• Sophos Enterprise Console 5.5.1 Protection Status

    David Wrafter
    David Wrafter
    Hi All, I am running Sophos Enterprise Console 5.5.1. on a Microsoft Windows Server 2021 R2 Standard 64 Bit server. In the protection view one of the workstations running Windows 10 Pro x64 version 10.0.19043 Build 19043 is displaying in the up…
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • How to trigger a new endpoint installation?

    mzg
    mzg
    First my setup and migration plan. i have two servers. An old one 2008R2 and a new 2019 to which i want to migrate. Both servers running fine, have same identity and so on. The RMS is still configured to point to the new server on the old one 2008R2…
    • Answered
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • unmanged endpoint install with direct update from Sophos

    Zoltán Bocskay
    Zoltán Bocskay
    Hi All, I have a managed environment but there is a need to install standalone clients that will not be part of the network nor the domain The CID is not disclosed to the internet, so we need to parameter Setup.exe in a way that it would be able…
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Are there any service or system accounts required on AD On-Prem for Sophos Cloud?

    Dolinhaz
    Dolinhaz
    Reason I ask is because we has Sophos Enterprise server on-prem and the server was deleted but a lot of Sophos accounts are still showing up on On-Prem AD. If no AD On-Prem accounts are required for Sophos Cloud then I can safely disable then delete…
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • [Resolved] Migration server to server 5.5.0 build failed

    C Bo
    C Bo
    Hello, I tried to migrate my Sophos Enterprise Console, but when I want backup the new server I have issues. I use this documentation, page 15: https://docs.sophos.com/esg/enterprise-console/5-5/help/en-us/PDF/sec_55_mgeng.pdf Logs: (sorry it's…
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Unable to Uninstall Sophos Enterprise Console (551) & Database

    Quad Zero
    Quad Zero
    Hello, I have Sophos Enterprise Console installed on an SDC W12 R2. There are several issues with the install in that when I try to run the installer, I get the "You do not have sufficient database rights". I am in the Domain Admins, Sophos DB Admin…
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • How to automate uninstall "Endpoint Protection" in a managed (SEC 5.5.1) environment for all clients? (German/English)

    Robert Müller
    Robert Müller
    Hello, I'm new in the Sophos world and have a question, I would like to switch from on-premise to Central, but no migration should be carried out! The old product "Sophos Endpoint Protection" which is managed via "Sophos Enterprise Console 5.5.1" should…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Outlook.exe categorized as trojan due to its connection outbound and modification on registry keys.

    Prabin Tamang
    Prabin Tamang
    Outlook.exe performed all these actions, and due to it, it is shown as Trojan. And As far as it seems all the outbound connection has been to Microsoft. And I would like to know if this action is normal or should I be concered and if so what action should…
    • Answered
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Enpoint Update and servers must be restarted

    Miguel Romero
    Miguel Romero
    Hi Community, I have a Enterprise Console Versión 5.2.2 and with the last Endpoint update, version 10.8.9,, in the beginning of september or August, all servers must be restarted. The problem is that these servers are giving 24hours services and…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos AD Account Locking....Why cant Sophos fix this !!!!

    Nightwing2099
    Nightwing2099
    I have over 3000 users, I am using domain account to install Sophos endpoint 10.X Clients on Windows Machine. After a while AD locks, why, how to fix permanetly !!
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Can I disable/delete Sophos Domain-Accounts "SophosEmLibUser1" and "SophosEndpointUpdate"

    Snaker
    Snaker
    Hi guys, I am currently running a cleanup on my Active Directory and looking for domain accounts with too many rights which I can disable (security risks e. g. account can be delegated or password never expires). And SEC creates a lot of groups and…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC startup fail and Services won't start - just status "starting"

