• Windows 7 and Server 2008R2 Extended Support Issue

    Steve Ponting1
    Steve Ponting1
    We are experiencing an issue where none of the Windows 7 and Server 2008R2 clients are reporting back to the SEC 5.5.2 console. They do not show as 'up to date'. You can not assign a policy and cannot 'update now.' This happened previously and Sophos…
    • over 2 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Disable Automatically clean up malware not working

    mh3000
    mh3000
    Hello everyone, I'm trying to configure Sophos Intercept X to not to Automatically clean up malware or PUAs when detected on some servers and computers. So I go to the current Threat Protection Policy of the computer where I'm testing and disable the…
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • SAV32CLI gives error "The requested operation requires elevation"

    Sanjay Tank
    Sanjay Tank
    We are working on a solution to use the automated scan of files which are uploaded on a Web Server using SAV32CLI. When the application runs the the scan, it gives error: "The requested operation requires elevation". We want to understand what minimum…
    • over 4 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Endpoint Installer Crashes on Reinstall

    Playa Mizusy
    Playa Mizusy
    Hello, i keep having this Problem when re-installing Sohpos on my Win 10 Computer. It worked some Time before, but after i had to reinstall it (due to failing Updates) the Installer wont even start. I already tried removing Registry Keys and such with…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • SNTPService.exe (sophos network threat protection service) with high memory usage

    GCCA
    GCCA
    Hello Community, I have a computer that sophos network threat protection service is always growing up in memory until it crash the main application that was running on it. the process is called: SNTPSERVICE.EXE I uninstalled Sophos, restarted and…
    • Answered
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Looking for script to install Central Endpoint via a user with admin privileges

    sam2164
    sam2164
    I am looking for a simple way to install Sophos Central Endpoint with a script that passes on a username and password of an admin account. This was possible with earlier versions, but I cannot seem to figure it out. Here is what I have so far: …
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • threat dismissed vs threat cleaned up vs threat detected !! Need better clarity on the sophos action on the malware

    Renju Jacob
    Renju Jacob
    Hi, Can someone tell me the difference between threat dismissed and threat cleaned up? we do have a siem tool in which sophos logs are integrated. Looking on the sophos logs i could see various action performed by the sophos on malware. Below are…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Installation Extractor returning Code 0x00000086

    Playa Mizusy
    Playa Mizusy
    I've navigated through the Forum and found many Information and Tips about how to solve Error Code 134. But even after an intense cleaning of the Filesystem and Registry i havent got the Installer working. This whole Problem started because I wasent…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Command line install receives no firewall rules

    Nate Hillers
    Nate Hillers
    Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows alert Sophos Anti-Virus out of date (Version 11.0.11 UTM)

    rschmid
    rschmid
    Hello, some of our Windows Client Show an alert that Sophos Antivirus is out of date. Services on the Windows Client (win 10) are running except Sophos Device Control Service Some of our users are worried that their endpoint protection is out…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Nearly complete installation

    Adan Alberto Orea Vite
    Adan Alberto Orea Vite
    Good Afternoon: We have several clients that are being installed Sophos EndPoint, which at the end shows that the installation is almost ready, to be updated when you have an internet connection, when the computer actually has internet. We restart…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Endpoint - Update Fail!

    Adan Alberto Orea Vite
    Adan Alberto Orea Vite
    Buenas tardes: Estamos instalando sophos endpoint en los clientes finales, al terminar la instalacion sophos indica el siguiente error: Agent Update Status:Update Failed. Dias anteriores habia problemas con la conexion al servidor, actualmente…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Cannot UNInstall Sophos Endpoint -

    Alex Friend
    Alex Friend
    Hi, I have Sophos Endpoint Defense installed on my home standalone laptop. My employer had a contract with Sophos such that they ran a server which managed Sophos on employees' office and personal PCs. This software was installed from my employer's…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Startup Scan

    Rikki Patel
    Rikki Patel
    Does anyone know how to stop Sophos from scanning at startup? When we first start or restart the PC, we have to wait around 10 to 20 minutes before we can use our PC, CPU and Memory is highly utilised. This happens to our clients too as we supply…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Not able to install Sophos Endpoint and Control Installer Using the following link : https://api-cloudstation-eu-central-1.prod.hydra.sophos.com/api/download/a035b3ebe267e19ff641ef77160c24dc/SophosInstall.exe

    Vickneshwari Reddy
    Vickneshwari Reddy
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Making an unmanaged endpoint managed

    Oliver Marshall
    Oliver Marshall
    Hi Is it possible to make an unmanaged endpoint managed, after installation? During our tests we've installed a few older machines as unmanaged but now we want them to pop up in the console. Olly
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Installing Endpoint on remote machines via MSI?

    Oliver Marshall
    Oliver Marshall
    Hi We're implementing Endpoint and Enterprise management here. We've started to push out endpoint via GPO scripts. However we now need to get the software installed on our remote users laptops. They are spread across the world so, ideally, we would…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Tamper Protection Greyed Out

    Adrian Ceteras
    Adrian Ceteras
    Hello, I am having some difficulties with Tamper Protection, We have set Tamper Protection Policies for each group, but most of the end points have the Authenticate User option greyed out. I activated and deactivated the policy in the management…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos update failing as it is unable to connect to update server

    tharun518
    tharun518
    I have a standalone Sophos client which is failing to update and shows connecting to server, but never connects when I manually run the update. iconfig file shows ConnectionAddress=http://es-web-2.sophos.com/update/ . I am unable to ping or resolve…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Add an exception in Sophos Endpoint Secutiry!!!

    Christian Marinelli
    Christian Marinelli
    Hi, i installed Sophos Endpoint Security and Control 1.4.0 Cloud Server; unfortunatly, it blocks my software (not a virus) and it (the software) doesn't work fine. I read all the FAQ and the Help-On-Line but i couldn't understand how i can resolve my…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Mirai Malware for Windows Definition

    eagle_15
    eagle_15
    Since the Mirai botnet attack in Late 2016, there has since been a couple articles published on a new type that infects Windows machines, which is based on the Linux version for IoT. I think it is being referenced as "Trojan.Mirai.1". I was wondering…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Computers in Unassigned Group when Sync with AD is on

    Mantas L
    Mantas L
    Hi, I have question about Sophos Enterprise Console 5.4.1 Computers in Unassigned Group. I understand, that computers whose were in AD and removed, on Sophos Enterprise Console these computers would be identified and moved to Unassigned Group. How SEC…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Anti-Virus will not install on one PC

    KarmaIsReal
    KarmaIsReal
    I'm currently having an issue with just one PC. This started a month or so ago when 10.6.4 was applied to all of the clients via the Recommended update policy. Network Threat Protection, System Protection, Remote Management System, AutoUpdate and Endpoint…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Update account

    joris chauvet
    joris chauvet
    Hello everyone, I recently installed a Sophos Endpoint Console. Everything was great until i deployed the sophos client on a client computer. When i run sophos update on the client, my browser block all connexions with the account "SophosUpdateMGR…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • exe created by Sophos Deployment Packager (1.2)... unable to install on Windows 2012 server virtual machine.

    douglas168@yahoo.com
    douglas168@yahoo.com
    Hi all, I running into problem trying to run the SophosEndpoint.exe created by Sophos Deployment Packager (1.2) on a Windows 2012 server virtual machine. When I run as administrator on Windows 2012 server virtual machine, nothing happens. If I run…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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