• SEC 5.5.x Certificate Renewal and Endpoints Got Disconnected - CRITICAL

    Faisal Raza1
    Faisal Raza1
    Hi Everyone, Recently I've renewed Sophos Enterprise Console (On Prem) Certificate following the document mentioned in below given link. https://support.sophos.com/support/s/article/KB-000039357?language=en_US Unfortunately they haven't mentioned…
    • over 2 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Parent SUM not updating child SUMs

    dluneau
    dluneau
    Hello - We have four Sophos servers on prem. One parent SEC and three child SUMs. The parent SEC gets updates from Sophos and the child SUMs update from the parent. The SEC and SUMs are configured to use WebCIDs for updating. This has been the configuration…
    • Answered
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC Decommission Active Directory Users/Groups

    Vaughn Scheunemann
    Vaughn Scheunemann
    We have migrated from SEC to Sophos Central. The old SEC server has been removed, but we still have Sophos Users/Groups in Active Directory. Is there any special way these must be removed? Thank you,
    • Answered
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • How to automate uninstall "Endpoint Protection" in a managed (SEC 5.5.1) environment for all clients? (German/English)

    Robert Müller
    Robert Müller
    Hello, I'm new in the Sophos world and have a question, I would like to switch from on-premise to Central, but no migration should be carried out! The old product "Sophos Endpoint Protection" which is managed via "Sophos Enterprise Console 5.5.1" should…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SUM - 80040401/ 80040404 / 80040406 - Updating Problem

    UweHauck
    UweHauck
    Hallo zusammen, wir haben seit geraum Zeit Probleme mit unserem Sophos Update Manager. Uns werden folgende Fehlermeldungen angezeigt: Sophos Update Manager: 80040401 - Software-Update fehlgeschlagen 80040406 - Bereitstellung für Abonnement 'Abo' fehlgeschlagen…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Sophos Enterprise Console not open with out showing any problem

    TeodoloFamilgan
    TeodoloFamilgan
    Hi, I have a problem after upgrading our Sophos Management Console to 5.5.2. Our database Server already upgraded to 552. I found an error on the IdentityService.logs 2020-09-30 17:05:39,066 [89] [(null)] WARN {SophosManagementSecurity.LogWarning…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Can I disable/delete Sophos Domain-Accounts "SophosEmLibUser1" and "SophosEndpointUpdate"

    Snaker
    Snaker
    Hi guys, I am currently running a cleanup on my Active Directory and looking for domain accounts with too many rights which I can disable (security risks e. g. account can be delegated or password never expires). And SEC creates a lot of groups and…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC startup fail and Services won't start - just status "starting"

    Marshallyx
    Marshallyx
    Hey guys, my SEC won't start anymore. Errormessage: Sophos.UIController.Extension.UIControllerException: Cannot retrieve session token after 8 retries. Please check that the Sophos Management Host service is running, otherwise see KBA 118513. at Sophos…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Pull instead of push msg?

    Daniel Gebler
    Daniel Gebler
    Hi Sophos techies, I was wondering if there was a way to modify any policy on the console and then allow the clients to come and pick it up after the next update? If there's an update, the console floods the envelopes folder which potentially…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Information about COM methods/calls to use/manage Sophos Endpoint On-Premise though command line (Take 2)

    Antonio Cienfuegos S
    Antonio Cienfuegos S
    Since the previous one was closed without any advice: https://community.sophos.com/products/endpoint-security-control/f/sophos-enterprise-console/102620/information-about-com-methods-calls-to-use-manage-sophos-endpoint-on-premise-though-command-line…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Windows 10 or Windows7 for Sophos Enterprise Console

    Riyad
    Riyad
    Hello Everybody, For Sophos Enterprise Console (SEC) installation Windows Server Operating System ( Win 2008 to Win 2016 ) recommended. Is that possible that SEC can be installed on Windows 7 or Windows 10 OS ? I f possible then how to prepare Win7…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Windows XP/2003 Extended Support update has just been released to Sophos On-Premise - 10.7.2.4 VE3.69.2 for XP/2003

