• Manipulationspasswort vergessen

    Andree Schoofs
    Andree Schoofs
    Manipulationspasswort vergessen Beschreibung: Hallo, ich habe leider die Konsole deinstalliert, bevor ich die Clients deinstalliert habe. Jetzt habe ich ein riesiges Problem mit einem Kunden, ich kann interCeptX Adv nicht installieren…
    • over 1 year ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • unmanged endpoint install with direct update from Sophos

    Zoltán Bocskay
    Zoltán Bocskay
    Hi All, I have a managed environment but there is a need to install standalone clients that will not be part of the network nor the domain The CID is not disclosed to the internet, so we need to parameter Setup.exe in a way that it would be able…
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • How to install NFR License?

    Haris Shakil
    Haris Shakil
    I'm a SOPHOS Reseller and I want to use CIXA through NFR license that I received from the distributor. I've tried to make a new SOPHOS ID on central.sophos.com but no luck. I also tried my credentials that I use to login the partner portal but unsuccessful…
    • Answered
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • How to automate uninstall "Endpoint Protection" in a managed (SEC 5.5.1) environment for all clients? (German/English)

    Robert Müller
    Robert Müller
    Hello, I'm new in the Sophos world and have a question, I would like to switch from on-premise to Central, but no migration should be carried out! The old product "Sophos Endpoint Protection" which is managed via "Sophos Enterprise Console 5.5.1" should…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Palo Alto Terminal Server Agent and Sophos

    Rihab Chebbah1
    Rihab Chebbah1
    Dear all, Sophos (on-premise) is not compatible with Palo Alto Terminal Server Agent 7 or above. does any one knows how Sophos behaves when Palo Alto Terminal Server Agent is also installed on the same machine? Thank you
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Outlook.exe categorized as trojan due to its connection outbound and modification on registry keys.

    Prabin Tamang
    Prabin Tamang
    Outlook.exe performed all these actions, and due to it, it is shown as Trojan. And As far as it seems all the outbound connection has been to Microsoft. And I would like to know if this action is normal or should I be concered and if so what action should…
    • Answered
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Enpoint Update and servers must be restarted

    Miguel Romero
    Miguel Romero
    Hi Community, I have a Enterprise Console Versión 5.2.2 and with the last Endpoint update, version 10.8.9,, in the beginning of september or August, all servers must be restarted. The problem is that these servers are giving 24hours services and…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SOPHOS XG firewall not syncing with AD after first import

    syed jahanzaib
    syed jahanzaib
    We are using TMG 2010 as proxy/bandwidth manager/web filtering gateway for our domain users. Since its end of life therefore we are looking for TMG alternatives & recommended SOPHOS UTM by different experts. Few days back I installed TRIAL version of…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Computers shows differs from exploit prevention policy in SEC

    Ravi kumar R
    Ravi kumar R
    Dear Community members, After deploying exploit prevention 6.7 we see thousands of computers differs from exploit prevention policy in SEC. Due to this we have so many errors in SEC. I would appreciate, if someone could help me to get rid of computers…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Is Sophos Update working?

    don
    don
    Hi, Might be a daft question but I'm not convinced Sophos Update is working properly even though everything suggests that updates are being downloaded and deployed. So the log is showing good : There are no errors or warnings. IDE's are fine…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Windows 10 or Windows7 for Sophos Enterprise Console

    Riyad
    Riyad
    Hello Everybody, For Sophos Enterprise Console (SEC) installation Windows Server Operating System ( Win 2008 to Win 2016 ) recommended. Is that possible that SEC can be installed on Windows 7 or Windows 10 OS ? I f possible then how to prepare Win7…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SAV 10.7.6 Engine 3.70.2 for Preview Subscription released

    Andre Peterhans
    Andre Peterhans
    The new SAV 10.7.6 Engine 3.70.2 for Preview Subscription is released since this afternoon. It was announced for October. https://community.sophos.com/kb/en-us/120189 So far the first tests are without problems. Best regards, André Peterhans
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos AV not affected by AVGator Vulnerability

