• Endpoint Installer Crashes on Reinstall

    Playa Mizusy
    Playa Mizusy
    Hello, i keep having this Problem when re-installing Sohpos on my Win 10 Computer. It worked some Time before, but after i had to reinstall it (due to failing Updates) the Installer wont even start. I already tried removing Registry Keys and such with…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Endpoint Protection won't fully install

    David Bohls
    David Bohls
    I have a sophos UTM installed with some endpoints using EndPoint protection. I am trying to install the agent on a new computer, but it seems like it is only getting partially through. I am using the endpoint package from the UTM to install. The agent…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Credentials Primary location Sophos autoupdate

    Jacky Kornet
    Jacky Kornet
    I installed a standalone version of Sophos Endpoint Protection and I want to configure the autoupdater of Sophos. On the primary location it asks for the address and username and password. I clicked on the address 'Sophos'. And I typed the username…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Central logfiles for endpoints

    ANGIE MONTGOMERY
    ANGIE MONTGOMERY
    What is the retention period for the log files for the endpoints in Sophos Central?
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Source: SAVOnAccess Event ID: 563 was found multiple times

    Kartheek Manthena1
    Kartheek Manthena1
    Hi Guys, I found that the Source: SAVOnAccess Event ID: 563 generated multiple times and by description "Communication error between on-access driver and service for access of registry key". Endpoint Security and Control -10.7 Sophos Anti-Virus…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Update Errors "Unknown" and "Blank"

    Faisal Raza1
    Faisal Raza1
    Hello All, Can anyone tell me about the Update with Unknown status and Blank status ? Regrds
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Set Up for One Time Password (Dual Authentication) on Sophos XG allows any user to set up application for codes

    KaylaAdmin Turzak
    KaylaAdmin Turzak
    Hi All, We have set up dual authentication on our Sophos XG. When users log into the sophos firewall user portal with just their passwords, they are prompted to set up the one time password. After setting up, they need to sign in using their password…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • I am moving from Kaspersky to Sophos cloud, can I bring my Dat file for all my exclusions over?

    jeff knights
    jeff knights
    I am moving from Kaspersky to Sophos cloud, can I bring my Dat file for all my exclusions over? How do I bulk load my exclusions? what exclusions are being used by default?
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • sophos doesn't show Browse Buttom when i want exclude files or foldes in computers with 64 bits but no problema in computers with 32 biots

    alberto so
    alberto so
    Hello I have installed sophos in platfrom 32 bits and 64 bits and I need exclude some files and folders but in platform with 64 bits whrn I try to exclude files or folders in HIPS , the Browse button doesn't appear. I saw in the sophos help and…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Reporting KPI's and SLA's for the On-Prem Sophos Console 5.5.0

    PaulWatts
    PaulWatts
    Hi All, We are currently looking at creating some KPI's and SLA's. It needs to focus on when machines receive a IDE within a certain time frame. So if an IDE is released we can say X amount of machines that are connected have received the specific IDE…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos AV compatibility with Microsoft 2018-2 monthly update (KB4074598)

    ACT IT
    ACT IT
    Hello, Did you guys face any issue with Sophos Endpoint after updating to KB4074598 , 2018-02 monthly update ? By looking to the below link, you can find that there is issue with the update in Antivirus : https://support.microsoft.com/en-us/help…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Central issues with HTTPS Inspection enabled

    StuartGreen
    StuartGreen
    Hi, Sophos Central has all sorts of issues when used on a network that has HTTPS Inspection running on the gateway. Does anyone know when Sophos Central will support HTTPS Inspection properly? Seems strange that Sophos would issue a product (the XG…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • How do I allow certain user/groups to use certain usb devices/groups on certain computers/groups of computers

    bit_plumber
    bit_plumber
    Excuse the cross-post from Sophos Central , I wasn't sure where the right place to ask this question would be. In the below scenario, how do I allow User02 to use USB03 only on endpoints in EndPtGroupB? This is in Central and not On-Prem Endpoint…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Screen goes black after login following Sophos installation

    PJS
    PJS
    Hi. I have been installing Sophos on various clients in our school, using the endpoint installer from Sophos Central. They have all been fine except for one PC. It's running Windows 7 and the installation seems to go fine, but when I log in to windows…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Do you use Sophos Client Firewall? Please answer Yes/ No

    RBCJB
    RBCJB
    I could be wrong but it's my understanding that the client firewall is included as part of the normal endpoint license. I'm wondering how many customers actually use the Sophos Client Firewall. If you have the time to add any further comment on why…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Log manipulation

    Alex Myrepsos
    Alex Myrepsos
    I have the feeling that one of the endpoint users deleted entries in the SAV.txt ...is this possible and/or will this be notified by tamper protection?
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Web Control does not block youtube

    Reyes C3
    Reyes C3
    I have Sophos Cloud and I make a rule in sophos Policies for block Youtube access, but it does not works fine, some users have access to youtube despite of the police. i made the rule addering new "Control sites tagged in Website Management"
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Endpoint Exploit Prevention

    dv883
    dv883
    We are looking to add the Sophos Endpoint Exploit Prevention piece to our Sophos Endpoint Advanced Protection environment. Just curious if anyone that is using exploit prevention is happy with the product and believe it is worth the additional cost.
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Install Cloud sophos endpoint protection for mac via command line.

    Alfredo Jo
    Alfredo Jo
    Hello, Does anyone have the command line variables for the sophos endpoint protection installer for mac? I wrote a bash script that curls the sophos install zip file from their servers and then installs it in the users laptop. But i am trying to…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • why do I have so many systems at risk?

    Paul Dunn
    Paul Dunn
    I have being installing Sophos endpoint on all our workstations. The installation goes as designed, and yet, I have 18 systems at risk. What am I doing wrong? Can anyone help please?
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Manual cleanup required but no treat in folder

    Samps
    Samps
    Hi, On all our Mac computer I receive many ''manual cleanup required'' but at 90% when I went on path folder where threat was signaled I didn't find anything. Is there anything wrong with my setup? Thanks,
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Custom Report - Filter on OS

    warnox
    warnox
    Hi, I'm need to create some automated reports as the built in ones are very basic. Looking at the 'Dashboard > Protection > Out-of-date computers' shows most of the information I'm after, but I also want to limit this just to a particular OS (Windows…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Choosing license specifically for Sophos Endpoint Standard Edition

    Riyad
    Riyad
    Hello everybody, As I am downloading Sophos Endpoint (Trail), Sophos is giving me username & password for that. But I was specifically looking for Sophos Endpoint STANDARD edition, unfortunately I didn't find a way to choose for Standard or, advanced…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • endpoint installer

    Derek James Gamaro
    Derek James Gamaro
    Hello, i would like to know if it is possible to create a package installer so that i would not have install the application via network. thank you. Derek
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Doubt about reinstalling Sophos Endpoint.

    John Henry Vindas Carballo
    John Henry Vindas Carballo
    We have Endpoint already installed it but we decide to create a new account to activate a new license with Endpoint and a couple more modules. My question is: Can I just install the new .exe even when the old one is present or I have to uninstall…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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