• Windows 7 and Server 2008R2 Extended Support Issue

    Steve Ponting1
    Steve Ponting1
    We are experiencing an issue where none of the Windows 7 and Server 2008R2 clients are reporting back to the SEC 5.5.2 console. They do not show as 'up to date'. You can not assign a policy and cannot 'update now.' This happened previously and Sophos…
    • over 2 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Endpoint Software no pop-up installsaion

    Tanawat
    Tanawat
    Hello All, We found the issue, After we double click Sophos endpoint and click "Run" for installation on Windows7 after then pop-up windows disappear Please let us know to verify/resolve this issue Thank you for your kind support. If you need more…
    • Answered
    • over 2 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • SNTP service consuming memory

    James P
    James P
    SNTP service consuming memory in system. frequently other application hanging due to this. have to restart the system afterwards. can someone please guide regarding this. the NTP log files are showing below alerts a 2021-04-14T03:14:12.729Z [2364…
    • Answered
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • updating failed

    rana z
    rana z
    Sophos give notification updating failed
    • over 3 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Seit 13.09.2018 - 14:00 Uhr keine Updates mehr möglich

    Karl-Otto Müller
    Karl-Otto Müller
    Hallo Miteinander, das ist meine erste Anfrage hier - ich hoffe ich mache alles richtig! Also, ich nutze auf 5 PCs (4x Win 10, 1x Win 7) Sophos Endpoint and Security Control. Das Log zeigt an dass seit gestern (13.09.2018 - 14:00 Uhr) keine Updates…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Cant Uninstall Sophos Endpoint on my Windows 7 computer

    nadeem safi
    nadeem safi
    I have about 5 computers with the same issue, all on the same network for one of our clients. Windows 7 pro, 64 bit, Sophos Endpoint Software v10. Logged in locally with the Admin account, and have followed the support page ( https://community.sophos…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Disabling tamper protection to uninstall old version

    Tyler Eberhardt
    Tyler Eberhardt
    I am attempting to uninstall an old version of Sophos Endpoint Protection from a client's PCs, but I do not know what the tamper protection password was set to. I've found some powershell scripts that have worked for me in the past, but they don't seem…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Anti-virus blocking Cisco VPN Clients

    Juan Carlos Ramos Berrios
    Juan Carlos Ramos Berrios
    Good Morning I wanted to consult the following, I have a team with sophos Endpoint Security and control 10.8. When I connect the device through a Wifi and then I open the cisco System VPN application it sends me an error 51 as the attachment, after several…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Multiple outbound requests to http.00.s.sophosxl.net/V3/01/2.0.0.127.ip/ (or similar URLs)

    PC_Junkie
    PC_Junkie
    Greetings Sophos Community. I checked my web filtering product (Websense) and saw many outbound requests to this sort of similar URLs ( http://http.00.s.sophosxl.net/V3/01/2.0.0.127.ip/ ). Anyone else see something like this and know what causes it? I…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • advise how to block traffic on specific adapter, i. e. for broadband (WAN)

    Markus Hartmann
    Markus Hartmann
    Dear all, I am new to the Sophos Endpoint Control application. Currently I am in the need for a specific situation, maybe this will be easy to solve, maybe not possible at all. I have Windows 7 and Windows 10 (soon to come) clients. We have a VPN that…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Endpoint Advanced installation error “could not download software”

    Robin Li
    Robin Li
    Hey everyone, I have an issue of installing the Endpoint Advanced, it keeps reporting the error “could not download software”. It also happens to the integrated installer which also has the Intercept X. However, the Intercept X works fine without…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • sophos doesn't show Browse Buttom when i want exclude files or foldes in computers with 64 bits but no problema in computers with 32 biots

    alberto so
    alberto so
    Hello I have installed sophos in platfrom 32 bits and 64 bits and I need exclude some files and folders but in platform with 64 bits whrn I try to exclude files or folders in HIPS , the Browse button doesn't appear. I saw in the sophos help and…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • status client unmanaged, when install error "The installation could not be started. [0x0000002e]"

    asdi Rosadillah
    asdi Rosadillah
    Dear All, Please help.. when installation client on console and notification error on console "The installation could not be started. [0x0000002e]" total client 566 computers that error "The installation could not be started. [0x0000002e]"
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos AV compatibility with Microsoft 2018-2 monthly update (KB4074598)

