Hi Mails that go into Quarantine and the “Include In End User Quarantine” is not checked, how will the end user or admin know that the email/s were blocked? Shay

Is there any update from Sophos wherein protected mailboxes can be selected? This is because there are valid mailboxes that are still active, but users are resigned already.

Wie oder wo kann ich noch einmal das Passwort eines Benutzerpostfaches ändern. Leider ist es auch nicht möglich, demjenigen einen neuen E-Mail Einrichtungslink zu schicken. Diese E-Mail kommt nie an.

one doubt in sophos email security.. customer is having 120 user .. but they went to secure only 60 critical user only through sophos email security is it possible to segreate 60 user from 120 user and secure them. how to configure only 60 user ?

Since yesterday the Emails informing about quarantined emails are having a strange Subject. Seems there is something wrong with the coding or a strange letter used. "=?ANSI_X3.4-1968?Q?Isolierte_E-Mails_seit_Aug_22,_20?= =?ANSI_X3.4-1968?Q?24_08…

As soon as I click on "Send an email" (either of them), the "Save Report Template" gets greyed out. Is this happening to everyone else, or is it just a problem for my customers?

Hello everyone, Is there a way to find out if incoming / outgoing mails are being blocked in Sophos Central because the mailbox/mailaddress is missing? Unfortunately, I have not yet found a log / report for it. Is it maybe possible to get these logs…

Hi Is there a way to get a daily or weekly or monthly report about each mailbox how many mails sent and how many received? Thanx Shay

Hi all, We experience the following issues. Our policy for the Quarantine Summary is as follow: Yesterday (June 20) at 4:30 PM a email got into the Quarantine of a user. Due to the policy we expected that we sould get a Quarantine Summary mail around…

In our base partner policy for email security, we have Quarantine Digest set to occur each day at 8AM and 4PM. The problem is that the TIME ZONE is set within the policy and we have different customers in different time zones. To get around this,…

I'm out of mailbox licenses and would like to cull certain mailboxes that do have licenses. I can't find a way to exclude specific mailboxes from the Email Security Base Policy.

Unable to do a refresh of the email report on an iPad. Pressing it initiates a clawback. Wondering if this the same for other tablets or just an iPad issue?

Is there a way we can pull a report on incoming and outgoing email that was sent unencrypted? I'd rather turn on unencrypted email and run it for a week, pull a report and confirm what impact turning it off would have.

Hello Community, I'm using Thunderbird as email reader and I've got the problem that the source code of the new quarantine reports are using <a href=""><button>releasey</button></a> for the new blue "release" and "delete" buttons. Thunderbird…

Hello, How do you log into the Self Service Portal of a shared mailbox in Sophos Central? The shared mailboxes are getting synced from On-Prem into Central via Sophos Sync-Tool Thanks

Hi The quarantine report that the users are getting is changed, is there a way configure the report? Shay

One of our client consuming extra licenses they actually porches from, for example they have 59 licenses over MS 365 and their environment consuming 77 email protection licenses. Now how then can reduces the license count of their shared email box or…

Hi, is it possible for Central eMail Advanced Customers to receive Quarantine Summary emails in other languages than in english? Thank You

Hi One of our customers, in different times, got the same email. the mail was categorized as spam but still arrived in inbox. I initiated a clawback to all messages. The policy says that if it spam at any level quarantine the message. case number…

Hi all, Just wonder if how can I determine if the Mailbox is licensed or unlicensed? and what is the indicator that the mailbox is unlicensed? Since some of my licensed mailbox is inactive but still consuming the license. Thank you so much.

Product: Sophos Central Adv Email Gateway GOAL: Not reduce security PROBLEM: Company A acquires Company B and sets up email forwarding for newly acquired users in its own (Company A) tenant. DETAILS: Company B retains its Sophos Email Gateway and…

Hi If I select the show in quarantine, is there a way that the user will not be able to release dangerous email, that was blocked because of dangerous links or attachment with malicious? I want him to know about the quarantine email. Shay

Hello, is it possible to set a default language for all users for the self-service (Quarantine) portal? Thanks.

I can't see anything in the Knowledge Base but is there a way to see what emails our users have released from Quarantine? Any built in report that shows an email was previously quarantined but since been released?

Hey, today i noticed the quarantine report from E-Mail Central is incomplete. After logging in in self service portal, there are quite more emails in quarantine as shown in the delivered reports. We set up sending reports four times a day, but there…