    FloSupport
    FloSupport
    Hey All, The next XP/2003 Extended Support update has just been released to On Premise customers. Headline new releases, retirements and significant resubs Metadata update to provide better Sophos Deployment Packager tool support. This updates…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • After Sophos Endpoint Version Update Error "Failed To Install Sophos Hitman Pro Alert: A Reboot was Required [0x00000067]"

    skyisbluescreen
    skyisbluescreen
    We had a Sophos Version Upgrade Over This Weekend. Due to Which Around 5K systems Shows Up as Errors in SEC Dashboard In System Tray For Users, It Shows Sophos is Not Updated Clients Have Below Message On Console Tried - https://community…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SCE Mac deployment

    IT Support58
    IT Support58
    Hi I need to deploy SCE to approximately 120 Macs. Each machine is bound to an AD with all users with standard permissions. For this reason email deployment is obviously not an option. How is this best achieved? Thanks Paul
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Ab wann sind Clients disconnected?

    TheJ0ker
    TheJ0ker
    Guten Morgen zusammen, eine kurze Frage: Wie lange darf ein Client ausgeschaltet / nicht erreichbar sein, bis er in der SEC als disconnected angezeigt wird?
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Firewall configuration and precedence

    Hugues D
    Hugues D
    Hi, Could someone explain me how to achieve this: Allow all outbound connection to Microsoft servers but deny inbound connection to SMB, RPC, and all other vulnerable services. ATM I tried to: - Uncheck NetBIOS and trusted for all local LAN (LAN…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • ¿How to configure more time for SEC updates?

    mariano pop
    mariano pop
    Hi, ¿How can i configure the time SEC control panel decide a endpoint is updated or not? I mean. Now it's 10:00h and last endpoint update was at 9:26. SEC says that endpoint is not up to date. How can i increase that value to 12-24h? Thanks…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Machines in Unassigned and not in their AD sync folder (VDI)

    Tower Hamlets
    Tower Hamlets
    Hi, Hoping the forums could be some use as it turns out Sophos never reply to your support questions (nice) We are running SEC 5.3.1 Abit of background because its probably quite useful, not long ago we installed some VDI Infrastructure running…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Connecting a Mac to enterprise console.

    StephanieGelder
    StephanieGelder
    I must be going mad, as I cannot spot in the documentation, how to setup Macs to talk to our Enterprise Console. they have 9.6.1 I think it is installed, but they all just point directly to Sophos, how do i set them up to point to our onsite enterprise…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • SEC export configuration from "Device Control" and import this config to an other SEC

    DenisSchröder
    DenisSchröder
    Hello, i have a problem with the SEC. I want to build an new SEC (complete new) and only want to import the "Device Control" configuration from the old server. I see that i can export the settings from the "old" SEC but find no function to import…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Failed to Install SUM

    owen guzman
    owen guzman
    Sir Christian, ------------------------------------------------------------------------- Domain Controller : Windows server 2012 Rs | user :SophosManagement | user: SophosUpdateMgr Installing SEC 5.5 in Windows 10 fresh install ----------------…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Patch assessment only reporting low priority patches

    Russmw
    Russmw
    Hi, Approximately 4 weeks ago we upgraded our SEC environment to 5.5.0 shortly after the 10.7.2 AV upgrade and sometime during that period our patch assessment has stopped working correctly. Our clients are scanning and this is referenced in the Last…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Exploit Prevention policy cannot open & setting

    YuzenChen
    YuzenChen
    Hi , I've a question with EXP . when I installed EXP on client pc then Console cannot open policy setting .(before client installed , this policy can setting normal) I restart Sophos services & reboot server , this issue still going . Any idea to…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Upgrade 5.3.1 to 5.5.0 failed on obfuscated password

    Testpilot
    Testpilot
    Hello Support Community, Half a year ago we followed the following KB 13094 , this gave a extra level of security to our user account and password use. 2 Weeks ago i decided it was high time to upgrade to the latest version of SEC, this has always worked…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
  • Protect Computers Error 80070002 (Video half nicht)

    David Do Van
    David Do Van
    Hallo Community, Ich habe ein Problem mit dem schützen von Computern in der SEC. Momentan brechen alle Installationsversuche hier mit dem Fehler 8007002 ab. Allerdings existieren die Freigaben und die Rechte sind entsprechend angepasst. Auch der Task…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Enterprise Console
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