• S/MIME works on active users only not on shared mailboxes

    Thomas Müller8
    Thomas Müller8
    Dear Support Team, can you please change that? This is the only reason why I still need to run SG as a virtual machine
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Migration from Exchange 2013 with Sophos Gateway to Exchange Online with Sophos Mailflow

    Simon Gilkes
    Simon Gilkes
    We are currently migrating from Exchange 2013 with Sophos Gateway to Exchange Online with Sophos Mailflow but unclear how to proceed. I've requested support a number of times but they keep pointing to a document that that outlines the move M365 Gateway…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos - Email Security - Message History Export feature request

    Rhys Lewis [FUJ Admin]
    Rhys Lewis [FUJ Admin]
    Can I request the Email Security - Message History , have a export feature please? including Raw Headers as an option would be great , Screen shots appears to be the only option , and thats terrible.
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Integration M365 - keine Änderung der MX Records

    ingenieuridee
    ingenieuridee
    Hallo Forum, ich habe den Hinweis in Central erhalten unseren M365 Account zu integrieren. Den automatischen Prozess habe ich erfolgreich angestoßen. Die MX Records haben wir deshalb gemäß M365-Admin Portal (von Sophos zu Microsoft) geändert. Jetzt…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email Delays

    Oliver Clinch
    Oliver Clinch
    Doing a spot check to see if anyone else is experiencing email delays.
    • over 2 years ago
    • Sophos Email
    • Discussions
  • E-mail Gateway malicious url e-mail allowed through

    Fred_B
    Fred_B
    we have received an e-mail using an alias/send as from one of our domains. The e-mail was allowed through and leads to a malicious url. We have enabled the setting in E-mail Security to reject e-mails that impersonate one of our domains: Header…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sender uses our email as sender

    Chriz
    Chriz
    Hello, Our customer uses Sophos Central Email. Unfortunately, he constantly receives emails from himself (fake sender). How can we stop this from happening? " To: info@**** Subject: There is an overdue payment under your name. Please, settle your…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email Security outbound mail

    administrator User537
    administrator User537
    For inbound mail is there a whitlist. Not for outbound. I want to make it possible to make exceptions for some e-mail addresses. For example we mail out CRM software and now Sophos think it is relay and I can’t use Sophos for outbound mail.
    • over 2 years ago
    • Sophos Email
    • Discussions
  • sophos_snd_quarantine folder in Outlook

    Angel_ITOS
    Angel_ITOS
    Hi all !! I have a situation where the Sophos email solution correctly allows the delivery of an email but in the outlook application it is received in a folder called sophos_snd_quarantine. Not finding that folder inside the outlook application. …
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Managing Quarantine of Distribution Lists

    Tyler Freeman
    Tyler Freeman
    I have a quick question regarding the management of quarantine emails for a distribution list. I know for group emails you are able to assign an owner that will see the group when they log in to Sophos Central, but we have a few customers that are also…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Google Workspace Rejecting Sophos Setup Messages (and other important messages

    Justin Hoeft
    Justin Hoeft
    Messages are being rejected by GMail with DMARC failures. Most of the messages are from well known senders such as Google, Microsoft, and the USDA. The senders' DKIM is in order and we have correct DMARC, SPF and DKIM settings with respect to our DNS…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos Central Email Advanced: S/MIME vs. Tag in Subject Line for encryption

    Lukas Förster
    Lukas Förster
    Good day, I am currently testing Sophos Central Email Advanced. I want to allow users to do the following: 1. If S/MIME is available - to encrypt messages fully automatically via S/MIME. 2. If S/MIME is not available - to send unencrypted messages. 3…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Report as spam not working "Something went wrong"

    Jurre Mijs
    Jurre Mijs
    One of our customers recently received an email which included a phishing link. I already submitted the website to Sophos Labs through FileSubmission: https://support.sophos.com/support/s/filesubmission?language=en_US But when I try to report the email…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • M365 mail flow setup and user configuration.

    Slappy
    Slappy
    Forgive me as I am new to this...... I have done a little searching on the forum and read the documentation but have not seen answers to my questions. In setup, it says you can can sync your AD users, add users manually or import using csv. Nowhere…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Emails sometimes take over 5 hours to arrive with Sophos Central Email

    Chriz
    Chriz
    Hello, we have two scanners at our customer that send scans / PDFs via SMTP to scan@domain.com. If they send scans to their own smith@domain.com they arrive after 15 minutes to 5 hours. If I send to an external domain, so that it does not go through…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Anyone had any luck getting bulk email approved?

    wenti gels
    wenti gels
    Am I better off creating tickets when I need it rather than using the request system https://routerlogin.uno/ ? Why do I even have to get approval from Sophos to enable bulk emailing for one of my users? How are they in a position to make a decision…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Is there something wrong with Sophos Central E-mail?

    Samrat Rahman
    Samrat Rahman
    Hellow Everyone: Is there something wrong with Sophos Central E-mail? Outbound email is working fine. Inbound email is not working for about 1 hour now. Many Thanks, Samrat
    • over 2 years ago
    • Sophos Email
    • Discussions
  • New Mailflow setup

    Mark Stringer
    Mark Stringer
    I see the new Mailflow functionality is appearing in my Cloud Portal as a released feature. In the help it states: Sophos Mailflow doesn't currently support the following: Transport Layer Security (TLS) Remote block lists (RBL) Sophos Central…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Help - Sophos Email Advanced integration - Still easy and possible?

    sarje kemo
    sarje kemo
    Hello everyone, I wonder if someone has recently made an integration with Sophos Email Advanced and Exchange for inbound and outbound email. I noticed that the guides from either Sophos or Microsoft are not up to date when referring to this setup. …
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email Security

    administrator User537
    administrator User537
    I miss a refresh button in Quarantined Messages
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Radio buttons would be great if they worked!

    Nigel Storrie
    Nigel Storrie
    Every time I use them the emails simply reappear? can anyone help?
    • over 2 years ago
    • Sophos Email
    • Discussions
  • API Access, Log Exports

    dtconnect
    dtconnect
    Hello, can we access log messages in any way by api? I'd like to access at least https://cloud.sophos.com/manage/xgemail/reports/message-history But access to all report data would be very helpful. If there is no api access, can we have these reports…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Can't use free trial Sophos Central.

    taweephol 1976
    taweephol 1976
    Hi can't use free trial Sophos Central
    • over 2 years ago
    • Sophos Email
    • Discussions
  • PROBLEM WITH CONFIG M365 FLOW

    Ximo Albalat
    Ximo Albalat
    Hi, In Control Panel Email Security shows this advisor hi i need this problem in sophos central email admin Do you solve this configuration with M365? You have not yet disabled the gateway connection for your domains. Your domain is currently configured…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Has anyone else's quarantine portal gone a bit squiffy?

    Julia Hammett
    Julia Hammett
    The Delete and Block and the Release and Allow buttons are just either Delete or Allow. The Start date is half in the search box
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
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