• Trying to Uninstall Sophos Endpoint- Removal app fails

    Suzanne Sonpon
    Suzanne Sonpon
    Hello I am trying to uninstall Sophos Endpoint from a Mac device. I have tried the remove Sophos endpoint software with the tamper protection pw but it fails. I also attempted to disable the tamper protection and ran the program again but still fails…
    • over 2 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Missing IDE file?

    Danny McCaslin
    Danny McCaslin
    We are using the Sophos Enterprise Console on-prem. My Nessus scanner is reporting that I'm missing an IDE file. It triggered on the 18th. I see IDE files in C:\Program Files (x86)\Sophos\Sophos Anti-Virus that were released after that date, but not the…
    • over 2 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Endpoint Policy not pushing itself

    Faisal Raza1
    Faisal Raza1
    Hi, We are using Endpoint 5.5.0 and the issue is some users are disabling the Application control policy and some are disabling the Firewall. I need SEC to push the set policies timely to control end user's machines. Thanks in well advance. Regards…
    • Answered
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Enterprise Console 5.5.2- Application Control Issues

    Chad Storm
    Chad Storm
    Hello All, Currently running 5.5.2, as our main endpoint AV, which I inherited when I took over a network. We currently have 11 different Application Control groups. We currently pushed out Microsoft Teams, and authorized for each applicable group via…
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Can't execute Auto Update

    Sophos-Ash
    Sophos-Ash
    Trace(2021-Jan-04 17:20:07): ALUpdate is starting. Trace(2021-Jan-04 17:20:07): AutoUpdate version: 5.16 Trace(2021-Jan-04 17:20:07): Build : 217387 Trace(2021-Jan-04 17:20:07): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)…
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Firewall Filter Error [80320012]

    Anthony Stevens
    Anthony Stevens
    Hi, Wondering if anyone has come across this error before on Sophos Enterprise Console please. I have about 15 or so computers on our Sophos Enterprise Console where they are reporting a firewall error as 'Event Decode Unavailable (Event Number: "-535560190…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Application Control is not blocking Adobe Download Manager and Adobe Update Manager

    Faisal Raza1
    Faisal Raza1
    Hi All, Facing critical issue with bandwidth, Sophos is not blocking Adobe Download Manager and Adobe Update Manager. Whereas both are already in Blocked list under Application Control. Please advise for the solution. Thanks in well Adv. Fa…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Installing Sophos Anti-Virus older Version (Previous Recommended)

    SanaIT BB
    SanaIT BB
    Hello, i want to install a previous Version of Sophos Anti-Virus on my Server. (Windows Server 2008 R2) I created a new folder (Group) with a new Update-Policy, moved my Server in it and changed the Policy-Subscription to Previous Recommended. …
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • .msg file creation - for disconnected clients?

    Daniel Gebler
    Daniel Gebler
    Dear All, As far as I understand the process: In case there's a policy change for a group - say, a new software is added to the SW control list - all members of the group are affected, so the client will generate .msg files for them. If the…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Removable Storage (USB) allowing to only write to the destination Device.

    Vassil Dimitrov
    Vassil Dimitrov
    Hello everyone, I hope I can get some help on an issue. We have been given USB Sticks from a customer and we need to put specific files to them. I want to allow certain Clients to be able to write to the USB Sticks but I dont want to allow them…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos SUM shown different version with other SUM after migrate Server and wouldn't updated

    Febrianto Fitranto
    Febrianto Fitranto
    Hi guys, We were migrated old SEC server from Windows 2008 R2 to Windows 2016, our migration has followed the steps that mention on KB page. We managed to successfully installed and run SEC on new Server, the managed client was also displayed to connected…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Anti-Virus email notifications not working and event data not being sent to central server

    Tech Support11
    Tech Support11
    Hello, Currently I am trying to setup data control with email notifications, the SMTP settings have been configured using the anti-virus and match the email with data control. However, even though my rule which is set to block a file being copied…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Training Materials

    Craig Withers
    Craig Withers
    Has anyone been able to find any decent training materials for Endpoint Console? I know Sophos aren't providing any official courses for it now, even though they have uploaded a few videos for it to YouTube, but I was wondering if anyone had managed…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows XP and Server 2003 - What is Sophos Endpoint?

    ISHelpdesk
    ISHelpdesk
    Hi all, Unavoidablly (for the moment) we still have a couple of XP and Server 2003 clients in our environment. If I looks at the status of Sophos on these machines everything seems to be updating normally and looks healthy and normal. If I look…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Annoying On-Going Errors in SEC

    Navar Holmes
    Navar Holmes
    How many of yall are getting these on-going errors in Sophos Enterprise Console. Code: a058000c - Web Protection is no longer functional. The filtering driver has been bypassed or unloaded. Code: e03d0301 - The on-access driver could not check device…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • SEC 5.5.1 and SQL Server configuration for TLS 1.2

    pc-service
    pc-service
    Hello, i want to update from SEC 5.5.0 to SEC 5.5.1 and I have fixed these Problems with some SQL-Updates: and the status quo is now: But i don't know on which last screw i have to turn to fix the last problem. It is necessary to make…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Web Control does not block youtube- Enterprise Console 5.5

    stixxz
    stixxz
    Hello All, I have enabled the Web Control feature for a set of groups however, the policy does not block youtube at all. I've enabled Web Protection on the AV & HIPS policy, and also added; youtube.com and www.youtube.com to the block list on Web…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Adware and PUAs list in empty

    evulopah
    evulopah
    Hi there, Last friday I have installed Sophos Endpoint protection 5.5 according best practices etc. The updates has been installed and I have succesfully protect a test computer. Within the Sophos Enterprise Console I want to configure the…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Update Errors "Unknown" and "Blank"

    Faisal Raza1
    Faisal Raza1
    Hello All, Can anyone tell me about the Update with Unknown status and Blank status ? Regrds
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Update failing with multiple errors

    Faisal Raza1
    Faisal Raza1
    Hello, I am facing serious issue with Sophos support. We have 1000+ machines with different errors are failing updates. Below the errors are listed. Please advise if someone can help in this. 1. Failed to install Sophos System Protection: Error…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Requested value 'stopScan/maxUpdateWaitTime' doesn't exist. [0xa03210001]

    Timothy Pennock
    Timothy Pennock
    This error has appeared on my Enterprise Console for a Windows Server 2012 R2 Virtual Machine. Has anyone seen this error and able to offer any advice? I have tried the usual uninstall and reinstall, and searched the knowledge base articles. SEC version…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Enterprise Console. Multiple Errors:

    Faisal Raza1
    Faisal Raza1
    I am having issue with Enterprise Console with multiple errors and different errors as below listed. 1. Failed to connect to the on-access driver (0x80070005). [0xa0490001] Failed to install Sophos System Protection: Error code 80070643 [0x00000067…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Application Error not loading Java Application

    Faisal Raza1
    Faisal Raza1
    Having an issue with Java Application and its not loading. If disable firewall it works in Logs it shows the following as screenshot. Would highly appreciate if someone can assist step by step :) Regards Faisal
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • SUM windows error 1219

    Oscar Os
    Oscar Os
    Hello, I got system and I need to fix it. System is build from two SUM, DMZ (hostname - SOPHOS) and Internal. With DMZ I got it and fixed, server is ok, clients is ok. Both servers are windows server 2012 R2 Std, using WORKGROUP. But I have problem…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • SophosUpdateManager Account gets lock

    karthick kn
    karthick kn
    Hi, We set up the updating policy for MAC in SEC as smb path with a credential, but account gets locked every time. SEC Version: 5.5.0 IIS Version: 8
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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