    Marshallyx
    Marshallyx
    Hey guys, my SEC won't start anymore. Errormessage: Sophos.UIController.Extension.UIControllerException: Cannot retrieve session token after 8 retries. Please check that the Sophos Management Host service is running, otherwise see KBA 118513. at Sophos…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC Migration Scripted Migration and FW removal

    stixxz
    stixxz
    Hello All, We're in the middle of getting ready to migrate to Central (thank god) and I have a question. We deployed the current agents with SEC Firewall and obviously this has to be uninstalled before the migration tool deems the device ready to migrate…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Firewall Global Rule domain name entry limit

    Blood
    Blood
    Hello, folks I have created a rule to block newly discovered hosts using exploit kits etc., to deliver ransomware. I understand there are many hosts, and I am just adding those which are prevalent at the time. As the list will grow with the additions…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Pull instead of push msg?

    Daniel Gebler
    Daniel Gebler
    Hi Sophos techies, I was wondering if there was a way to modify any policy on the console and then allow the clients to come and pick it up after the next update? If there's an update, the console floods the envelopes folder which potentially…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Problem installing Sophos on server 2016 Endpoint

    Paddy Tollan
    Paddy Tollan
    Hi We are trying to install Sophos endpoint security and control 10.8 on server 2016 Datacentre edition 1607 using enterprise console 5.50 when we tri to protect a 2016 server from the console we receive error code 80070057 along with the message "installation…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • How can I remove multiple PCs from SEC (PCs list in CSV file) ?

    Roman Korchak
    Roman Korchak
    Hi We have about a hundred PCs in CSV file that needs to be removed from Enterprise Console - can I do it in bulk (by script etc)? Thanks
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC Displaying Incorrect Primary Server

    Jared Burton
    Jared Burton
    I'm in the process of migrating to Central. In order to use the migration tool, I need to set the primary update server from a secondary update server, to the server running SEC and the Database. I've built a new container and set the correct update policy…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Exploit prevention type explaination

    ecompo
    ecompo
    [Rant] Sophos has been pushing exploit prevention feature heavily on both cloud( Intercept X) and on-premises( Exploit Prevention) recently but it seems to me that Sophos rather pour resources into marketing instated of their kb team documenting and…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Cause with protecting clients in SEC

    Marvin Harms
    Marvin Harms
    Hello, i have a cause with protecting clients in our network. The employees work from home and are connected via VPN. In the enterprise console i click at protect, but nothing happens. How i can protect these laptops ? Primary Server is…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • [Sophos Notification] UPDATE on Endpoints report a policy compliance issue for the exploit prevention component after 3.6.9 Sophos Exploit prevention release

    Karlos
    Karlos
    Background: The Exploit prevention component sends information about protected applications to the management back-end. This information is used to build the policy that is applied on all endpoints and contains information about the applications used…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • how to Update SEC 5.2.2 to 5.5.0

    Mirko Soto
    Mirko Soto
    Hi Team. Currently operating SEC 5.2.2 in WS 2008 R2, and I need to update to SEC 5.5.0, is there any tutotial on how to perform this procedure? Is there any risk related to the update? I would greatly appreciate your help....
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Is Sophos Update working?

    don
    don
    Hi, Might be a daft question but I'm not convinced Sophos Update is working properly even though everything suggests that updates are being downloaded and deployed. So the log is showing good : There are no errors or warnings. IDE's are fine…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Values \ Status - Can anyone explain what they mean \ their definition ?

    David Dewar
    David Dewar
    Good Morning Sophos Community Thank you for your time looking at my question, I am new to this community and relatively new to Sophos. We as a business are currently running "Sophos Endpoint Security and Control" on about 2000 laptops \ Desktops…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SAV 10.7.6 Engine 3.70.2 for Preview Subscription released

    Andre Peterhans
    Andre Peterhans
    The new SAV 10.7.6 Engine 3.70.2 for Preview Subscription is released since this afternoon. It was announced for October. https://community.sophos.com/kb/en-us/120189 So far the first tests are without problems. Best regards, André Peterhans
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
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