• Device not showing in Sophos central

    lee sheehan
    lee sheehan
    Hi Guys, Have an issue with an endpoint now showing up in Sophos, tried running an update but the machine is not showing up. I cannot re-install the agent as tamper protection has gone through already to the device, but because I cannot see it in…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Failing To Update

    Rural Solutions
    Rural Solutions
    I have a machine failing to update, the error is the generic "ERROR: Could not find a source for updated packages". Sample of the log file is below, has anybody come across this before? Trace(2016-Oct-24 14:23:21): ALUpdate is starting. Trace(2016…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Policy Comparison Failure - Client Firewall Policy

    Nick_SVRMC
    Nick_SVRMC
    I have a device that started to show this error after a couple of days being powered off while the user was on a vacation: Client firewall policy Comparison failure Client firewall status Date/time Code Description 8/9/2016 10:40:30 AM e0140004…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Protection icon missing from System tray after upgrade from Windows 7 to Windows 10

    JohnCreehan
    JohnCreehan
    Following an in-place upgrade from Windows 7 to Windows 10 in our lab environment the Sophos icon goes missing from the system/notification tray. Sophos still successfully updates and is working correctly post upgrade but the icon is missing. I believe…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Cannot Remove Sophos AV 10.3.15 from Windows 10 Pro to build image

    AdrianKeeley
    AdrianKeeley
    Hi, I'm in the process of constructing a Windows 10 Pro 64 Bit Image so that we can start rolling out Surface Pro 4s to our users however when I try and remove Sophos AV I get the 1721 unable to un-install error due to a program not being able to…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Turn off Sophos Web Services for Internet connection after Windows 10 upgrade

    HungBui
    HungBui
    I have Endpoint Standard. I just upgrade from Windows 7 to Windows 10. After the upgrade I received message "No Internet access" whenver I used Chrome or any browser. I have to stop the Sophos Web Update service then Internet Connection is back. However…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows 10 Security & Maintenance Windows has just started popping up on some of our machines saying "Choose an antivirus option"

    karimk_01
    karimk_01
    I assume this is some error on Sophos's part I also assume we can just "Turn on and Update Sophos Anti-Virus" but I thought I should ask here as support are taking forever on the phone.
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Upgrade to Windows 10 Enterprise, version 1511, 10586 - Sophos Not Compatible

    CraigSparkes
    CraigSparkes
    Hi, We have many Windows 10 machines and they all now require the Upgrade to Windows 10 Enterprise, version 1511, 10586. When i start running through the upgrade process i am being notified that my current version of Sophos (Endpoint Security and…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows 10 system tray icon shows "Sophos Protection Disabled" even though Sophos Endpoint Status shows "On-Access Scanning: Enabled"

    JonathanTeh
    JonathanTeh
    Hello - I recently installed Sophos Endpoint Stand-alone Antivirus on one of my Clients' notebook, which was recently upgraded to Windows 10 64-bit. I have noticed, however, that the system tray icon shows "Sophos Protection Disabled" on the pop-up…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • View related content throughout On-Premise Endpoint
  • More
  • Cancel
<