On my personal pc I have recently discovered that sophos was installed, which I found odd since I had never installed it. I figured out it was because I put a work or school microsoft account on my personal pc and it was somehow installed without my consent…

We are working on a solution to use the automated scan of files which are uploaded on a Web Server using SAV32CLI. When the application runs the the scan, it gives error: "The requested operation requires elevation". We want to understand what minimum…

Hallo Miteinander, das ist meine erste Anfrage hier - ich hoffe ich mache alles richtig! Also, ich nutze auf 5 PCs (4x Win 10, 1x Win 7) Sophos Endpoint and Security Control. Das Log zeigt an dass seit gestern (13.09.2018 - 14:00 Uhr) keine Updates…

Hello, i want to install a previous Version of Sophos Anti-Virus on my Server. (Windows Server 2008 R2) I created a new folder (Group) with a new Update-Policy, moved my Server in it and changed the Policy-Subscription to Previous Recommended. …

Hi, I want to scan file with savscan (command-line) but it read all database files every time and it takes about 7 seconds for that! so when want to scan 10 separate files (not together) i should run it 10 times and takes more than one minute!! …

Hi, I've installed Sophos Antivirus for Linux on my VM to test if it is suitable to install it on my machine for dayly use. since i've installed the Antivirus, the system is terribly slow. Chrome takes up to 15 seconds to start. Talpa seems to…

Hi So ive been installing Sophos on some machines this past month and have noticed that all of them have come back as failed, however on first manual installation all services were running and it was working perfectly, then after around 30 mins, the SAVService…

So when I download the full install from my cloud portal, it is only 1417kb. When you run it, it downloads from the cloud the rest of the binaries and installs. Question is, can I actually download the "full" install files? I have multiple sites that…

Hello I have installed sophos in platfrom 32 bits and 64 bits and I need exclude some files and folders but in platform with 64 bits whrn I try to exclude files or folders in HIPS , the Browse button doesn't appear. I saw in the sophos help and…

Hello, I am facing serious issue with Sophos support. We have 1000+ machines with different errors are failing updates. Below the errors are listed. Please advise if someone can help in this. 1. Failed to install Sophos System Protection: Error…

Hello, This request is similar to the one which was discussed in below link. community.sophos.com/.../setup-switches-not-working-for-sophos-entpoint-security-and-control-9-5 The same effort i am trying to perform with my new offline installer…

Dear I have problem that one of computer cannot get installing Sophos antivirus for Windows 2000+ , can someone guide me how to fix it ? I have check the Sophos Anti Virus install log found error the following: Sophos Anti-Virus Major Install…

Hello everybody, As I am downloading Sophos Endpoint (Trail), Sophos is giving me username & password for that. But I was specifically looking for Sophos Endpoint STANDARD edition, unfortunately I didn't find a way to choose for Standard or, advanced…

Hi, Can someone tell me the difference between threat dismissed and threat cleaned up? we do have a siem tool in which sophos logs are integrated. Looking on the sophos logs i could see various action performed by the sophos on malware. Below are…

Hello, some of our Windows Client Show an alert that Sophos Antivirus is out of date. Services on the Windows Client (win 10) are running except Sophos Device Control Service Some of our users are worried that their endpoint protection is out…

Hello, I have been receiving the following error in the System Event Log quite a few times in my environment just for 2 servers. Every time it happens the system gets frozen, it doesn't do anything, doesn't response to Keyboard or Mouse. This has started…

Hello, i think its a basic question, but i can not solve it. I am trying to install Sophos free antivirus, but it says "Unable to proceed", Sophos home cannot be installed as this computer is not running a supported operating system". But it is running…

We are getting ready to place a new ASP.NET web application into production and the application owner has reported a couple of instances where the application got hung. Application vender suggested we exclude various folders and files from scanning as…

Hi there! we are currently setting up a small AD-less infrastructure of 17 servers. All of them are protected by a Sophos UTM 9. Only one of those servers has internet access, the rest is blocked by the firewall. This is by design and should not be…

Hi, We have just purchased anti-exploit for our endpoints (16,000 in total) and use a few different clinical applications. We have rolled out anti-exploit to around 40 test machines so far its picked up one of out clinical application EMISWeb as Ransomware…

Hi guys, We have recently started using Sophos AV Central Endpoint. It has been working fine so far, but I got an issue with that at the moment. I noticed that when a MacBook has Sophos installed and is re-imaged, Sophos installs again but it…

HI, I have a bunch of machines in our DMZ which pickup their defs from our on prem enterprise console server runnign 5.5.0 some of them get an error 'Decode operation failed. Details: License has expired. Please renew your license and force an update…

Morning, I just installed Sophos Anti-Virus for linux on my RHEL7 server. the verbiage at the end of the install leads me to think that SAV is using kernel hooks? is that the case? Im using the install/startup guide, but it mentions nothing along…

Hi All, i have installed the Sophos enterprise control 5.5.0 in windows 2012 server. i dont have AD connections to all the client servers. So i wanted to add them manually. installed the sophos through the shared folder from sophos server. when…