• PC crashed during install - some components partially installed and cannot be uninstalled. Reinstall not possible due to "boot-loop" on WIN 10

    Zylinder hut
    Zylinder hut
    Hi all, I recently purchased new Hardware and after installing Windows 10 I was installing Sophos, unfortunately my PC then bluescreened. Now I am stuck with a partially installed Sophos Software that I cannot deinstall. Sophos Network Threat…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Failed reinstallation: Unexpected Failure in product state 2

    Florian von Oepen
    Florian von Oepen
    Hello, after downloading some kind of Video converting freeware it downloadet many strange programs and adware in the background without my permission. Then it killed Sophus so it said, that there was a critical failure with the installation (but it…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Endpoint renewal - downgrading from Advance to Standard

    BeckiBurn
    BeckiBurn
    We are currently running Endpoint Advanced but have decided that Standard is sufficient for our needs, do we have uninstall and reinstall the software or will it be a case of just adding the new key?
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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