    ACT IT
    ACT IT
    Hello, Did you guys face any issue with Sophos Endpoint after updating to KB4074598 , 2018-02 monthly update ? By looking to the below link, you can find that there is issue with the update in Antivirus : https://support.microsoft.com/en-us/help…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Screen goes black after login following Sophos installation

    PJS
    PJS
    Hi. I have been installing Sophos on various clients in our school, using the endpoint installer from Sophos Central. They have all been fine except for one PC. It's running Windows 7 and the installation seems to go fine, but when I log in to windows…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows 7 Blue Screen of Death (BSOD)

    Paulo Ramos
    Paulo Ramos
    We install 270 licenses to our client and was working fine, but we get BSOD on Windows 7 clients, we solve the problem activating Win7 updates, but SOPHOS doesn't tell us why this solve the problem. Someone with the same case? or an explanation? Why…
    • over 6 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • No Network Drive, Nor Network Printer Access

    Amir-Homayoun Javadi
    Amir-Homayoun Javadi
    Hello, Since I installed Sophos (Endpoint Security and Control) I have lost access to my network drives and network printers. When i go to "Configure Firewall" and check "Allow all Traffic" they both come back to normal operation. So, apparently Sophos…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • ParentAddress key incorrect for newly Endpoint installation

    Phutapong Suanyim
    Phutapong Suanyim
    Hi there I have build up my own sophos installer with Sophos Deploy Packager via command: .\DeploymentPackager.exe -cli -mng yes -cidpath "C:\ProgramData\Sophos\Update Manager\Update Manager\CIDs\S000\SAVSCFXP" -updp http:// XXX.YYY.ZZZ :1777/CIDs…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Installation Extractor returning Code 0x00000086

    Playa Mizusy
    Playa Mizusy
    I've navigated through the Forum and found many Information and Tips about how to solve Error Code 134. But even after an intense cleaning of the Filesystem and Registry i havent got the Installer working. This whole Problem started because I wasent…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows 10 Installation

    stixxz
    stixxz
    Hello All, I am rolling out Sophos Endpoint Security and everything goes well on all the Windows 7 machines. However we are in the middle of a HW refresh and are starting to replace all of the win7 machines with new win10 machines. Whenever I try…
    • Answered
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Unable to proceed installation

    hernan fila
    hernan fila
    Hello, i think its a basic question, but i can not solve it. I am trying to install Sophos free antivirus, but it says "Unable to proceed", Sophos home cannot be installed as this computer is not running a supported operating system". But it is running…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • SOPHOS CLIENT ENDPOINT DEPLOYMENT

    Paul Elia
    Paul Elia
    hi We would like to know how to deploy the client executable (EXE) to a group of client computers collectively rather than on a client -on client basis. This deployment would be from the central management console Could you please provide us with…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Multiple components fail to install.

    Christian Pennington
    Christian Pennington
    Hey all, I'm an IT tech trying to deploy Sophos and ran into an issue with one specific laptop. Sophos Central shows that the PC has failed to be protected in addition to failing to install ntp. However, when I launch Health, I can see under the Installed…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Administrator rights required for rootkit scan

    James Clark1
    James Clark1
    I'm running a full scan on a PC running Sophos Endpoint Security and Control version 10.6, managed by Sophos Enterprise Console. I get the error 'Administrator rights required for rootlet scan'. As this endpoints is managed by the SEC, how can I enable…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Unkown software exception occurs with Sophos Endpoint and Adobe reader

    Amiet Sieuw
    Amiet Sieuw
    We are using Sophos Endpoit AV with Intercept X module for a month now. Some of our users are reporting problems with opening PDF documents ever since, like FrankBackes already reported with the use of Sophos Home Beta . I have received this complain…
    • over 7 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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