• Locky

    Joetobai
    Joetobai
    Hi All, I been asked does Sophos protect against Locky, or what can we do to prevent Thanks J
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Repeated Andr/DoidRoot-A alerts for temp files in Windows User Temp directory

    JW0914
    JW0914
    I've been receiving consistent alerts for what Sophos EPS is claiming is an Andr/DoidRoot-A virus/trojan infection, however because EPS locks the temp files immediately, I'm unable to verify what information is contained within them. This alert, according…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Failed to install Antivirus

    KevinZhang
    KevinZhang
    The error I got - - Product: Sophos AutoUpdate -- Error 25001. A more recent version of Sophos AutoUpdate was found. Uninstall it using Add/Remove programs. 1. No Sophos products listed in Add/Remove programs 2. Searched and Removed anything with…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows 10 Security & Maintenance Windows has just started popping up on some of our machines saying "Choose an antivirus option"

    karimk_01
    karimk_01
    I assume this is some error on Sophos's part I also assume we can just "Turn on and Update Sophos Anti-Virus" but I thought I should ask here as support are taking forever on the phone.
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos update error version 10.3

    LeonPienaar
    LeonPienaar
    Sophos update errors Hello i have error updating. Keep getting cannot find server. We checked added the proxy for our company. User names triple checked. Software version is 10.3 latest one that was send to me via email. Error log that i got was Trace…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Anti-Virus 9.2.8 version in Info-plist is incorrect

    GlenG
    GlenG
    Im running with SAV 9.2.8 on El Capitan, but under path of /Applications/Sophos Anti-Virus.app/Contents/Info.plist, CFBundleShortVersionString is showing 9.2.4. i don't know why this is happening, maybe a bug or on purpose. as far as i know, key of…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Migration Error

    lazzerini
    lazzerini
    Hello dear All, I`m facing a huge problem on my environment. I lost my original SQL and CONSOLE (two differentes box). I restored my database to a new SQL CLUSTER and installed one clean console. I just install a new SQL and Console, all my SUM…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Pre-Configuring Windows StandAlone installer AutoUpdate serverpath,name, and password.

    ITOperations
    ITOperations
    Hello! We have managed to configure our Mac StandAlone installer to auto configure and fill in our serverpath, name and password for auto updates, but we are completely lost as to where to begin for doing this for the Windows standalone. Could somebody…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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