We have Endpoint already installed it but we decide to create a new account to activate a new license with Endpoint and a couple more modules. My question is: Can I just install the new .exe even when the old one is present or I have to uninstall…

Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…

Hello - I received an alert about a week back that my server had failed to update. I've done everything to try and get it to update and communicate the central console. I configured lockdown . . . . . due to that I can't install over or uninstall…

Hello, On my Sophos Endpoint , Product Information show that Virus data date 22/08/2017, and last update to Management Console 08/09/2017. How can i check and compare that the virus data date on my sophos endpoint are same with sophos.com released…

Hello all, I am having issues rolling out our AV via GPO/script. I followed KB:120611 https://community.sophos.com/kb/en-us/120611 What seems odd to me is, it works on some machines "Very few" but then on others not at all. I am at a point now…

We have 100+ machines (out of 3000+) that are missing the Sophos anti-virus component, but once had it. They all seemed to have randomly uninstalled at the same time frame (July 31, 2017 according to reports), the computers have all the other Sophos components…

Hi there! we are currently setting up a small AD-less infrastructure of 17 servers. All of them are protected by a Sophos UTM 9. Only one of those servers has internet access, the rest is blocked by the firewall. This is by design and should not be…

We are using Sophos Enterprise Console 5.5 with the latest endpoint clients. We have "Wireless Bridging" blocked via Device Control and would like to turn off the alerts when a devices WiFi is enabled or disabled. There do not appear to be alerts…

Morning, I have Sophos Enterprise 5.4.0 and I am having problems getting Sophos Endpoints on several clients.... When I check the SophosES Setup.log on the remote PC's I am getting the following errors Error, utils::copy_file, Error, Failed to copy…

Hello! Would like to get some advise on Sophos Endpoint solutions. My company would like to get sophos endpoint solutions. However, we do not know whether to get endpoint central or on-premises. Currently, my company has around 20 users. 10 users…

Autoupdate for Sophos is failing on my server with below error. Product: Sophos Anti-Virus -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel…

I'm running a full scan on a PC running Sophos Endpoint Security and Control version 10.6, managed by Sophos Enterprise Console. I get the error 'Administrator rights required for rootlet scan'. As this endpoints is managed by the SEC, how can I enable…

Hello, I have recently migrated our Enterprise Console onto a new server and have successfully managed to point endpoint machines to the new updating server via the use of OU Containers and Group Policies. The problem is we have some machines…

This is less question and more of an FYI as I had this issue but have solved it and am sharing as there were't any resources I found here that helped with this issue. BACKGROUND: Piloting Windows 10 and implementing new Security GPOs using Microsoft…

Hi, How do i clear out the Quarantine of a endpoint from either the console or end users computer. I have searched everywhere I can think of and cannot find a way. Thanks James

People, All of my workstations and the servers are running Sophos Endpoint Security and Control v10.7 while the Management Server is running Sophos Enterprise Console version 5.2.2 Can anyone here please share some tips and steps on how to configure…

Hi All, i have installed the Sophos enterprise control 5.5.0 in windows 2012 server. i dont have AD connections to all the client servers. So i wanted to add them manually. installed the sophos through the shared folder from sophos server. when…

Hi , I've a issue with client machine , client have manager by SEC, SEC license is working , but now client show license has expired message . I collect sdu log and find sau setup log : 28-03-2017 15:28:28 Successfully requested Sophos Endpoint…

I have a standalone Sophos client which is failing to update and shows connecting to server, but never connects when I manually run the update. iconfig file shows ConnectionAddress=http://es-web-2.sophos.com/update/ . I am unable to ping or resolve…

According to my UTM I have a workstation infected with C2/Zbot-A . Sophos Endpoint is detecting nothing on this machine. I'm installing Malwarebytes to see if it'll catch anything. I'm finding no trace of this infection. My main issue/concern is why the…

Hi all I'm new to Sophos, so my apologies if the solution is blatantly obvious! I have a technician who is required to connect to a Checkpoint extender client to remotely access clients. The process he follows is: Connects to a website which checks…

Sophos Endpoint won't install even after I've ran the removal program. new to sophos so what do i do?

Hello, Iv'e a problem with a Sophos endpoint, I've 1 pc with windows 7 and from two days I've these events: Event User Device When Failed to install savxp: OS component missing or too old. STZ-OB\Admin STZ-OB 12/7/16 8:15 AM Failed to install…

Hello Everyone... I am using the license version of Sophos Endpoint Security & Control. I am trying to scan the file via Command Line Tool " Sav32Cli.exe " but for some reason I am not getting the output code in the console window. I am getting the…

Hello, I already installed SAV 10.6, but there is no Sophos Network Threat Protection component installed on my computer. My SEC version is 5.3.0 and in the subscription for windows I chose Preview, because MTD only support for SAV version 10.6.0 above…