Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…

Hello - I received an alert about a week back that my server had failed to update. I've done everything to try and get it to update and communicate the central console. I configured lockdown . . . . . due to that I can't install over or uninstall…

Hello, On my Sophos Endpoint , Product Information show that Virus data date 22/08/2017, and last update to Management Console 08/09/2017. How can i check and compare that the virus data date on my sophos endpoint are same with sophos.com released…

Hi, I am trying to setup Sophos Endpoint Security server on one of my Application-server VM which have IP 172.20.1.xxx and i have my database server on other DB-server VM with IP 172.20.4.xxx. Now while installation when I tried to connect DB instance…

Hello, some of our Windows Client Show an alert that Sophos Antivirus is out of date. Services on the Windows Client (win 10) are running except Sophos Device Control Service Some of our users are worried that their endpoint protection is out…

Hi Community, I try to set a policy that allows internet explorer to go on our intranet and not go on internet. The default policy is to allow all. So I set two specifics policies for internet explorer (based on the exe) : - one that allows…

Hello all, I am having issues rolling out our AV via GPO/script. I followed KB:120611 https://community.sophos.com/kb/en-us/120611 What seems odd to me is, it works on some machines "Very few" but then on others not at all. I am at a point now…

We have 100+ machines (out of 3000+) that are missing the Sophos anti-virus component, but once had it. They all seemed to have randomly uninstalled at the same time frame (July 31, 2017 according to reports), the computers have all the other Sophos components…

We currently use EP Advanced Cloud. If we purchase Intercept X, would it be an automatic update based on EP clients, or new installs on each client?

Endpoint Protection and Server Protection Questions / Doubts in Environment on-primises: Can I install endpoint protection on servers? Are there any restrictions? A: Does "Server Protection Enterprise" and "Endpoint Protection Advanced" have exactly…

Hello, I have been receiving the following error in the System Event Log quite a few times in my environment just for 2 servers. Every time it happens the system gets frozen, it doesn't do anything, doesn't response to Keyboard or Mouse. This has started…

Our Sophos enterprise console is failing to update our clients when we enable an AD policy to restrict .exe and other restricted file types from running. I am able to add exceptions to the policy but do not know where sophos places the updates when…

Hello, We are currently utilizing the Endpoint and Intercept X protection for one of the practices I manage (installed over the weekend). We have auditors come in and pull data from our EHR system and use Encrypted flash drives to take it for insturance…

Hi there, I'm just having some trouble uninstalling the Sophos Management Server application on our Windows Server 2012 R2. I have been following https://community.sophos.com/kb/en-us/12360 for the uninstall process, and am getting stuck at this application…

Hello, i think its a basic question, but i can not solve it. I am trying to install Sophos free antivirus, but it says "Unable to proceed", Sophos home cannot be installed as this computer is not running a supported operating system". But it is running…

Hello, after downloading some kind of Video converting freeware it downloadet many strange programs and adware in the background without my permission. Then it killed Sophus so it said, that there was a critical failure with the installation (but it…

Hello, we are having an issue that saving an office document to our network share takes about 20s (even if the file is tiny). This does not happen when copying the file to the drive directly (outside of office) or when saving other file types. Also…

Good Morning, Can anyone advise on what would cause real time protection to become disabled? The Real time protections seems to be preventing a laptop to not establish a heartbeat and thus prevent an end user from getting internet access. Environment…

Hi there! we are currently setting up a small AD-less infrastructure of 17 servers. All of them are protected by a Sophos UTM 9. Only one of those servers has internet access, the rest is blocked by the firewall. This is by design and should not be…

We are using Sophos Enterprise Console 5.5 with the latest endpoint clients. We have "Wireless Bridging" blocked via Device Control and would like to turn off the alerts when a devices WiFi is enabled or disabled. There do not appear to be alerts…

I Apply web policy and it works but satus is showing policy is inactive Why????

Morning, I have Sophos Enterprise 5.4.0 and I am having problems getting Sophos Endpoints on several clients.... When I check the SophosES Setup.log on the remote PC's I am getting the following errors Error, utils::copy_file, Error, Failed to copy…

Hello! Would like to get some advise on Sophos Endpoint solutions. My company would like to get sophos endpoint solutions. However, we do not know whether to get endpoint central or on-premises. Currently, my company has around 20 users. 10 users…

Autoupdate for Sophos is failing on my server with below error. Product: Sophos Anti-Virus -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel…

I need to Uninstall Sophos from computers on our network that failed to update and reinstall Sophos through group policy. Has anyone figured out the silent switch for a script or bat file that I can use that won't hang during the uninstallation. This…