• Event Error

    Christian Ceriotti
    Christian Ceriotti
    Hello, Iv'e a problem with a Sophos endpoint, I've 1 pc with windows 7 and from two days I've these events: Event User Device When Failed to install savxp: OS component missing or too old. STZ-OB\Admin STZ-OB 12/7/16 8:15 AM Failed to install…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Endpoint Security & Control Command Line Error Code Issue

    Rahul Jain
    Rahul Jain
    Hello Everyone... I am using the license version of Sophos Endpoint Security & Control. I am trying to scan the file via Command Line Tool " Sav32Cli.exe " but for some reason I am not getting the output code in the console window. I am getting the…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • TCP Reset in Firewall Logs

    Jarel Black
    Jarel Black
    While trying to connect to one of our SQL servers over ports 8192 and 445 from the Sophos server, I am seeing an error. The error is "TCP Reset-O." Please help in any way that you can with this error as I am not too familiar with it. Thank you
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Anti-Virus will not install

    Matthew Henry
    Matthew Henry
    Hi, I'm having real trouble installing Sophos on a number of machines. AutoUpdate, Network Threat Protection, Remote Management and System Protection install file but the AntiVirus fails with the following Windows Installer installed the product…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Does ALMon.exe Need to Run for Each RDP Session on a Terminal Server?

    Factotum
    Factotum
    Does ALMon.exe Need to Run for Each RDP Session on a Terminal Server? An instance of ALMon.exe*32 runs for each RDP session on our Windows 2008 server. If its sole purpose is to allow, "...Sophos Anti-Virus to display virus alerts to the user desktop…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos installer creates a local AutoUpdate account using naming convention 'SophosSAU<machine-name>aaa' instead of 'SophosSAU<machine-name>0'

    Liam Hitchen
    Liam Hitchen
    Sophos installer creates a local AutoUpdate account using naming convention 'SophosSAU<machine-name>aaa' instead of 'SophosSAU<machine-name>0' which seems to be affecting our client computers thus preventing them from updating correctly. The 'aaa' section…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Service "Sophos_Web_Control_Service" crashes and restarts on various servers

    SimonKreutle
    SimonKreutle
    Hello dear Sophos gurus, I have a question regarding the service "Sophos_Web_Control_Service". We monitor a bunch of servers from the customer via Check_Mk and this service constantly crashes and restarts a minute later. (Like once a week on different…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Network Threat Protection not installed

    WahidNuryanto
    WahidNuryanto
    Hello, I already installed SAV 10.6, but there is no Sophos Network Threat Protection component installed on my computer. My SEC version is 5.3.0 and in the subscription for windows I chose Preview, because MTD only support for SAV version 10.6.0 above…
    • Answered
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Repeated Andr/DoidRoot-A alerts for temp files in Windows User Temp directory

    JW0914
    JW0914
    I've been receiving consistent alerts for what Sophos EPS is claiming is an Andr/DoidRoot-A virus/trojan infection, however because EPS locks the temp files immediately, I'm unable to verify what information is contained within them. This alert, according…
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows 10 Security & Maintenance Windows has just started popping up on some of our machines saying "Choose an antivirus option"

    karimk_01
    karimk_01
    I assume this is some error on Sophos's part I also assume we can just "Turn on and Update Sophos Anti-Virus" but I thought I should ask here as support are taking forever on the phone.
    • over 8 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Sophos Anti-Virus 9.2.8 version in Info-plist is incorrect

    GlenG
    GlenG
    Im running with SAV 9.2.8 on El Capitan, but under path of /Applications/Sophos Anti-Virus.app/Contents/Info.plist, CFBundleShortVersionString is showing 9.2.4. i don't know why this is happening, maybe a bug or on purpose. as far as i know, key of…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Migration Error

    lazzerini
    lazzerini
    Hello dear All, I`m facing a huge problem on my environment. I lost my original SQL and CONSOLE (two differentes box). I restored my database to a new SQL CLUSTER and installed one clean console. I just install a new SQL and Console, all my SUM…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Windows 10 problems

    EricHoward
    EricHoward
    I just upgraded my op system to Windows 10, but now I cant get my Sophos Endpoint to allow me to access the internet? I had to disable the firewall in Sophos just to be able to get to the tech support. Help!
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • How to change the CID from S0XXX to S0XXX via registry keys/GPO

    AndrewKatafiasz
    AndrewKatafiasz
    I have over 700 active endpoints. Due to an error, our Support Desk installed Sophos AV using the wrong CID. The incorrect CID has since been removed. I have a lot of endpoints that still show their status as looking at the old CID. How can I correct…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Internet access slow when on VPN

    IanJohnson
    IanJohnson
    Hi Guys We are having problems with Sophos AV on one of our users PC's. He is a remote user who connects via our VPN to our office. But after he authenticates any browser related application grinds to a halt. Clicking on internet Explorer or Chrome…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Problem with User's rights

    ChtiClem
    ChtiClem
    Hello, I've several file to clean up in the Quarantine, but my users can't clean. I've read that my users must be local admin. As this is the accounts of my children and of my wife, they aren't admin and I don't want it ... I'd like to give them…
    • Answered
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • OSX Install Flags

    AnthonyCihak
    AnthonyCihak
    I am trying to deploy Sophos through Munki, and while I can get the application to successfully install with the InstallationDeployer postinstall command, I am looking for a flag that will allow the install to perform with no interaction from the user…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Server 2012 not shutting down cleanly with event 41

    DavidWills
    DavidWills
    We have Sophos Endpoint 10.3 installed on an AWS Windows 2012 (not R2) server and we automatically shutdown the server every night to save money using an amazon auto-scaling group. When the server fires up in the morning there is an event 41 logged: …
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Web Control kinda glitchy

    MikeMcKinley
    MikeMcKinley
    Hello all. I'm a newb here. Just starting to roll out Endpoint Security to our users, replacing Kaspersky. We run Sophos UTM at our site, on which we've established our web control policies, exceptions, etc. I've configured our Enterprise Console Web…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
  • Files uploaded from Web not being scanned

    ShaunClarke
    ShaunClarke
    We have a website on Windows Server 2008 R2 using IIS 7 where our customers can upload files. We have just recently been Pen Tested and our testing company was able to upload and place a test virus signature text file on a folder on our server. We have…
    • over 9 years ago
    • On-Premise Endpoint
    • Sophos Endpoint Software
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