Hey folks, its me with a question! So, one of our customers recently got themselfs a fancy new HP thin client. As per our standard procedure, we installed Sophos endpoint on it and shipped it out to them. Just recently however, we noticed we got a lot…

Hello everyone, we've got some endpoints which are not connected to the local network of our company the whole time. To make them able to update I've changed the Update location for Sophos AutoUpdate by editing the AllowLocalConfig line in file %ProgramData…

Hi, Wondering if anyone has come across this error before on Sophos Enterprise Console please. I have about 15 or so computers on our Sophos Enterprise Console where they are reporting a firewall error as 'Event Decode Unavailable (Event Number: "-535560190…

Hallo Miteinander, das ist meine erste Anfrage hier - ich hoffe ich mache alles richtig! Also, ich nutze auf 5 PCs (4x Win 10, 1x Win 7) Sophos Endpoint and Security Control. Das Log zeigt an dass seit gestern (13.09.2018 - 14:00 Uhr) keine Updates…

Hello, Currently I am trying to setup data control with email notifications, the SMTP settings have been configured using the anti-virus and match the email with data control. However, even though my rule which is set to block a file being copied…

Hello, i keep having this Problem when re-installing Sohpos on my Win 10 Computer. It worked some Time before, but after i had to reinstall it (due to failing Updates) the Installer wont even start. I already tried removing Registry Keys and such with…

Hi there, I'm wondering if anyone could clarify the proper configuration when using Windows 10 (enterprise) with the Sophos Endpoint & Control Firewall (Enterprise Console Managed) If I wanted to enforce the use of the Sophos Firewall, how should the…

Hi All, We are seeing a few (not all) Windows 10 machines getting stuck in the Unassigned group in SEC. We have AD sync configured so I can't manually move the PC to the correct OU to get it's policies. Where can I look please to see if there are any…

Buenos dias, Recientemente hemos adquirido Sophos Endpoint + Intercept X. Las pruebas que hemos hecho con un equipo en Dominio y con Windows 10 nos resultan algo extra;as. Cuando lleva un rato funcionando o hemos instalado nuestro ERP, Sage Murano…

Hi, in the company we have an update problem for about 3 days. No Sophos manages to update itself. Always error "Time: 01/26/2018 11:02:22 Message: ERROR: Unable to find a source for updated packages Form: ALUpdate Process ID: 11876 Thread ID: 9992 "…

Bonjour, Depuis la bascule vers Windows 10, mon Sophos Endpoint Security & Control m'affiche que le firewall est désactivé. Quand j'essaye de le démarrer à la main, il s'interrompt après qqs secondes Et pareil coté vues de services windows Et…

Hello, This request is similar to the one which was discussed in below link. community.sophos.com/.../setup-switches-not-working-for-sophos-entpoint-security-and-control-9-5 The same effort i am trying to perform with my new offline installer…

Last few days I cannot install Sophos Endpoint. I have never have this problem in the past. There are no proxy server between the client and internet. Here are the log of the installer " 7-11-2017,09:36:40,Information,------------------ Beginning installation…

Hi all, I recently purchased new Hardware and after installing Windows 10 I was installing Sophos, unfortunately my PC then bluescreened. Now I am stuck with a partially installed Sophos Software that I cannot deinstall. Sophos Network Threat…

Hi, I have a laptop that is running Sophos endpoint 11.5.6. This is the only laptop that is having an issue with this problem. Laptop is running Windows 10 Pro. What is happening is, I believe the agent is blocking any browser from loading the page…

We're in the beginning stages of rolling out Sophos endpoint protection. Our existing AV is System Center Endpoint Protection (aka, Windows Defender). Sophos does not uninstall this when deployed, it disables the scanning engine. I suspect that this is…

We have Endpoint already installed it but we decide to create a new account to activate a new license with Endpoint and a couple more modules. My question is: Can I just install the new .exe even when the old one is present or I have to uninstall…

Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…

Mein Endpoint (Ver. 10.7) meldet immer daß das SCFPlugin nicht initialisiert werden konnte. Ich habe über die SMC mehrfach neu installiert. Ich habe es sogar komplett vom Rechner entfernt und manuell neu installiert, jedoch scheitert immer die Client…

So I am submitting this question to as a forum question/bug report identifying a false positive. I am hoping for a fix or at least a workaround because the saved _responses.pdf file is a convenient store for form response data and saves steps. The issue…

Hi i have a problem i tried to install Sophos endpoint protection it failed and now when i try to install i get an error 124 with the error log 01/09/2017,21:56:01,Information,------------------ Beginning installation of Sophos Anti-Virus and…

Hi Folks. I have a customer saying one of his managed endpoints' (Windows 10) Network Threat Protection Service is not running and when manually restart is clicked nothing happens. I've googled around a bit seems like no one has seen this issue…

Hi All, system OS: Win 10 SAV Version: v10.7 When i install endpoint with setup.exe , this machine will not going install process. It show error on %temp%/ESetup.txt "Unexpected product state 1 for product with code {AFBCA1B9-496C-4AE6-98AE…

This is less question and more of an FYI as I had this issue but have solved it and am sharing as there were't any resources I found here that helped with this issue. BACKGROUND: Piloting Windows 10 and implementing new Security GPOs using Microsoft…

People, All of my workstations and the servers are running Sophos Endpoint Security and Control v10.7 while the Management Server is running Sophos Enterprise Console version 5.2.2 Can anyone here please share some tips and steps on how to configure…