    Karlos
    Karlos
    The new AVGator Vulnerability exploits local, non-admin privileges to run malicious code as SYSTEM. An important pre-condition for an Anti-virus product to be vulnerable is that it must allow a non-admin user to restore from quarantine. Sophos products…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Nearly half of our endpoints unable to update and present "The security health cannot be reported at the moment" WHY?!!!

    rozrohan
    rozrohan
    Hi All, Over the last few months more and more of our endpoint clients are failing to update with "Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com∕update." along with "The security health cannot be reported at the moment" under…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC - HITMAN PRO VERSION 3.6.8.604 from 3.6.3.583 Update

    skyisbluescreen
    skyisbluescreen
    Recently we had vesion update of Exploit Prevention from 3.5 to 3.6.x, However 1. This has ended up with a pending Reboot Status for all The Systems 2. Sophos in System Tray Shows Broken(Outdated) with an Red Mark - P.S - Panicked Users with Incident…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • A Windows API call returned error 1909 [0x00000070]

    KAR AAR
    KAR AAR
    Hi Experts :) , I am facing an issue with the following ESC. We have Windows 7 and 10 OS installed in our environment. Below is the error I am getting. Actually the Update is failing with the below error, and sometimes it updates successfully but…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • On access scanning disable itself random on windows client

    SamueleDell'Aquila
    SamueleDell'Aquila
    Good morning, we have a sophos centralized installation. Sophos endopint security and control, version 10.7, is installed on the workstations. Regardless of the operating system (Windows 7 or 10 or server), it happens that I often find disabled access…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Impersonation token alerts/errors

    Yeni Adams
    Yeni Adams
    Dear One of our colleagues has all these alerts/errors on his computer: *see attachement* I checked our the error solutions page on the website but i'm still confused. Should i defrag an SSD? does it help to exclude cmd from the list?
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Patch assessment only reporting low priority patches

    Russmw
    Russmw
    Hi, Approximately 4 weeks ago we upgraded our SEC environment to 5.5.0 shortly after the 10.7.2 AV upgrade and sometime during that period our patch assessment has stopped working correctly. Our clients are scanning and this is referenced in the Last…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterprise Console wont install endpoint security on endpoint, errorcode: 0x0000003b

    Wilhelm Kerle
    Wilhelm Kerle
    Hello Friends, hopefully you can help me. As described in the subject, I´m getting the errorcode 0000003b which does tell me exactly what is supposed to not work but on the other hand doesnt. I have not enabled simple file sharing and should have…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Recommended best-practice for providing endpoint updates / management over the internet

    Zack Horvath
    Zack Horvath
    Hey folks, I have what I hope is a quick question regarding best practices when it comes to Sophos management over the internet. I am currently working on a way for remote users in our organization to receive updates from our Sophos Enterprise Console…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Protect Computers Error 80070002 (Video half nicht)

    David Do Van
    David Do Van
    Hallo Community, Ich habe ein Problem mit dem schützen von Computern in der SEC. Momentan brechen alle Installationsversuche hier mit dem Fehler 8007002 ab. Allerdings existieren die Freigaben und die Rechte sind entsprechend angepasst. Auch der Task…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Windows server devices not displaying in the Enterprise Console

    Nick_SVRMC
    Nick_SVRMC
    I have an issue in my environment where windows server (2012r2 & 2016) devices are not reporting to the Enterprise Console. The endpoint agent was manually installed with the EXE file and not deployed through the console. Some of the servers are reporting…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Protect Clients in diffrent domains

    Ralph Fabian
    Ralph Fabian
    Hello, actualy we have to Active-Directory Forests with one domain in each. We want to protect clients with endpoint protection located in other domoain than the enterprise console. This should be no problem, or ? I only need to deploy the client…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Mac with SAV installed not showing up in SEC 5.4.1

    SadiAhmed
    SadiAhmed
    Hello, I am testing a couple issues we have been experiencing with the SophosScanD process using one of our production Macs. During my testing I had to reinstall Sophos, after removing the device from SEC and uninstalling from the endpoint, then reinstalling…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
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