failed.

    Mark Dymond
    Mark Dymond
    I sent an email to Sophos Support on the 17th but have not received a reply. I also applied for SophosServ but have not been contacted. I have discovered that the Sophos Update Manager has not downloaded updates since March 15th. The message displayed…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Error opening Enterprise Console

    Oliver Marshall
    Oliver Marshall
    Hi We've just installed Sophos Enterprise Console on a domain box and we get an error when opening the console. The error says In order to run the enterprise console you need to be a member of the sophos console administrators group and have dcom…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Protect Clients in diffrent domains

    Ralph Fabian
    Ralph Fabian
    Hello, actualy we have to Active-Directory Forests with one domain in each. We want to protect clients with endpoint protection located in other domoain than the enterprise console. This should be no problem, or ? I only need to deploy the client…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • exclusion file and sub-folder wildcards

    mbutler522010
    mbutler522010
    I have a question about the anti-virus exclusion scope in the console. Microsofts recommendation for domain controllers ( link) says: The Sysvol\Sysvol folder uses the following location: %systemroot%\Sysvol\Domain Exclude the following files from…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • PC reporting thousands of repeated device control events

    Monkster
    Monkster
    Hi, We have device control enabled for USB removable storage, which works really well for us. I am now finding one PC is reporting the same device control event thousands of times and I'm not sure how best to deal with it. The PC has an Epson multifunction…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Mac with SAV installed not showing up in SEC 5.4.1

    SadiAhmed
    SadiAhmed
    Hello, I am testing a couple issues we have been experiencing with the SophosScanD process using one of our production Macs. During my testing I had to reinstall Sophos, after removing the device from SEC and uninstalling from the endpoint, then reinstalling…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC 5.41 fresh install, DB failing to install.

    Jonathan Chmura
    Jonathan Chmura
    I've been attempting to install 5.41 for a few days now. I originally started out with attempting an upgrade on my 5.22 install but that resulted in more errors which caused me to end up clearing out everything that I had installed regarding Sophos and…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Installer Used Local Administrator Account as DB User - How Can I Change This?

    Factotum
    Factotum
    The person who installed our SEC used the local admin account as the DB user account. That person is no longer with the company and I would like to change the local admin account password. However, doing that causes the following error message when…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Upgrade from SEC 522 to 541 - DB Question

    Mark Dymond
    Mark Dymond
    Hi, Folks I wish to upgrade the SEC to the latest 5.4.1 version and would like to ask for your help, please. In the past I have manually backed up the DB as part of the preparation before the upgrade was initiated. This was achieved via batch files…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Hide certain Objects from AD-Sync in the Console

    Josef Straßl
    Josef Straßl
    Hi, we have an Enterprise Console set up with AD-Sync. But there are some items syncing, that we dont want in the Sophos Console. Like Synology NAS Devices, that are in AD to authenticate Users. Is there some ways to hide such a device permanently…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Subscription options are greyed out

    eic ditadmin
    eic ditadmin
    Hi I am logged in as a Sophos admin and i can see the Subscriptions options are greyed out in the enterprise console. Anyone know what causes this? Many thanks
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • USB Stick wird als MTP/PTP angezeigt

    RobertSeitz
    RobertSeitz
    Hallo, ich habe das Problem, das mein USB Stick in der SEC / Ereignisse / Device Control als MTP/PTP ohne Geräte ID bzw. Modell angezeigt wird. Dadurch kann ich den USB Stick auch nicht als Ausnahme schalten. Ich habe den Stick auch schon komplett…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Moving from onsite consoles to Web Based with InterceptX

    StephanieGelder
    StephanieGelder
    Hi. We have endpoint control on our workstations that is managed by enterprise console running on a couple of server at two of our sites. But we want to actually buy InterceptX as well, and we were told that we had to change to having to use cloud…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Upgrade From SEC 5.3 to 5.4

    Christian Gonzalez
    Christian Gonzalez
    Hi Somebody know of a KB or can you help me about of how realize upgrade from 5.3 to 5.4? I Need to prove if the version of Sophos Enterprise Console 5.4 + Components Works in Windows 10 Pro. Does anyone know why SEC is not compatible with Windows…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Running a report for a specific OU

    TomHilton
    TomHilton
    Hi, Still trying to get my head around the reporting stuff sorry... I would like to run a data or device control report for a specific OU is this possible? I've figured out how to pull data down via excel but this just dumps the whole estate into…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SophosPatch52*_log.ldf and Sophos540_log.ldf files on MSSQL Server very large

    Mantas L
    Mantas L
    Hi, I have question why SophosPatch52*_log.ldf and Sophos540_log.ldf files are so large ~58GB? Is there any possibilities to make these files smaller? The second question, how can I calculate DB file size? (Purge alerts ar set to 1 Month) First…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Enterprise console Sending Incorrect Emails

    Pradeep Manyam
    Pradeep Manyam
    Hi, We have setup few rules in "Data Control Policy". One such rule in send email notification to IT team, when some one send Microsoft document as attachment using outlook or google chrome. Today i noticed, i received an email saying i myself have attached…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Endpoint Protection. on-prem vs Cloud

    JasonHolder
    JasonHolder
    Help - So we currently have cloud.sophos.com endpoint access and have been using the cloud-based for a while with mixed results. We are considering moving this to an on-premises server for stability and speed. We have about 3000 endpoints and about 1600…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Data Control, copy file in event to a central location

    JEFFERY
    JEFFERY
    Lets say a user transfers a file that trips the Data Control 'Sensitive' document event, is there a way to copy said file to a central location, maybe somewhere on the Sophos server? No amount of Googling is giving me an answer, so I don't think this…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Computers showing in Enterprise Console with old AD computer name

    matt white
    matt white
    We have recently replaced a computer in a specific OU with a new computer (name has changed): Original name: Computer1-OLD New Computer name: Computer1 The original Computer objects have been deleted from AD The Enterprise console is not set…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Report Query

    TomHilton
    TomHilton
    Hello, Can someone kindly advise how I would go about running a query to pull down the following data? I'm need to run a report which will show the machine name, SAV version and which OU the machine resides in. I've been having a play around with…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Enterprise Console (5.2.1.197) not reporting in Windows 2008R2 (SBS2011) standard console "There are no antispyware products found" error for a few users on the network

    jp savoie
    jp savoie
    I'm just wondering why there are a few users on the network that the Windows standard console is reporting as "there are no antispywareproducts found" Sophos Enterprise Console isn't reporting any errors but the Windows console is reporting the above…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Saw a URL get blocked in EC and after investigation found its caused by malware/spyware BUT

    GeoffTerry
    GeoffTerry
    So I recently saw our EC web event log several hits for *.symcb.com and after I googled symcb.com along with Sophos I found several infections that talked about it attempting to make web connections to this domain. So I first went to all the machines…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Disk-space requirements to enable Auditing in the Console?

    RichardKeel
    RichardKeel
    What are the additional disk-space requirements to enable Auditing in the Console? I've been asked to enable auditing, but need to factor in the potential risk of eating disk space. We have approx 2900 managed clients, if it helps.
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • List of sophos update servers for update manager

    ASICSIT
    ASICSIT
    I need a list of sophos servers that update manager connects to so that i can add them as exceptions to our firewall instead of just opening up port 80 for everything.
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
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