• block an excel file that contains a certain name

    MahmoudMohsen
    MahmoudMohsen
    I host my company's mail server via the cloud using Sophos Mail Security I want to block an excel file containing a certain name from sending via email How can I do this I like your suggestion
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos DNS records on our hosting

    Jan Novak
    Jan Novak
    We have DNS records of Sophos on our hosting. It was set up by company that installed Sophos Central at our company. Whenever IP adresses of Sophos change, e-mails stop coming until I edit DNS records and put in new correct IP adresses. Is this the right…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • AD Sync + Email Alias

    Ryan Arnold1
    Ryan Arnold1
    Hello- When syncing users via AD Sync, the edit button for adding aliases is not clickable. Is there a certain AD attribute that needs to be added to be able to have aliases for these users? This obviously isn't a problem if the user's mailbox is manually…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sending welcome E-Mail to existing Users

    Dirk Sandmann
    Dirk Sandmann
    Hello, we are new to Sophos Email Security. We have the problem, that no user can login to the Self-Service Portal to release the Quarantined Messages. The Sophos Central Self Service Portal access is activated. How do I send a Welcome Message…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • How to Block email with both empty body and subject in Sophos Central - Email Security

    Angel_ITOS
    Angel_ITOS
    Hi, I'm trying to see the option to be able to block incoming emails with empty subject and body, but I can't figure out how to do it. Is there any option to apply it? I appreciate the attention and support. Regards!!
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos Email Gateway - thoughts?

    hayana jen
    hayana jen
    What are your thoughts? It's come time that we need to put something in front of Exchange Online... we've created rules over the years that have filtered out much of the spoof/impersonation attempts and EOP does an okay job... but more and more is getting…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Recipient address rejected: Access denied error on Email Gateway

    Victor G
    Victor G
    Hi, I am currently in trial mode and doing some email sending with a test domain. It is a hosted on MS 365 I believe I have everything setup correctly but I am receiving this error when sending from an outside address Any ideas on what may be wrong…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email Banners in Shared Mailboxes do not have the block / allow sender options. They need it.

    Shawn Adams
    Shawn Adams
    We have the "Caution! This message was sent from outside your organization." Banners turned on in our email protection. In the normal user mailboxes the options to allow / block sender is shown. In the shared mailboxes the banner is shown but the…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • DLP Quarantine emails do not show up in the user email!

    Chriz
    Chriz
    Hello, we have the problem that emails detected as DLP violation were moved to quarantine according to Cloud Portal. However, these are not showing up in the customer's quarantine emails for them to release. How can we solve the problem?
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos Email DLP Rules - HIPAA

    Steve Spragg
    Steve Spragg
    We are seeing false positives for the rule " Protected health information (PHI) related terms [USA] ", specifically because it it looking for terms related to or near PHI and not necessarily the PHI itself. I have tried combining several PII CCLs with…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email Security and "Catch-all" mailbox

    MiLe
    MiLe
    I noticed that any email not whitelisted by Sophos Email Security gateway will be rejected. What about if my organization wants to catch all emails with typos in it? We have a spot to put those so we don't miss any email. Thanks!
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email Security - Protected Mailboxes vs Unprotected

    MiLe
    MiLe
    Hello, I've been playing with Email Security and it seems that if an address for the domain is not part of the protected mailboxes list, it will be denied and rejected by the Sophos Gateway? Is there a way to say: "if not in the list, just forward and…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • S/MIME works on active users only not on shared mailboxes

    Thomas Müller8
    Thomas Müller8
    Dear Support Team, can you please change that? This is the only reason why I still need to run SG as a virtual machine
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Migration from Exchange 2013 with Sophos Gateway to Exchange Online with Sophos Mailflow

    Simon Gilkes
    Simon Gilkes
    We are currently migrating from Exchange 2013 with Sophos Gateway to Exchange Online with Sophos Mailflow but unclear how to proceed. I've requested support a number of times but they keep pointing to a document that that outlines the move M365 Gateway…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos - Email Security - Message History Export feature request

    Rhys Lewis [FUJ Admin]
    Rhys Lewis [FUJ Admin]
    Can I request the Email Security - Message History , have a export feature please? including Raw Headers as an option would be great , Screen shots appears to be the only option , and thats terrible.
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Integration M365 - keine Änderung der MX Records

    ingenieuridee
    ingenieuridee
    Hallo Forum, ich habe den Hinweis in Central erhalten unseren M365 Account zu integrieren. Den automatischen Prozess habe ich erfolgreich angestoßen. Die MX Records haben wir deshalb gemäß M365-Admin Portal (von Sophos zu Microsoft) geändert. Jetzt…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email Delays

    Oliver Clinch
    Oliver Clinch
    Doing a spot check to see if anyone else is experiencing email delays.
    • over 2 years ago
    • Sophos Email
    • Discussions
  • E-mail Gateway malicious url e-mail allowed through

    Fred_B
    Fred_B
    we have received an e-mail using an alias/send as from one of our domains. The e-mail was allowed through and leads to a malicious url. We have enabled the setting in E-mail Security to reject e-mails that impersonate one of our domains: Header…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sender uses our email as sender

    Chriz
    Chriz
    Hello, Our customer uses Sophos Central Email. Unfortunately, he constantly receives emails from himself (fake sender). How can we stop this from happening? " To: info@**** Subject: There is an overdue payment under your name. Please, settle your…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Email Security outbound mail

    administrator User537
    administrator User537
    For inbound mail is there a whitlist. Not for outbound. I want to make it possible to make exceptions for some e-mail addresses. For example we mail out CRM software and now Sophos think it is relay and I can’t use Sophos for outbound mail.
    • over 2 years ago
    • Sophos Email
    • Discussions
  • sophos_snd_quarantine folder in Outlook

    Angel_ITOS
    Angel_ITOS
    Hi all !! I have a situation where the Sophos email solution correctly allows the delivery of an email but in the outlook application it is received in a folder called sophos_snd_quarantine. Not finding that folder inside the outlook application. …
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Managing Quarantine of Distribution Lists

    Tyler Freeman
    Tyler Freeman
    I have a quick question regarding the management of quarantine emails for a distribution list. I know for group emails you are able to assign an owner that will see the group when they log in to Sophos Central, but we have a few customers that are also…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Google Workspace Rejecting Sophos Setup Messages (and other important messages

    Justin Hoeft
    Justin Hoeft
    Messages are being rejected by GMail with DMARC failures. Most of the messages are from well known senders such as Google, Microsoft, and the USDA. The senders' DKIM is in order and we have correct DMARC, SPF and DKIM settings with respect to our DNS…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Sophos Central Email Advanced: S/MIME vs. Tag in Subject Line for encryption

    Lukas Förster
    Lukas Förster
    Good day, I am currently testing Sophos Central Email Advanced. I want to allow users to do the following: 1. If S/MIME is available - to encrypt messages fully automatically via S/MIME. 2. If S/MIME is not available - to send unencrypted messages. 3…
    • over 2 years ago
    • Sophos Email
    • Discussions
  • Report as spam not working "Something went wrong"

    Jurre Mijs
    Jurre Mijs
    One of our customers recently received an email which included a phishing link. I already submitted the website to Sophos Labs through FileSubmission: https://support.sophos.com/support/s/filesubmission?language=en_US But when I try to report the email…
    • Answered
    • over 2 years ago
    • Sophos Email
    • Discussions
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