• Sophos Enterprise Console V5.5

    Leec
    Leec
    Hi I have an issue with a sophos enterprise console running on a windows 2008 server, Issue is the console opens but then shows that it hasnt updated definitions from sophos. and none of the clients are talking to the server. I know that the server…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Failed to install SAVXP: The MSI has failed

    KAR AAR
    KAR AAR
    Dear All, Having this issue with more than 70% machines out of 2000. Failed to install SAVXP: The MSI has failed Failed to connect to the on-access driver (0x80070005). Regards Faisal
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • After Sophos Endpoint Version Update Error "Failed To Install Sophos Hitman Pro Alert: A Reboot was Required [0x00000067]"

    skyisbluescreen
    skyisbluescreen
    We had a Sophos Version Upgrade Over This Weekend. Due to Which Around 5K systems Shows Up as Errors in SEC Dashboard In System Tray For Users, It Shows Sophos is Not Updated Clients Have Below Message On Console Tried - https://community…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Impersonation token alerts/errors

    Yeni Adams
    Yeni Adams
    Dear One of our colleagues has all these alerts/errors on his computer: *see attachement* I checked our the error solutions page on the website but i'm still confused. Should i defrag an SSD? does it help to exclude cmd from the list?
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterprise Console wont install endpoint security on endpoint, errorcode: 0x0000003b

    Wilhelm Kerle
    Wilhelm Kerle
    Hello Friends, hopefully you can help me. As described in the subject, I´m getting the errorcode 0000003b which does tell me exactly what is supposed to not work but on the other hand doesnt. I have not enabled simple file sharing and should have…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Subscription options are greyed out

    eic ditadmin
    eic ditadmin
    Hi I am logged in as a Sophos admin and i can see the Subscriptions options are greyed out in the enterprise console. Anyone know what causes this? Many thanks
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Decoding AutoUpdate Status In Console Errors Table

    Matthew Hall
    Matthew Hall
    I want to do some SQL reporting on success and errors for updates to the clients managed by the console as seen here: Note there is a Code which here varies between 0x00000000 and 0x0000006d. In decimal that's 0 and 109. You can find those code values…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Disk-space requirements to enable Auditing in the Console?

    RichardKeel
    RichardKeel
    What are the additional disk-space requirements to enable Auditing in the Console? I've been asked to enable auditing, but need to factor in the potential risk of eating disk space. We have approx 2900 managed clients, if it helps.
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • List of sophos update servers for update manager

    ASICSIT
    ASICSIT
    I need a list of sophos servers that update manager connects to so that i can add them as exceptions to our firewall instead of just opening up port 80 for everything.
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Macs showing up as duplicates and unmanaged in Unassigned folder

    SadiAhmed
    SadiAhmed
    Hello, We are running SEC v 5.2.2 on Windows Server 2008 R2. We have AD sync enabled and have been seeing a persistent issues with our Mac laptops specifically. Almost all of them are showing up with duplicates, one instance in the correct AD group and…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Tamper Protection Password

    jilwill
    jilwill
    My friend worked at a business in which he got a free laptop to do work on. It had sophos endpoint security and control. He has given me the laptop to use since he quit the business, but now i am stuck with the sophos application. I do not have, nor does…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Enterprise Console 5.2.2 not seeing changes.

    ShirleyPulsipher
    ShirleyPulsipher
    Migrated Enterprise Console 5.2.2 from 2003 to server 2012 R2 using instructions from support site. Everything went well, no errors but policy awaiting transfer on all machines. In the Envelope folder the messages are stacking up but no changes on the…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • error 0000003b

    AnatAbecassis
    AnatAbecassis
    hy, i need to deploy the endpoint from the SEC but the error 0000003b is shown and my computer are not on the same AD and in the scheduler task of the endpoint the sophos_instTask.job isn't created what i need to do ?
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • UpdateMgr will not connect after W2003 to W2012 R2 SEC 5.2.2 migration

    Brown-Bear
    Brown-Bear
    I have migrated my SEC 5.2.2 from Win 2003 to Win 2012 R2 by following the Server to server migration guide. All went fine. However when i setup the new SUM and put "Sophos" in as the source with the username and password which are valid I keep getting…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC connections problem

    BenkitShi
    BenkitShi
    There are 1 SEC server , 1 DB server and 3 SUM &RMS servers provide sophos endpoint service for about 30000 clients(these clients are all in 1 network range) in my company. Maybe the system performance bottlenecks of the servers , only 10000 clients…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • RE: Enterprise Console - Software Update Failed

    SimonConstable
    SimonConstable
    Hi John, Its a shame i didn't read this before i opened my support ticket! the addresses that i needed to exclude from the HTTP compression are these two. dci.sophosupd.com and dci.sophosupd.net as these two addresses contain the dat file…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • RE: SEC 5.4 install

    DC_IT_Manager
    DC_IT_Manager
    I am having the same issue. But I am already running Windows 2008 SP1 and the 5.4 console is still telling me I have Encryption installed even though I don't. Any other ideas?
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Long Folder Name Exclusion Question

    GaylaAlderette
    GaylaAlderette
    Hi, Have a quick question about long folder name exclusion. Since it seems that there are not wild cards for folders? This is a vendor exclusion and I need to know if this would be the proper way to exclude. This is more or less their request. C:…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Update Manager in SEC failed from 8 to 11PM and over 600 endpoints are stuck with alupdate.exe trying to download updates

    Performant Financial Corporation
    Performant Financial Corporation
    Last night there was about about a 3 hour window where the new 10.6.3 recommended update could not be download. During this time, over 50% of our endpoints were also failing to update. Now there are over 600 endpoints that are stuck updating. The Sophos…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Windows Exclusion Question Revisited

    GaylaAlderette
    GaylaAlderette
    Hi, I saw this question in the discussion group and thought I would try to glean more information on this topic. I am totally new to this and have been searching and reading all I can concerning Windows exclusions and on-access exclusions. The more…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos RMSNT Failure to install / update on one Server 2008 R2 endpoint

    JohnRound
    JohnRound
    On one of our Windows Server 2008 R2 servers, I can push out the Sophos client from the Enterprise Console however every time it attempts to update the RMSNT component it fails. Oddly if I run it manually from the Cache folder it installs fine and then…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Do i need to re-install sophos Enterprise console after evaluation period ends ?

    HectorSanchez
    HectorSanchez
    I am testing Sophos Enterprise Console in our network, when we decide to buy licences we have to re-install an re-configuring it ?
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • can not open sophos enterprise console error.

    AbdulAdil
    AbdulAdil
    Hi Sophos, We have installed sophos enterprise console and after installation it shows "can't open sophos enterprise console" error.Could you please suggestion us to resolve this issue. Thanks & regards, Abdul Adil.
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Enterprise Console Hanging and wont open

    JayCreasy
    JayCreasy
    Hello, I am having an issue with opening the Enterprise console, it just seems to hang. I get the opening box that says "connecting to the server... This might take a few seconds." This just stays static on the screen, I have killed all the Sophos Processes…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Can I, and if I can how can I, modify the time before end points appears as not connected in the enterprise console

    Peter Vroegop
    Peter Vroegop
    Right now I see red crosses of every endpoint whice is shutdown yesterday and today not used. This behavior decreases the attention value of the red crosses. After all every day one of more endpoints are not in use. As a result, the computers with…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
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